Hi,

Unfortunately, this issue happens due when you are using a single template default, sorry! It seems that we forget to add shortcode “<?php echo $td_mod_single
->get_social_sharing_bottom();?>” in “loop-single.php”. For example, you have style1 then you can add your custom shortcode at wp-content/plugins/td-composer/legacy/Newspaper/parts/single/loop-single-1.php

We consider fixing this issue in our future updates as soon as possible.

Hope this helps!

Sorry for the inconvenience!

Hi,

You can use the modified date option that provides our theme to display each date you want on blocks, you can use this option, or use the old one with publish date.

Please check the settings from theme panel -> https://www.screencast.com/t/H7CFzAKVw7 set the option with tagDiv Composer-> https://www.screencast.com/t/OAoAK9oUu make an update on post -> https://www.screencast.com/t/vcQoLkQByxc now check the date of that post -> https://www.screencast.com/t/sKbLrp1jz also you can sort after a modified date -> https://www.screencast.com/t/VSePr63B

Also, the modified date on a post can be set with tagDiv Composer on single post template -> https://www.screencast.com/t/eYkeLqbCqV -> https://www.screencast.com/t/3qCSo9Nxtt

Thank you for your understanding!

Hi,

Ensure that your website has been correctly and fully transferred to the new domain. Many of our users have made these transfers using the WP Duplicator plugin. For more details about that plugin, you can check here -> https://www.wpbeginner.com/wp-tutorials/how-to-move-wordpress-to-a-new-host-or-server-with-no-downtime/ If the problem persists, you can try to make a new install to your host via FTP way, according to our documentation from here -> https://forum.tagdiv.com/install-via-ftp/ If you have any question or if the problem is still there, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) and full CPanel access so we can take a closer look at your configuration page. When you send us an email, please copy/paste this topic so we can quickly identify you.

Thank you!

Hi,

Sorry for the incomplete message, there should be “Please update your tagDiv Mobile theme!”
Please go in Newspaper > Plugins and update and activate the Tag Div Mobile Theme.

Thank you for understanding!

Hi,

I have checked your Ad Code and I saw that’s a little smaller than the theme ad container, as you can see here -> https://www.screencast.com/t/f0UkEROpEr3c Please notice that our theme does not affect the Google Adsense code. The theme only takes the code and display it in the Frontend. As you can see in the screenshot, the iframe width is smaller than theme ad container and this one cannot be changed because all of the iframe rules comes bundled with your AdSense code. You need to check your AdSense configuration because you should change these parameters from there, sorry!

Thank you for understanding!

Hi,

There’s an option for it and if you want, notice that you can disable it from Theme panel, from here -> https://www.screencast.com/t/zuoI3DYV

Thank you!

Hi,

It seems to be strange behavior, sorry! Please provide oyur right credentials on the email so we can begin the investigation.

Thank you!

Hi,

Please provide your website URL so I can take a closer look at it. Also, make sure that you have correctly installed the theme and if you are using some untested plugins, please disable all of these and leave just to active only the required plugins.

Thank you!

Hi,

Please check this guide for activating your theme -> https://forum.tagdiv.com/newspaper-6-how-to-activate-the-theme/ If you cannot do this, try the manual activation like this -> https://www.screencast.com/t/y9OSLcsc

Hope this helps and let us know how it goes!

Thank you!

Hi,

If you want to set up a certain post to be on the top of your category section, I suggest to create a category template and add at the top of it a simple block and filter it by a certain post, using the post filter ID, like this -> https://www.screencast.com/t/86gwgn2lS

Hope this helps!

Thank you!

Hi,

You can try to create a Category template for each category you want and sort it by the highest review as you can see here -> https://www.screencast.com/t/n0sRASHMsb Also, you can check here -> https://forum.tagdiv.com/tagdiv-cloud-library-plugin/

Thank you!

Hi,

Sorry about that but notice that error can be caused by more factors. Try to check this guide from here -> https://www.wpbeginner.com/wp-tutorials/how-to-fix-the-internal-server-error-in-wordpress/ Also, check the system status parameters to be increased according to our documentation from here -> https://forum.tagdiv.com/system-status-parameters-guide/

Hope this helps and let us know how it goes!

Thank you!

Hi,

Make sure if you are using the latest version of the theme installed via FTP way, remove all of the untested plugins, clear all the caches and check the results. Also, if the problem is still there, please provide your website URL so I can take a closer look at it.

Thank you!

Hi,

Sorry, in this case, it seems that your mobile theme was not correctly installed/updated. You need to manually update your Mobile Theme from here -> https://www.screencast.com/t/6Xj0qYVe

Hope this helps!

Thank you!

Hi,

If you want to create more template for your category, before this, you need to read our documentation from this -> https://forum.tagdiv.com/tagdiv-cloud-library-plugin/ to see how it works this plugin and from where you can change the Category Template -> https://www.screencast.com/t/PzgOSgNpEW You can change the category template for a whole website or for each category you want.

Hope this helps!

Thank you!

Hi,

Replied via email.

Thank you!

Hi,

1)Unfortunately, the theme does not have any such an option for that, sorry! Only the captions will be displayed.
2)Unfortunately, that’s the default HTML structure of our posts and pages. If you want to edit it, you need to do it yourself through the code because we cannot provide additional customizations.

Thank you!

Hi,

Also, I have already replied to you on our blog page.

These errors are due to an incorrectly installed/updated theme. Please make sure if you have properly installed the theme via FTP way, according to our documentation from here -> https://forum.tagdiv.com/how-to-update-the-theme-2/. After this, if the problem persists, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) and Cpanel access so we can further investigate it closer your theme install.

Thank you!

Hi,

Please notice that you can further use the Visual Composer if you want but you need to activate our TD Composer. So, if you want to migrate all of your elements from WPBackery to our page builder, please check the following topic from here -> https://forum.tagdiv.com/visual-composer-tagdiv-composer-transition/

Thank you!

Hi,

If you want to edit the footer section you need to edit your Footer page, using the TD Composer. After I checking your webiste I saw that you are using the Footer Page functionality for footer section. When you edit it from the composer, you will see the element which has set up the Map from where you can change it to another one, with your location. For that, please check the following useful guide from here -> https://en.support.wordpress.com/google-maps/

Thank you!

Hi,

If you want to be more speccifc you need to add a specific class for that container, like this -> https://www.screencast.com/t/RnFdUYwhik4 Use the inspector browser tool to find what’s this class.

Thank you!

Hi suresh,

Being untested plugins, notice that our AMP plugin has not been tested with this such a plugin, sorry! Also, we cannot provide support for untested plugins!

Thank you for understanding!

Hi,

If you want to reduce that section, you need to use the code below and place it in Theme panel -> Cusotm CSS area.

The code is ->

.td-post-template-3 .td-post-header-holder {
min-height: 225px;
}

The result is here -> https://www.screencast.com/t/dDE8FYvmS0e4

Also, another solution, in this case, would be to create another category template using the Cloud template library plugin.

Thank you!

Hi,

Unfortunately, this is just a simple example of that. If you want to customize it, you need to do it yourself because this task implies doing such custom works and we cannot provide support for that, sorry! Use the Inspector browser for that, according to our documentation from here -> https://forum.tagdiv.com/create-custom-code-using-the-browsers-inspector/ Usually, we recommend the developers from studio.envato.com

Thank you for understanding!

Hi basmamagazine,

Please send us an email at contact@tagdiv.com with your log-in information (wp-admin) and CPanel access so we can further investigate it closer your setup page. Provide there the link to this topic so we can quickly identify you.

Thank you!