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Catalin
tagDiv Staff

Hello CameronWeb,

Please provide your website URL and some useful screenshots with the problem so I can identify it.

Thanks.

Catalin
tagDiv Staff

Hello Ant0ni0411,

Ensure that you are using the latest version of the theme installed via FTP way, update all of the required plugins to the latest version of them, clear all of the untested plugins if you are using something like this, clear all the caches, purge CDN files and check the results.

Thanks.

Catalin
tagDiv Staff

Hello Bao,

The theme does not have any such an option for this but you can try using a bit of CSS code to hide this section on mobile.
You can use the following code and place it in Theme panel -> Custom CSS area to give a display none to Main Menu button for mobile.

.td-icon-mobile{
display:none!important;
}

The result is here -> https://www.screencast.com/t/zz3GuNQBmpit

Thanks.

Catalin
tagDiv Staff

Hello jmedina0107,

1)Errors happened during tdcIframeData.init() -> bindViewsModelsWrappers()!
Please do not use this setting in Seo by Yoast:
https://www.screencast.com/t/n8Cc35EofLh Also, if you are using the WP Super Cache plugin, please ensure that has been right setup according to our documentation here -> https://forum.tagdiv.com/cache-plugin-install-and-configure/

2)Also, the third important rule is to do not edit a page which was created with Visual Composer with TD Composer.
Also, I have inspected your website and I saw that you are using some untested plugins which can interact with the theme core files and causes a lot of unknown issues like this.
For more information about how you should use our page builder incorrect way on our theme, please check the following useful tutorial here -> https://forum.tagdiv.com/visual-composer-tagdiv-composer-transition/ -> https://forum.tagdiv.com/tagdiv-composer-tutorial-2/

Clear all the caches and check the results.

Thanks for your understanding!

Catalin
tagDiv Staff

Hello comunadv,

Sorry, but the theme does not have any such an option in this case, unfortunately!

Thanks.

Catalin
tagDiv Staff

Hello,

Sorry, but please notice that the theme does not have any such an option that allows you to display only the Primary Category. There will be displayed all of the categories in which the post is included. If you want more functionalities you should implement it yourself through the code because we cannot provide custom work at the moment, sorry!

Thanks.

Catalin
tagDiv Staff

Hello polys_a,

Please provide more details (useful screenshots) for further investigations.

Thanks.

Catalin
tagDiv Staff

Hello itduck2020,

1)The background color can be set up from the theme panel -> https://www.screencast.com/t/AjlsCRTNb -> https://www.screencast.com/t/0wEuZecl
2)Try to add the !important tag after the value of your code to give it more priority.

Use the code below ->

.td-newsmag-voice .td-pb-span4 .td_block_template_1 .block-title span:after{
background-color:red!important;
}
.td-newsmag-voice .td-pb-span12 .td_block_template_1 .block-title span:after{
background-color:red!important;
}

Hope this helps!

Thanks.

Catalin
tagDiv Staff

Hello ahmedyakub,

1)If you want to add more meta tags into our theme you should try using such a plugin with this functionality, like Seo Yoast plugin.
2)If you want to affect the post template by adding a table you should use a text with title element where you created your table and then, using the do_shortcode method you should add it in the post template you want. As a reference, you can check the following topic from here -> https://forum.tagdiv.com/topic/add-content-globally-to-bottom-of-each-post/

Thanks.

Catalin
tagDiv Staff

Hello ahmedyakub,

Our Ad System of the theme has been designed to works only with AdSense by Google and the sports which can be used to place your Ads are located here -> https://www.screencast.com/t/ql1y5ogNu If you want another implementation regarding on ads you should do it yourself because we cannot provide custom work at the moment, sorry!

Thanks for your understanding!

Catalin
tagDiv Staff

Hello,

Sorry, but please notice that each demo has an own specific design which is automatically imported when the demo is installed on your website. If you want to see the CSS code which was used for a demo, you should check the demos folder from here -> https://www.screencast.com/t/9IeDt95DLfk

Hope this helps!

Thanks.

Catalin
tagDiv Staff

Hello leepf,

Try to use the code below and place it in Theme panel -> Custom CSS.

.td-post-category{
background-color:grey;
}
.td-module-comments a {
background-color: grey;
}
.td-module-comments a:after {
border-color: grey transparent transparent transparent;
}

Thanks for your understanding!

Catalin
tagDiv Staff

Hello kaoba01,

Sorry, but I cannot access your setup page because your credentials seem to be incorrect. Also, I have inspected your website on mobile and everything seems to work as expected, without any problems. where is the problem? Provide some useful screens so I can identify the problem.

Thanks.

Catalin
tagDiv Staff

Hello danielvdell,

First of all, ensure that you are using the latest version of the theme installed via FTP way, the version of TD Composer should have to be 2.3, please enable “GD Library” and “mbstring” for PHP on the server and also, try to set up the below code in .htaccess!

<IfModule mod_substitute.c>
SubstituteMaxLineLength 10M
</IfModule>

Hope this helps and let us know how it goes!

Thanks for your understanding!

Catalin
tagDiv Staff

Hello ladotg,

Sorry but all of these desired changes involves doing such customization and us we cannot provide something like this at the moment, sorry! I suggest you check the Inspector browser guide from here -> https://forum.tagdiv.com/create-custom-code-using-the-browsers-inspector/ to teach how you can create your custom CSS code.

Thanks for your understanding!

Catalin
tagDiv Staff

Hello Grewalwp,

1)Use the manual activation like this -> https://www.screencast.com/t/CrQAvg3Zc

2)Check the system status parameters to be increased according to our documentation from here -> https://forum.tagdiv.com/system-status-parameters-guide/

Hope this helps and let us know how it goes!

Thanks.

Catalin
tagDiv Staff

Hello Vijila,

Please notice that we have a useful guide for increasing your website performance which is here -> https://forum.tagdiv.com/how-to-make-the-site-faster/ Please try to follow all the steps from there if you want to achieve good results to your website. Notice that the speed of your website depends on how well your site is optimized and it is not a simple task and if you do not have any experience in this regard you will do not bring good results for the theme.

Thanks.

Catalin
tagDiv Staff

Hello kamkam1,

Notice that by default the javascript of AdSense will be minified by the theme.

Thanks.

Catalin
tagDiv Staff

Hello valergiorgio,

Sorry but the theme does not have any such a functionality.

Thanks.

Catalin
tagDiv Staff

Hello danlefeb,

Unfortunately, the NEX-Forms plugin has not been tested with our theme and also, we cannot say for sure if it will work or not as properly with the theme, sorry! Notice that we cannot provide support for untested plugins, sorry!

Thanks for your understanding!

Catalin
tagDiv Staff

Hello shareagency,

First of all, ensure that you are using the latest version of the theme installed via FTP way, the version of TD Composer should have to be 2.3, please enable GD Library and mbstring for PHP on the server and also, try to set up the below code in .htaccess!

<IfModule mod_substitute.c>
SubstituteMaxLineLength 10M
</IfModule>

Hope this helps and let us know how it goes!

Thanks for your understanding!

Catalin
tagDiv Staff

Hello Sirius Pro,

I have added to our list of improvements and our developers will manage it in future updates.

Thanks.

Catalin
tagDiv Staff

Hello doublenico,

Do you have updated and the Social Counter plugin when your theme was updated? Ensure that you are using the 4.4 version of Social Counter.

Thanks for your understanding!

Catalin
tagDiv Staff

Hello danofthe,

Do you want to mean that your background added to the category page does not work? This functionality has been fully tested and it seems to work as expected.

Thanks for your understanding!

Catalin
tagDiv Staff

Hello CBTNews,

Rel=0 for a playlist needs to be added to the theme js files. Please check this topic:

https://forum.tagdiv.com/topic/disable-related-videos-in-youtube-playlist/

Thank you!

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