Hello maelamrani,

Please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further inspect it closer your setup page. Provide there the link of this topic so we can easily identify you.

Thanks for the message!

Hello Lapan,

If you want to rule out the author name for the entire website, please ensure that you turn off the both settings from theme panel, like this -> http://screencast.com/t/GQhHbKrC and from here -> http://screencast.com/t/7QvXa4alm clear all your caches and test it again.

Thanks for the message!

Hello mabaz,

I have inspected your FB section and I noticed that this type of plugin uses an iframe to bring the comments from Facebook and you cannot change or modify the iframe elements, sorry! Please try to find some plugins with this functionality which allows you to find that color of these which come by default. Another alternative for you woould be to change the demo or the background with a lighter one.

Thanks for the message!

Hello maelamrani,

Try to disable all the active plugins, leave just Visual Composer to active, clear all your caches and install only the plugins that come bundled with our theme and rule out any conflicting plugins.

Hope this helps and let us know how it goes!

Thaks for the message!

Hello Selva,

You can provide your website so I can inspect it closer but please notice that if you are installed the Mobile Theme plugin, the blocks will not be displayed on mobile mode.

Thanks for the message!

Hello navuho,

Unfortunately, I cannot provide you an accurate response in this regard because please keep in mind that this task is very complex and also, is very difficult to do. Below, I gave you a simple example, like this ->
Try to simply increase the width of the main container .td-conatainer and you will see that the Big Grids will be damaged, like this -> http://screencast.com/t/eY1j45pC Please understand that all of the theme elements were been designed and created on width FIX and if you will increase this, practically you will have to make a new theme from scratch because each element will be deteriorated.

Thanks for your understanding!

Hello nand0172ex,

Please notice that the Latest articles appear at the bottom of your page only if you are using the pagebuilder+latest articles+post pagination as the page template from the wp panel. Unfortunately, our theme does not have such an option that allows you a way to change the structure of this page template and you can achieve as you wish only if you will edit the page-pagebuilder-latest.php core file and to move some sections of code, like this -> http://screencast.com/t/96m5w72IF3P (from line 102 to line 182). This section you will have to cut and paste to the 73 line where begin that td-main-content-wrap container, like this -> http://screencast.com/t/Jm2MIoImV

Hope this helps!

If you want to display more levels and if you ar not aware of the steps in this regard, please consider hiring a freelancer/developer to help you because we cannot provide custom work at the moment, sorry!

Thanks.

Hello mabaz,

You can use a bit of CSS code to change this color for your comments. As a hint, you will have to use your Inspecter and try to target the class for these and change the color. For more information about how you can use your inspector, please check here -> https://forum.tagdiv.com/create-custom-code-using-the-browsers-inspector/
Also, if you need more assistance in this regard, please provide your website so I can provide a more accurate response.

Thank for your understanding!

Hello enestedt,

Unfortunately, our theme do not load 100 value for font weight, as you can see here -> http://screencast.com/t/zNsl5NCc If you want to have some fonts with this feature, you will have to add a new custom font and then, using a bit of CSS you can target this value for font weight. For more information about how you can add a new font type, please try to consult this topic here -> https://forum.tagdiv.com/topic/how-to-add-more-font/ because there you will found all the steps which you will have needed to take for achieving as you wish.

Thanks for the message!

Hello ihora,

We will do more investigations in this regard and in future updates probably will find an alternative in this regard.

Thank you for your understanding!

Hello faisalmangad,

Our Tag Div Speed Booster does not have such a panel from which you can set it. Please notice that is just an optional plugin which help to increase the page speed loading and which is addressed only to the advanced user because it is required to have some knowledge using this. We have a tutorial here -> https://forum.tagdiv.com/how-to-make-the-site-faster/ where you can find all of these steps by please notice that if you are not aware of these, please consider hiring a freelancer/developer to help you because we cannot provide custom work at the moment, sorry!

Thanks for your understanding!

Hello Kiss511,

I have tested on my side all of these settings and seems to work as properly. Please ensure that you are using the latest version of theme with the latest version of required plugins. You can provide your website so I can inspect it closer.

Thanks for the message!

Hello Selva,

1)First of all, please keep in mind that our demo do not use the mobile theme and that’s why there will appear and on your site, not. Please notice that this is the default behaviour of this concept and for more information about mobile theme, please check here -> https://forum.tagdiv.com/the-mobile-theme/
2,3)Please notice that the mobile theme does not recognize the Visual Composer shortcode and that’s why every page which is created with VC will not be displayed in Mobile theme.
If you are unhappy with our mobile theme, you simply disable the plugin from Plugins section and the theme will be automatically switched to the general responsive mobile version.

Thanks for your understanding!

Hello nano2408,

As you said above, all of these questions are not related to our theme, sorry! Please keep in mind that we are web developers, not SEO Experts and I guess that all of these questions would be better placed on their forum because they are aware to offers you a more accurate response in this regard. I found this link which may be could be useful for you, like this -> https://yoast.com/xml-sitemap-in-the-wordpress-seo-plugin/

Thanks for your understanding!

Hello yvrmark,

What type of caching plugin do you use? Our recommended caching plugins is WP Super Cache. Notice that our theme has been designed to be responsive and also works as properly for any type of devices like as -> tablets, mobile, etc. Please try to clear all your caches and if you are using some untested plugins, please disable all of them and install only the plugins that come bundled with the theme and rule out any conflicting plugins.

Hope this helps and let us know how it goes!

Also, if your problem is still there, please provide your website URL so I can inspect it closer. You can target the tablet viewport using the @media queries. For more information about this, you can consult here -> http://www.w3schools.com/cssref/css3_pr_mediaquery.asp

Thanks for the message!

Hello hadharm,

Unfortunately, this is the default width of the theme if you are using the sidebar. Please notice that if you want to make your main container being wider, also you will have to change the width of the theme and please notice that our product does not have such an option for dynamic width and we do not recommend to do that through the custom CSS code because the layout of the theme will be damaged. If you want to change the width of the theme to be in full-width mode, please notice that is not a simple task and you will have to adjust the entire theme to the new width for better results.

If you want to display more levels in our theme and you are not aware of the steps in this regard, please consider hiring a freelancer/developer to do this for you because we cannot provide customization services at the moment, sorry!

Thanks for your understanding!

Hello maelamrani,

I recommend you to do a new clean install from scratch via FTP because this is the surest method in this regard. Then, please ensure that you are using the latest version of the theme with the latest version of required plugins (Visual Composer 4.12.1 and Social Counter 4.1). For more information about this method, please consult our documentation here -> https://forum.tagdiv.com/install-via-ftp/

Hope this helps and let us know how it goes!

Thanks for the message!

Hello navuho,

If you want to make your main container being wider, also you will have to change the width of the theme and please notice that our product does not have such an option for dynamic width and we do not recommend to do that through the custom CSS code because the layout of the theme will be damaged. If you want to change the width of the theme to be in full-width mode, please notice that is not a simple task and you will have to adjust the entire theme to the new width for better results.

For your second request, yes from there you can change the thumbs size but please notice that is not a simple task and if you are not aware of the further steps in this regard, you can break the layout of theme.

If you want to display more levels in our theme and you are not aware of the steps in this regard, please consider hiring a freelancer/developer to do this for you because we cannot provide customization services at the moment, sorry!

Thanks for your understanding!

Hello rflmedia,

Do you are using the Mobile Theme? Please notice that all the ads for the mobile theme have to be added in the Mobile Theme section from theme panel, like this -> http://screencast.com/t/C8qcpVwybQur

Hope this helps and let us know how it goes!

Thanks for the message!

Hello aph100,

Please ensure that you load your logo in these fields, like this -> http://screencast.com/t/njYuWGsx Clear all your caches and test it again.

Thanks for the message!

Hello almilner05,

Please ensure that you are using the latest version of the theme with the latest version of required plugins -> Visual Composer 4.12.1 and Social Counter 4.1. Clear all your caches, purge CDN files if you are using the CDN system and check the results. Also, if your problem is still there, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further inspect it closer your setup page. Provide there the link of this topic so we can easily identify you.

Thanks.

Hello puggsy21,

Please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further inspect it closer. Also, provide there the link to this topic so we can easily identify you.

Thanks.

Hello bustedflushltd,

Unfortunately, I do not know what type of ad code you are using, but please notice that our theme has been designed to use only the Google Adsense code and also, if you want to create your banner ad you will have to use the DIV’s method according to our documentation here -> https://forum.tagdiv.com/using-other-ads-non-adsense-ads/ For more information about our ads, please check here -> https://forum.tagdiv.com/header-ads-adsense/

Thanks for your understanding!

Hello pir8teslife,

First of all, please ensure that you are using the latest version of the theme and also, the latest version of required plugins which come bundled with the theme. (Visual Composer 4.12.1 and Social Counter 4.1) The social counter should work as properly with both of them, like user and channel but if you do not configure according to our documentation here-> https://forum.tagdiv.com/tagdiv-social-counter-tutorial-2/ many errors may occur. If your problem is still there, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further inspect it closer your setup page and also, so we are able to provide a more accurate response. Provide there the link of this topic so we can easily identify you.

Thanks for your understanding!

Hello Ravnek,

The right theme behaviour with Alphabetical sort order to display the posts from A to Z. Please ensure that you are using the latest version of the theme and required plugins which come bundled with it. Also, if you are using some untested plugins, please disable all of them and install only those come bundled with theme and rule out any conflicting plugins. Clear all your caches, purge CDN files if you are using the CDN system and check the results. All of the available sort orders are fully tested with the theme and seems to work as expected and until now, we do not have encountered any bad reports in this regard.

Hope this helps and let us know how it goes!

Thanks for your understanding!