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Catalin
tagDiv Staff

Hello Hugo Chan,

Please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further investigate it closer your setup page. Provide there the link to this topic so we can quickly identify you.

Thanks.

Catalin
tagDiv Staff

Hello mezza247,

Thanks for your feedback!

We will try doing our best and in the future maybe this functionality will be added but we cannot say for sure if it will be or not be implemented, sorry!

Catalin
tagDiv Staff

Hello Augustine,

That margin-bottom has not been changed in our latest version of the theme. It has always been this value. If you want an older version of the theme, you should request it at our contact@tagdiv.com. Specify there what kind of version do you want and we will provide it.

Thanks.

Catalin
tagDiv Staff

Hello NickDeBaerdemaeker,

Unfortunately, as you want to achieve involves doing such additional customization and we cannot provide something like this at the moment, sorry! We cannot provide custom work! Please consider hiring a freelancer/developer to help you if you are not aware of the steps which are needed to take in this case, sorry! Usually, we recommend the developers from studio.envato.com.

Thanks for your understanding!

Catalin
tagDiv Staff

Hello Topadmin,

Notice that if you want to customize the archive pages, you need to do it via Cloud Templates. Check the following link here -> https://affiliate.tagdiv.com/#/load/Date and customize the Archive Template (Dates) using the Cloud Template. You can try to create using the above link (demo preview).

Thanks for the message!

Catalin
tagDiv Staff

Hello studio7,

Please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further investigate it closer your setup page. Provide there the link to this topic so we can quickly identify you.

Thanks for your understanding!

Catalin
tagDiv Staff

Hello novodave,

Unfortunately, the theme does not have any such an option that allows you to do this, sorry! You should use such a custom CSS code if you want to change the Author Logo Size. Check the Inspector Browser from here -> https://forum.tagdiv.com/create-custom-code-using-the-browsers-inspector/

Thanks.

Catalin
tagDiv Staff

Hello iamwaterboy,

Please check our Ads section from Theme panel from here -> https://www.screencast.com/t/8XL3clUYyqE Here you will find all the settings regarding on Ads.

Thanks.

Catalin
tagDiv Staff

Hello Theresa Ream,

Here is talking about a block name which can be set up from editor page, when you use the TD Composer, like this -> https://www.screencast.com/t/1zrY7OrV4 Also, the Social Counter can be managed from here -> https://www.screencast.com/t/fSdF3DHJavX
Here is talking about Footer menu which can be removed from Menus, like this -> https://www.screencast.com/t/2rUOYFuHG
Check the general settings from here -> https://www.screencast.com/t/enskhaeOm and check the Show Avatars.

Thanks.

Catalin
tagDiv Staff

Hello,

Unfortunately, please notice that we do not recommend to update the theme via Envato Tool Kit because it seems to be more problematic which causes some issues. Try to update the theme via FTP because this is the surest method in this case. Check here -> https://forum.tagdiv.com/install-via-ftp/

Thanks for your understanding!

Catalin
tagDiv Staff

Hello dwarkapuria,

Do you are referring to the Sticky Sidebar functionality? This option is available everywhere you have a column section, like this -> https://www.screencast.com/t/n4Z71fOnfvjj

Thanks for your understanding!

Catalin
tagDiv Staff

Hello imbob,

Unfortunately, the theme does not have any such an option that allows you to do this, sorry! You should find such a plugin with this functionality and check how it will work.

Thanks.

Catalin
tagDiv Staff

Hello trungnx,

When you update the theme, all the plugin will be deactivated to avoid using an old plugin with a new theme version and notice that all of them required to be updated from Theme panel -> Plugins. Did you have tried to do this? Please update the theme to the latest version of it and if the problem is still there, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further investigate it closer your setup page.

Thanks for your understanding!

Catalin
tagDiv Staff

Hello Insan,

You should remove the background image because if you are using it, the theme will be automatically switched to the boxed mode. -> https://www.screencast.com/t/9iJjityKgK

Thanks for your understanding!

Catalin
tagDiv Staff

Hello progorovor5,

Please update the theme to the latest version of it which is Newspaper 9.1 because it was made some fixes and improvements through the theme. Please consult the Changelog section from this page -> https://themeforest.net/item/newspaper/5489609 Also, I have checked your source page and I saw that you have a lot of errors which happens due to your Ads -> https://www.screencast.com/t/074x5N7Qu

Thanks for your understanding!

Catalin
tagDiv Staff

Hello andres1492,

Provide your website URL so I can take a closer look at it and also, so I will be able to provide a more accurate response.

Thanks for the message!

Catalin
tagDiv Staff

Hello imbob,

Unfortunately, the theme does not have any such an option that allows you to add some ads through modules in a block, but only through paragraphs inside a post, sorry! -> Articles Inline Ads.
Also, if you want to achieve that behavior, you should add some Ad Boxes between your blocks to achieve as you wish.

Thanks for your understanding!

Catalin
tagDiv Staff

Hello sejpost,

Notice that the Mobile Theme has a specific Ads section which the Ads should have to be added, like this -> https://www.screencast.com/t/bNjyMrDaWjWI

Thanks for your understanding!

Catalin
tagDiv Staff

Hello clickcookies,

The message you get is quite common with WordPress. In most cases, it can be easily fixed.

For example – https://wordpress.org/support/topic/the-link-you-followed-has-expired/
In that case, the max upload size was limited, increasing it solved the problem. Usually, this is the main cause.

Check this guide carefully and make modifications if needed
https://forum.tagdiv.com/requirements-for-newspaper/
If everything is set properly there should be no problem. Contact your hosting provider if needed and ask them to make changes as the guide suggests.

You can also install the theme by FTP, that is not difficult to do and it’s very useful to know how to use FTP. If our guide is not detailed enough check some more online
https://dappercodes.com/installing-wordpress-theme-via-ftp/
https://docs.presscustomizr.com/article/141-how-to-manually-install-or-update-a-wordpress-theme
https://www.shoutmeloud.com/install-wordpress-theme.html

Hope this helps and let us know how it goes!

Thanks for your understanding!

Catalin
tagDiv Staff

Hello likocorp,

You should provide your website URL so I can take a closer look at it and also, so I will be able to provide a more accurate response.

Thanks for the message!

Catalin
tagDiv Staff

Hello Mutart,

Unfortunately, notice that’s not possible with the actual theme’s settings, sorry! You should customize it yourself if you want to change the module style.

Thanks.

Catalin
tagDiv Staff

Hello birdtalk,

Provide your website URL so I can take a closer look at your website, Instagram section, so I will be able to provide a more accurate response for you.

Thanks.

Catalin
tagDiv Staff

Hello Nick,

If you want to edit the TD Cloud Library you should do it yourself through the theme’s core files because we cannot provide support for this, sorry! Check here -> https://www.screencast.com/t/aLT1Dp2F5pZc
Also, if you are not aware of the steps which are needed to take in this case, please consider hiring a freelancer/developer to help you. Usually, we recommend the developers from studio.envato.com.

Thanks for your understanding!

Catalin
tagDiv Staff

Hello m.abdelmobdy,

Normally, the Theme panel settings should not be lost after an update. Also, to be safe, notice that you should export all the theme settings from Theme panel and import them again after the update. Please check here -> https://www.screencast.com/t/WaNqRrrVMhQK

Thanks for your understanding!

Catalin
tagDiv Staff

Hello Pradeep Augustine,

Indeed, it seems to be a bug in theme, sorry! We have added to our list of improvements and we hope to fix it in near future updates.

Thanks for your understanding!

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