Hi,

Please try again to download the theme from Theme Forest and update it via FTP way. In this case, you can be assured that it’s the latest version of the theme. Also, you should provide your website URL so I can take a closer look at it and also, so I will be able to provide a more accurate response.

Thank you!

Hi,

Unfortunately, please notice that our theme has been tested with another Ad provider and that’s why, we cannot provide any recommendation in this case, sorry! Those classes were created for other custom ads if you want to create your ads without any code. Just an image with a link. You can try using the AdRotate plugin if you want to use another kind of ads.

Thank you!

Hi,

Ensure that you are using the latest version of the theme installed via FTP way, check the system status parameters to be set up according to our documentation from here -> https://forum.tagdiv.com/system-status-parameters-guide/ -> https://forum.tagdiv.com/requirements-for-newspaper/

Thank you!

Hi,

Unfortunately, I do not exactly understand what you want to achieve, sorry! You need to provide more details and your website URL with some useful screenshots for a better understanding!

Thanks!

Hi,

You can change it from the settings from here -> https://www.screencast.com/t/ERhCnXpYX

Thank you!

Hi,

Unfortunately, please notice that does not exist any patch between 9.6 and 9.7, sorry! The theme was changed a lot and also, the root of the theme files was changed. The Newspaper theme update brings a change for the customers that use WP Bakery Page Builder with our Theme: when you’ll be updating to the Newspaper 9.7 version, you’ll need to activate the tagDiv Composer to keep the Newspaper theme functionality you’ve previously used.

Otherwise, you will have basic WordPress functionality, complying with Envato WordPress Requirements – https://help.author.envato.com/hc/en-us/articles/360000472383-WordPress-Theme-Requirements

Please note that activating the tagDiv Composer doesn’t mean that you are required to use our custom page builder on your website.
You can use the WP Bakery page builder as you did before the update
We recommended you to do not use the tagDiv Composer and WP Bakery page builders on the same page though, because you cannot edit with WP Baker blocks and shortcodes created with tagDiv Composer or vice-versa.

Please make a backup for your website before updating.

Thanks.

Hi,

Ensure that you have enabled that option from here -> https://www.screencast.com/t/C2jus8MKjkpa Clear all the caches, purge CDN files and check the results.

Thank you!

Hi,

Replied via another topic from here -> https://forum.tagdiv.com/topic/properly-size-image/ Please do not duplicate your tickets.

Thank you!

Hi,

I have checked your website and that’s not there. I suppose that you have removed it in the meanwhile, right?

Thank you!

Hi,

I have checked your website and it seems that problem happens due to your Autoptimize plugin, as you can see here -> https://www.screencast.com/t/x9qAjZJsDmo Please check the configuration of this plugin because not all of the options from there are working properly, sorry!

Thank you!

Hi,

Unfortunately, our theme has not been tested with this framework and therefore, we cannot say for sure if it works or not as expected with our theme, sorry!

Thank you!

Hi,

Thank you for your kind words and we are happy hearing this from you and we are glad if you are happy and like this tool. If you want to customize your Mobile Menu and Sticky, you need to enable this functionality from the Header Manage, like this -> https://www.screencast.com/t/mTUMbYoxED4y After you have enabled these options, it will appear the header ROW on sticky mode and for mobile devices and also, you can customize it as you wish.

Hope this helps!

Thank you!

Hi,

@gunhanunal, if the problem with the plugins is still there, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further investigate it closer your setup page.

@MG Dev, do you have tried the manual activation? -> https://www.screencast.com/t/y9OSLcsc Also, check the theme’s requirements and system status parameters to be increased according to our documentation from here -> https://forum.tagdiv.com/system-status-parameters-guide/ -> https://forum.tagdiv.com/requirements-for-newspaper/

Thank you!

Hi,

Please provide the exact link where you are using these post templates so I can identify the post title and also, so I can provide a more accurate response.

Thank you!

Hi,

I have checked your website and I saw that your infinite scroll is not working well. I checked your console and I saw these errors -> https://www.screencast.com/t/o4Mf6vNNO Also, you are using a lot of unknown plugins which might interact with the theme core files and causes a lot of unknown issues. Remove all of them, leave just to active only the required theme plugins, keep a clear WP install and check the functionality. I have made some tests on my website and it returns well results.

Thank you!

Hi,

I have checked your website on mobile and the main menu seems to be there and works as expected -> https://www.screencast.com/t/VuMvOAkT You can apply a margin-top to your container if you want to move down the content to see the Anchor Ads functionality.

Thank you!

Hi,

I have inspected your home page and I saw that your loaded image does not have the proper size or also, was not loaded a correct size of it, as you can see here -> https://www.screencast.com/t/U1eTpHPv Please ensure that you have set up the right image size from Media Library from here -> https://www.screencast.com/t/8Vs3ZVe3N7 In your website, it seems that your loaded image has a small size which the theme will stretch and that’s why you bring blurry results. For image regeneration, notice that we are using the Force Regenerate plugin or Thumbnails Regenerate. If you have any problems, please provide more details and some useful screenshots with the issue so I will be able to provide a more accurate response.

Thank you!

Hi

@aditya58singh, if you encounter any errors with the theme regarding on this section, you have to send us an email at contact@tagdiv.com with your log-in information (wp-admin) and provide CPanel access so we can take a closer look at it. (the same thing is available and for @mimicreature). If you are still unhappy with our theme, please request a full refund here-> https://themeforest.net/refund_requests/new and we will approve it as soon as possible.

Thank you!

Hi,

Please check the following useful guide from here -> https://forum.tagdiv.com/header-ads-adsense/ if you want to create your own ad banner.

Thank you!

Hi,

I have checked your website but I did not see any problem regarding your very top part of your page. -> https://www.screencast.com/t/EOJbPM8wm Everything seems to works as expected.

Thanks.

Hi,

Thank you for your feedback. This information could be very useful for other clients who encountered this problem.

Best regards!

Hi,

If you want to use Background Click Ads, you need to do it from the theme panel, from here -> https://www.screencast.com/t/NZsWr2gxhL Try this functionality and check how it works.

Thank you!

Hi,

If you want to use your Widgets on the website, please notice that you can use the Widget Sidebar which allows you to place your Widgets where you want in the site. Use the TD Composer for that -> https://www.screencast.com/t/Te60cn64YnRf

Thank you!

Hi,

If you want to customize the News Sticker element, you need to do it from the TD Composer, as you can see here -> https://www.screencast.com/t/BHuknVFWnW

Thank you!

Hi,

I have checked your website on Opera Browser and it seems to return good results, as you can see here -> https://www.screencast.com/t/MzBJ8VlEM99r The logo works as expected. If is not what you mean or if the problem is still there, please provide more details and some useful screenshots with the problem so I can identify it closer.

Thank you!