Hello samw,

That issue happens in certain circumstances, the coming theme update should fix the problem.

In some cases, similar issues to what you are describing were caused by a setting in panel
– https://www.screencast.com/t/bTBuIp7590RX
– https://www.siteground.com/tutorials/cpanel/lets-encrypt/#How_to_issue_and_install_a_new_Lets_Encrypt_certificate_yourself

However, we are working as quickly as possible to identify the source of the problem and fix it. An update will soon follow. We are sorry for this inconvenience.

Thanks for the message!

Hello,

I guess that you are referring to the box-shadow effect. Sorry, the theme does not have this option but you can add it via such a custom code for the main wrapper using the CSS code. Check the code from here -> https://www.cssmatic.com/box-shadow and also, for more information about how you can create the custom CSS code, please check here -> https://forum.tagdiv.com/create-custom-code-using-the-browsers-inspector/

Thanks.

Hello,

Please provide your website URL so I can make a test with this.

Thanks for the message!

Hello piemontevda,

Update the theme via FTP way, clear all the caches, remove all of untested plugins and check the results.

Thanks.

Hello disjeaz,

Sorry but the theme does not have any such an option for AMP version, sorry!

Thanks for your understanding!

Hello casillg,

I saw that you are using some untested plugins with diverse functionality for your frontend and the theme does not have any such an option that allows you to change the color for that element. Provide your website URL so I can take a closer look at it and also, so I will be able to provide an accurate code for these elements.

Thanks for your understanding!

Hello David144,

Check again your server files, htaccess and check if the code is there. Once the code was added there you should not encounter any other problems in this case.

Let us know how it goes!

Thanks for the message!

Hello damon,

We recommend the FTP method according to our documentation from here -> https://forum.tagdiv.com/newsmag-install-via-ftp/ Do not forget to make a full backup to your database before each theme install.

Thanks.

Hello shinobu,

Sorry but please notice that I cannot access your website. If the filter function does not work, please check the theme plugins and if you are using some untested plugins, you should remove all of these, clear all the caches and check the results. If the problem is still there, I suggest you make a new clean install to another sub-domain for testing, clear all the caches and check the results.

Hope this helps and let us know how it goes!

Thanks.

Hello howto,

Please notice that our smart lists have a fairly complex code and everything you want to change from there you should edit the smart lists files. So, if you are not aware of the steps which are needed to take in this case, please consider hiring a freelancer/developer to help you because we cannot provide custom work at the moment, sorry!

Thanks for the message!

Hello hebbars.kitchen,

Please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further inspect it closer your setup page. Provide there the link to this topic so we can quickly identify you.

Thanks for your understanding!

Hello soluzioneveloce,

Unfortunately, the theme does not have any such an option that allows you to do this, sorry! You should edit yourself the plugin’s file and remove from there the code which does this functionality.

Thanks for the message!

Hello Simi360,

You should regenerate the thumbnails using the Force Regenerate and Thumbnails Regenerate plugins. Please check the following documentation from here -> https://forum.tagdiv.com/thumbnails-fix-strange-looking-images-on-blocks/

Thanks for your understanding!

Hello Dave,

I recommend you to make a full backup to your database, remove the old theme and update it to the latest version of it via FTP way, clear all the caches and check the results. This error should not be displayed if the theme was correctly updated. Also, remove the untested plugins and check the results.

Thanks for your understanding!

Hello finanspara,

That was just an example. The idea is that the theme does not have such an option for webp image.

Thanks for the message!

Hello Sofia,

I suggest you update the theme to the latest version of it, clear all the caches and check the results. Use the FTP method when you update the theme because this is the surest way in this case.

Thanks for the message!

Hello coinografi,

You should try to make a new install to another subdomain for testing, import again the demo and check the results. Also, you can provide your website URL so I can take a closer look at it.

Thanks for your understanding!

Hello mike_ashworth,

All the useful steps regarding on ads implementing can be found here -> https://forum.tagdiv.com/header-ads-adsense/

Thanks for your understanding!

Hello Ryansmccain,

Sorry but the theme does not have any such an option that allows you to change the menu icon from your mobile version, sorry! You should do it yourself through the code because we cannot provide customization services at the moment, sorry!

Thanks for your understanding!

Hello Ryansmccain,

The Related Article section will display you all the posts which are from the same main category with your post and will be displayed by latest because this is the main functionality of our theme. For more information about this case, please check our documentation from here -> https://forum.tagdiv.com/related-articles/

Thanks for your understanding!

Hello Jair Prandi,

Please understand that the main functionality of AMP plugin is to display the posts very quickly on the Google’s eye. Basically, when a client in on AMP version, he is not on your website (that’s why your visits were falling down more and more ) and the main goal is to redirect it to your own website. The AMP will have to be viewed as a preview to the posts pages of your website which are delivered by the Google AMP Cache. This is a proxy-based content delivery network for delivering all valid AMP documents. It fetches AMP HTML pages, caches them, and improves page performance automatically. For more information about this case and to better understand the operating system for this plug-in, please check the following useful manual from here -> https://www.searchenginejournal.com/difference-accelerated-mobile-pages-amp-mobile-friendly-pages/172967/
As a very good example, please check the official page of Seo Yoast and there you will see that they have not implemented the menu bar on AMP pages, as you can see here -> https://www.screencast.com/t/OfzMGTLPQk
For more references and for a better understanding of AMP functionality please read the plugin documentation!!!

Thanks for your understanding!

Hello D Dev,

I’m sorry but please notice that the symbol for Dailymotion and that letter cannot be changed very easily, as you can see here -> https://www.screencast.com/t/4IuMUhrIi If you want to change this you should do it yourself through the code and find another symbol/code to replace this import.

Thanks for your understanding!

Hello mjehangir,

I suggest you make a full backup to your database and make a new clean install from scratch via FTP way, update all the plugins to the latest version of them which come bundled with the theme core files and check the results. The latest version of the theme has been fully tested and you should not get any errors in this case.

Hope this helps and let us know how it goes!

Thanks for your understanding!

Hello,

I have inspected your website and I saw that your AdSense is working fine -> https://www.screencast.com/t/pgugcsPcQG Check if you have an AdBlocker and disable it.

Thanks for your understanding!

Hello FreshQuotes,

Please check our useful guide from here -> https://forum.tagdiv.com/how-to-make-the-site-faster/ because there you will find all of the useful steps which have to be followed in order achieve a good page speed.

Thanks for your understanding!