Hi aleister,

Most likely, you do not correctly add the auto amp ad in the right section. Please check the following steps from here -> https://support.google.com/adsense/answer/7480616?hl=en
-> https://support.google.com/adsense/answer/9011465?hl=en -> https://prnt.sc/npctxz Clear all the caches, purge CDN files and check the results.

Thank you!

Hi,

Unfortunately, please note that the mobile theme has a specific layout for the homepage which cannot be changed from the theme. For more details about mobile theme functionality, please check the following useful guide from here -> https://forum.tagdiv.com/the-mobile-theme/

Thank you!

Hi RCounsell,

Leave these settings active and please provide your website URL so I can take a closer look at it and also, so I can provide a more accurate response.

Thank you!

Hi,

Please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further investigate it closer your setup page. Also, provide there the CPanel for more deeper investigations.

Thank you!

Hi Laura,

Sorry for this inconvenience but please notice this is our policy! Unfortunately, we do not have any available department for treating urgent tasks, sorry! If you are still unhappy with our theme, please request a full refund here-> https://themeforest.net/refund_requests/new and we will approve it as soon as possible. Please check our privacy policy from here -> https://forum.tagdiv.com/newspaper-theme-support/

Thank you for your understanding!

Hi,

If you want to redirect the user to another URL after logging in, you need to use such a plugin with this functionality, like 301 Redirect, because the theme does not have any kind of functionality.

Thank you!

Hi,

Unfortunately, I cannot recreate your problem on the website, sorry! I have checked your website on mobile but I did not see that anchor link through your main menu items. How you have tested to see that problem? Provide more details and screenshots with this problem so we can identify it.

Thank you!

Hi,

Please ensure that you have correctly installed the theme via FTP way according to our documentation from here -> https://forum.tagdiv.com/install-via-ftp/ and also, make sure if you have respected a lot the thing from our theme’s requirements from here -> https://forum.tagdiv.com/requirements-for-newspaper/ Major of this problem happens due to a bad configuration of your parameters, like PHP memory.

Hope this helps and let us know how it goes!

Thank you!

Hi,

Please ensure that your system status was correctly updated according to our documentation from here -> https://forum.tagdiv.com/requirements-for-newspaper/ In major cases, this error appears when your PHP memory has exhausted and that’s why you cannot save anything.

Thank you!

Hi,

You can try using the code below and place it in Theme panel -> Custom CSS area.

.page-id-2528 #td-outer-wrap {
overflow: -webkit-paged-y;
}

Hope this helps!

Thank you!

Hi,

Unfortunately, I do not exactly understand your first request. Regarding on the second one, I saw that your main menu was created using the custom links and for your first three main menus you do not have any link and that’s why when you press over these you will bring nothing. -> https://www.screencast.com/t/sOwz5x4LojLR

Thank you!

Hi ShowbizCool,

First of all, thank you for your kind words! If you want to change the color and font family for your blockquote on mobile, you need to use a bit of custom CSS code for that, as you can see here -> https://www.screencast.com/t/KCokMBljpni
I have checked your license and I saw that it was expired for a long time, as you can see here -> https://www.screencast.com/t/t2uK62Jx, sorry! Please note that due to the previous warnings regarding the support period we will no longer to help you with your support request. Please understand our position and extend your support or we will be required to block your access to this forum. It is not fair to the other customers which pay for support, sorry!

Thank you for your understanding!

Hi,

Ensure that you have correctly selected the size of the image when you load it from Media Library, like this -> https://www.screencast.com/t/gkeRK3TdvgJK If is not what you mean, please provide more details so I will be able to provide a more accurate response.

Thank you!

Hi,

You can try using the code below and place it in Theme panel -> Custom CSS area.

.td-header-gradient:before{
display:none;
}

Thank you!

Hi,

Please notice that you can create your custom template for those pages and also, you can use the Flex Block and add the Read More button functionality, following the same functionality. Do you have tried it? Please notice that you can create a new custom template for each section you want, like Category, Attachment, Author page, etc.

Thank you!

Hi,

I have checked your website and I saw that you are using the lazy load to your images from Jetpack functionality and that’s why you bring this error. You need to disable it or disable the lazy load functionality from theme panel, clear all the caches, purge CDN files and check the results. -> https://www.screencast.com/t/ckuXeoWvuKGj

Please notice that your support period expired -> https://www.screencast.com/t/RPfs7YnmF I suggest you extend your support if you still need our help with your website.

Thank you for your understanding!

Hi advocacygroup,

Please notice that the purpose of the latest theme updates is not to break your website, sorry! I’m sorry about that but please notice that our new latest update works as expected and should not break your website, sorry! The Newspaper theme update brings a change for the theme implementation. When you’ll be updating to the Newspaper 9.7.2 version, you’ll need to activate the tagDiv Composer to keep the Newspaper theme functionality you’ve previously used. Otherwise, you will have basic WordPress functionality, complying with Envato WordPress Requirements – https://help.author.envato.com/hc/en-us/articles/360000472383-WordPress-Theme-Requirements
Please read this article we wrote on the new update https://tagdiv.com/updating-the-core-of-tagdiv-themes/ to learn what it changes and what you must do in order to keep the functionality intact.
Also, please provide more details about your problems encountered so we can identify them and also, so we can provide a more accurate response/code.

Thank you for understanding!

Hi,

The empty column cannot be removed but only if your entire ROW is empty -> remove the empty ROW. If you have a ROW split in more columns, you cannot remove a single empty column. -> https://www.screencast.com/t/Ib5Dtr58E

Thank you!

Hi,

Please make sure if you are using the latest version of the theme installed/updated via FTP way, clear all the caches, purge CDN files and check the results. Also, check the system status parameters to be increased according to our documentation from here -> https://forum.tagdiv.com/system-status-parameters-guide/

Hope this helps and let us know how it goes!

Thank you!

Hi,

I have checked again your website but I do not see your overlapping ad, sorry! You need to take a look over the following topic from here -> https://forum.tagdiv.com/topic/mobile-theme-menu-issue-2/

Thank you!

Hi,

Seems rather be a browser problem and not theme related. Try to take a look over that topic from here -> https://stackoverflow.com/questions/39627017/error-during-websocket-handshake-unexpected-response-code-403 Would be useful for you.

Thank you!

Hi,

Provide your website URL so I can take a closer look at it and also, so I will be able to provide a more accurate response.

Thank you!

Hi,

Please notice that the only single way to affect the font and color for mobile is to use the media queries CSS for that. You need to use the Inspector browser functionality and try to create your own custom CSS code. Use media queries to target mobile devices. You can take a look for these rules here -> https://www.w3schools.com/css/css3_mediaqueries_ex.asp

Hope this helps!

Thank you!

Hi,

Unfortunately, this problem does not come from our theme and also, is not theme related, sorry! You need to find some online solutions in this case like this -> https://www.searchenginejournal.com/deindexed-by-google-how-to-recover/257921/#close -> https://www.searchenginejournal.com/ways-to-get-deindexed-by-google/242069/

Hope this helps!

Thank you!

Hi,

Unfortunately, I do not exactly understand what you mean, sorry! Provide more details.

Thanks.