Hello labbetuzz,

1)I have checked your website and I did not saw the siblings category on your website, like this -> http://screencast.com/t/jqJXcY2QSGN However, the code for hiding the category siblings can be found below ->

.td-category-siblings{
display:none;
}

2)Probably, you page like “About US” is created with Visual Composer and the Mobile Theme does not recognize the shortcode generated by this plugin, sorry! If you want to insert some text on pages which be displayed on mobile theme, you should insert here -> http://screencast.com/t/EiwkaGowm

Hope this helps!

Thanks for the message!

Hello GuideMoba.Com,

If you want to increase the length of your post title you should check your Theme panel->Excerpts section like this -> http://screencast.com/t/voMGfvv4KA For more information about Excerpts feature, please consult our documentation here -> https://forum.tagdiv.com/excerpts-introduction/

Thanks for your understanding!

Hello mayaguez,

If you want to move the code above the existing buttons you should cut/paste the code above you want.

If is not what you mean, please provide more details about what you want to achieve so I will be able to provide a more accurate response.

Thanks for the message!

Hello mayaguez,

If you want to change the text for your second line of your header logo text, you should do it from Theme panel, like this -> http://screencast.com/t/yDp2uMHI8Tkg

Unfortunately, our theme does not have any such an option that allows you to change the font for Logo text from the theme panel, sorry! If you want to change it you should use a bit of CSS code to load the new font for this section. For example, you can use the code below and place it in Theme panel->Custom CSS area:

.td-logo-text, .td-tagline-text {
font-family: ABeeZee;
}

Also, notice that the ABeeZee font should have to be loaded in your theme from the panel if you want that the code to be applied.

Thanks for the message!

Hello tobiasschmidt@gmx.ch,

Sorry but WPML is not a tested plugin so I cannot provide any solution in this regard. Here is a list of our tested plugins: http://screencast.com/t/Ue4qn9S1dRTM
You can try free free multilingual plugins such as qtranslate-x, but we have no recommendation to make.
Sorry but plugin implementation is not part of the theme support. (https://forum.tagdiv.com/support-policy-2/)

Thank you for your understanding.

Hello ingilizcecin,

I have checked your website and I saw that you are using a lot of untested plugins which can interact with the theme core files and might cause a lot of unknown issues. Also, if you have some additional customization through the code please try to remove all of them and revert the theme to the default state and also, remove all untested plugins, leave just Visual Composer to active, clear all your caches and install only the plugins that come bundled with the theme packet and rule out any conflicting plugins. Also, if the problem is still there, try to make a new clean install from scratch to another sub-domain and check the results.

Thanks for the message!

Hello

I have tested your website on Google Structure Data testing tools and everything seems to work as expected and I did not saw any errors here, as you can see -> http://screencast.com/t/UPYPGeMK

Thanks for your message!

Hello Marioo,

Please ensure that you have higher increased the system status according to our documentation here -> https://forum.tagdiv.com/system-status-parameters-guide/

Thanks for your understanding!

Hello scinatl1990,

You should regenerate your thumbnails using the Force Regenerate Plugin and Force Regenerate plugin. For more information about this fix, you can consult our documentation here -> https://forum.tagdiv.com/thumbnails-fix-strange-looking-images-on-blocks/ Also, you should disable the lazy load effect from Theme panel -> http://screencast.com/t/qqoGorkdA if you are using this effect and also, if you are using some untested plugins, you should disable all of them and install only the plugins that come bundled with the theme packet and rule out any conflicting plugins.

Hope this helps and let us know how it goes!

Also, if your problem is still there, please provide your website URL so I can inspect it closer your setup page and also, so I will be able to provide a more accurate response.

Thanks for your understanding!

Hello ralf.dk,

Please ensure that you are using the latest version of the theme and also, the latest version of Social Counter that comes bundled with the theme packet. Update them only via FTP method because this is the surest method in this regard. Also, please ensure that your Facebook ID is a valid one and it has been designed to be used for Like (Like page). Setup the Social Counter according to our documentation here -> https://forum.tagdiv.com/tagdiv-social-counter-tutorial-2/

Thanks for your understanding!

Hello Bjerknez,

This behavior happens due you have the post limit 10 for posts in your WP settings. So, as you can see, the ten is not divided by 3, and that’s why you will have 1 row with one post. So, if you want to avoid this behavior, please try to change that limit to 9 or another one which is multiple three, like this -> http://screencast.com/t/bRaS1ixw5

Hope this helps and let us know how it goes!

Thanks for your understanding!

Hello truth,

Do you know what is that Retina Display? For more information about this regard, please consult the Wikipedia documentation here -> https://en.wikipedia.org/wiki/Retina_Display Notice that the Retina images use only the Apple devices which recognize this effect and that’s why if you want to achieve better results on Apple devices you should load the Retina images which have to have the double size than the normal size of images.

Thanks for your understanding!

Hello jmask,

I have made some tests in our theme with an external URL image and seems to work as properly, as you can ee here -> http://screencast.com/t/tjVZcrRmjs Please try to disable all the active plugins, leave just Visual Composer to active, clear all your caches and install only the plugins that come bundled with the theme packet and rule out any conflicting plugins.

Hope this helps!

Thanks for the message!

Hello cleciomayrink,

Please keep in mind that in the desktop version you can use the Unique Articles and offset feature but in mobile version all of these settings are unavailable and that’s why this plugin has been designed to display only the Featured Category posts because are unlikely to recur posts in this category with the most recent posts. So, if you want to change this mobile template, you should edit the theme core file, like this -> http://screencast.com/t/HzRiOhy7T

Hope this helps!

Thanks for the message!

Hello rehanahmadjamal,

Unfortunately, our theme does not have any such an option that allows you to change the size of header logo and header ad, sorry! Please notice that both elements are precisely calibrated and if you will increase or decrease them you can damage the header layout and we cannot offer support for this, sorry! You should try to do this task yourself, using your own inspector browser and then you should create your custom CSS code according to our documentation here -> https://forum.tagdiv.com/create-custom-code-using-the-browsers-inspector/

Hope this helps!

Thanks for your understanding!

Hello ukalia,

You should send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further inspect it closer your setup page. Provide there the link of this topic so we can easily identify you.

Thanks for your understanding!

Hello rida,

Unfortunately, I do not exactly understand what you mean, sorry! If you want to change the social media account, you should do it from panel, like this -> http://screencast.com/t/hveydTQMG Also, for more information about this regard, please consult here -> https://forum.tagdiv.com/newsmag-tagdiv-social-counter-tutorial/ Also, if you want to change the URL from your Social Icons, you should do it from Theme panel, like this -> http://screencast.com/t/3aNHGg6zrud

Hope this helps!

If is not what you mean, please provide more details so I will be able to provide a more accurate response.

Thanks.

Hello nico,

Please keep in mind that our theme uses by default the tagdiv_theme.js and if you want to use the tagdiv_theme.min.js you should use our Speed Booster plugin. For more information about this plugin functionality, please consult our guide here -> https://forum.tagdiv.com/how-to-make-the-site-faster/
The Speed Booster is an optional plugin, and it works only with the tested plugins.If you use other plugins, it will be automatically disabled, and I suggest to check this first in System Status. However there is a workaround to make it also work with other plugins, you can read more here – https://forum.tagdiv.com/topic/speed-booster-not-compatible-with-vaultpress/

Thanks for your understanding!

Hello haceves,

Please check this section here -> http://screencast.com/t/p0wVxyhO4UW from your Theme panel because there you will found the sizes for our thumbs which are used in our theme. Also, please notice that if you want to bring best results in our theme you should use HD images because the theme will cut depending on your thumb used. For more information about theme thumbs, please consult here -> https://forum.tagdiv.com/newsmag-theme-thumbs/

Thanks for your understanding!

Hello haceves,

Please ensure that you have higher increased the system status according to our documentation here -> https://forum.tagdiv.com/system-status-parameters-guide/

Thanks for your understanding!

Hello umahi victor,

You should disable the lazy load effect from Theme panel -> http://screencast.com/t/qqoGorkdA and also, if you are using some untested plugins, you should disable all of them and install only the plugins that come bundled with the theme packet and rule out any conflicting plugins.

Hope this helps and let us know how it goes!

Thanks for your understanding!

Hello nkodgh,

If you want to hide all of the meta information from Author Page, you should use a bit of CSS code to do that. Try the code below and place it in Theme panel->Custom CSS area.

The code is ->

.author-page .td-author-counters{
display:none;
}

The result is here -> http://screencast.com/t/mfUZDn5oxxi

Thanks for the message!

Hello nkodgh,

Unfortunately, we do not have any tested plugins in this regard and also, the theme does not have such an option that offers you a way to set the Co-Authors, sorry! Please notice that this is not a simple task and it could be made only via custom work and we cannot provide this type of services at the moment, sorry! As a hint, please try to check the following topic for a basic example for this implementation, like this -> https://forum.tagdiv.com/topic/author-alias/
If you want to display more levels in our theme and if you are not aware of the steps which are needed to take in this regard, please consider hiring a freelancer/developer to help you because we cannot provide custom work at the moment, sorry!

Thanks for your understanding!

Hello André,

I guess that here you are referring to the facebook comments which are too different to the comment counter which is integrated into our theme. So, if you want to add the Facebook Comments, you should consult the following guide here -> https://forum.tagdiv.com/topic/anybody-implemented-fb-comments/ because there you should find all the steps which are needed to take in this regard to implement the Facebook Comments to your website.
Also, please notice that if you are not aware of the steps which are needed to take in this regard, according to our guide, please consider hiring a freelancer/developer to help you because we cannot provide custom work at the moment, sorry!

Thanks for your understanding!

Hello JANG JOO YOUNG,

Please notice that the right screen which might appear you when you share a post on Facebook, it should look like this -> http://screencast.com/t/vk4A68TdseL3 Please keep in mind that the theme does do not handle this, but only the Seo Yoast plugin which is tested with the theme and seems to work as properly. Also, you should check this online tool for sharing, like this -> https://forum.tagdiv.com/facebook-share/

Thanks for your understanding!