Hello christinarroot,

I have deeply investigated your code and I saw that you have not right added your color value. Please add the # before your color code if you want to achieve best results.

Thanks.

Hello AndrewAAE,

As you can see, our theme uses the thumbnails for all images and cut them, after a certain size. Our thumbs sizes could be found here -> http://screencast.com/t/fwh2unf9GQtd depending on what block is used.

Thanks for your understanding!

Hello adamuiowa,

I have checked your website and I saw that you are not using the latest version of the theme. Please try to update it (Newspaper 7.3) with the Visual Composer (4.12), clear all your caches and test it again. Also, I have noticed that you are using the mobile theme plugin for your mobile mode and that’s why the embed code from Twitter is not working. Please try the theme without mobile theme plugin, only with default mobile mode and check the results. As you can see, the mobile plugin has very basic structure, it is too sensible and it has been designed to be very fast, clean and easy to use.

Thanks for your understanding!

Hello kal,

Please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further inspect the issue. Also, please provide the link of this topic so we can easily identify you.

Thanks for your understanding!

Hello jlrc83,

Unfortunately, our theme does not have such an option for Big Grid temple, sorry! The layout of these Grids are custom made and if you want to change the structure of them, you will have to do some additional customizations through code that involve custom work. All the files for Big Grids you will find in Shortcodes folder, like this -> http://screencast.com/t/mf2yDWPIs Please notice that is not a simple task what you want to achieve and if you do not have any experience in this regard and if you are not aware of the steps which you are needed to take here, please consider hiring a freelancer/developer to help you. All the settings for our Blocks/Grids can be found here -> https://forum.tagdiv.com/block-settings-guide/

Thanks for your understanding!

Hello Deaf,

Please try to read all our documentation in this regard, here -> and then you will have to implement this feature in the theme because there you will find all the steps which you must follow.

Thanks for your understanding!

Hello nycinsider,

Please notice that the mega menu feature has been designed to use only the categories and subcategories. This menu will display only the 5 posts from these categories because this is the default limit which comes with our theme. So, you can change this limit only from code but please notice that the theme design will not look so good. As a hint, for those that do have sub-cats you need to edit another file http://screencast.com/t/lfOizl1Ufr and here -> http://screencast.com/t/wegrv56kVC Please notice that the layout of the theme might be needed to do some adjustments in order to bring best results for all devices. So, if you are not aware of the steps in this regard, please consider hiring a freelancer/developer to help you because we cannot provide customization services at the moment, sorry!

Thanks for your understanding!

Hello butur,

Please update it to the latest version of it -> 4.12. Read our documentation here-> https://forum.tagdiv.com/how-to-update-visual-composer-plugin/

Thanks.

Hello manjiri,

I have checked your website in the mobile mode and I have notice that your mobile theme working as properly, like this -> http://screencast.com/t/x23z4iDbiV Probably, you are referring to the Big Grid module from the top of the page which is not, right? Please notice that this module does not occur because you have not any posts in Featured category. This Big Grid has been designed to display only the posts which are in Featured Category….also, if you do not have nay posts in this category, this will not appear. For more information about our mobile theme concept, please check our documentation here -> https://forum.tagdiv.com/the-mobile-theme/
If is not what you mean, please provide more details about this case and also, please be more specific so I will be able to provide a more accurate response.

Thanks for your understanding!

Hello kal,

Please ensure that you have deleted your old version of Visual Composer and then you have fully installed the new version of it -> 4.12. To be sure that you use the right version of this plugin, please check the Plugins area, like this -> http://screencast.com/t/sHraNwAFIey2 Please try to clear all your caches and test it again.

Thanks for your understanding!

Hello Rik,

Unfortunately, we cannot do this process instead of you, sorry! Please read with more attention our documentation because there you will find all the steps which you have to follow in order to achieve best results. If you cannot do that, please consider hiring a freelancer/developer to help you in this regard.

Thanks for your understanding!

Hello AndreBoni,

I have checked your website and I have notice that your Visual Composer version is too old, as you can see here -> http://screencast.com/t/NKD1kToEg Why do you not update the Visual Composer? It will have to be 4.12. Clear all your caches and test it again.

Thanks for your understanding!

Hello trantienthanh255,

Now, you are using the pagebuilder+page title as a page template, right? So, if you want to get rid of the Page Title and the Breadcrumbs from your homepage, you will have to switch this page template to another one, from here -> http://screencast.com/t/qwdZInRd7

Thanks for your understanding!

Hello wens,

In order to achieve best results with the Woocommerce plugin, please try to read it documentation and then try to customize it as you wish. Your request is plugin related and for more information about it implementation in your theme, please check the documentation here -> https://docs.woocommerce.com/documentation/plugins/woocommerce/

Thanks for your understanding!

Hello yingfuli,

You will have to update your Social Counter to the latest version of it -> Social Counter 4.1. Please notice that when you update the theme, the required plugins will not be automatically updated and you will have to manually update, all of them.

Thanks for your understanding!

Hello xDann020596,

Please notice that our theme does not have such an option to change the width of the top bar menu and also, we do not recommend doing this because you can break the layout of the theme. You can try to set a background for your website and then the theme will be boxed and the top bar and main menu bar will be automatically decreased.

Hope this helps!

Thanks for your understanding!

Hello svharishtech,

I have checked your website and I saw that you have some additional customization through it and it is possible with these to change the default structure of the main menu. The header style version is 1 for both but as you can see, they are different regarding on their design. Please try to revert the theme to the initial state because we cannot provide customization services at the moment and also the support for your additional implementation, sorry! Also, you can try the theme using only with the required plugins and which come bundled with our theme, without any untested plugins to rule out the conflicting between them.

Thanks for your understanding!

Hello nairolf2013,

Please ensure that you have right implemented the code because I have tried again on my side and everything seems to work as properly. Also, try to clear all your caches and check it again.

Thanks for your understanding!

Hello Petter,

I have checked your website in the mobile mode and your images still working as expected. Probably, you have a caching problem which is temporary. Also, please notice that we recommend using the WP Super Cache as caching plugin and not WP Rocket which is known to be a problematic plugin for our theme. If this problem will reappear, please replace the WP Rocket with WP Super cache plugin to obtain best results in the theme.

Thanks for your understanding!

Hello butur,

Please ensure that you are using the latest version of the Visual Composer which come bundled with our theme -> VC 4.12 and then try to check again.

Thanks for your understanding!

Hello admindoxa,

All the information which are available for our Big Grid you should find here -> https://forum.tagdiv.com/block-settings-guide/ There you will find only the information about how you can use this feature and not details on the implementation in code, sorry! If you want to develop our theme, you will have to check all the code of our theme if you want to understand the core of this feature and of this theme.

Thanks for your understanding!

Hello Seekingknowledge!,

Unfortunately, our theme does not have such an option that offers you a way to add your signature, sorry! If you want to have this option on your website, please notice that you will have to implement it or you can try to find some plugins with this functionality and see how it will work for you. Also, if you are not aware of the steps which are needed to take in this regard, please consider hiring a freelancer/developer to help you because we cannot provide customization services at the moment, sorry! As a hint, you will have to change the code from the td_module_single_base.php core file.

Thanks for your understanding!

Hello mondrup,

Your website is needed if you want to receive a more accurate code in this regard.

Thanks for your understanding!

Hello hypemediasd,

Please ensure that your Visual Composer version is the latest one -> 4.12 If your problem is still there after this advice, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further inspect the issue. Also, please provide the link of this topic so we can easily identify you.

Thanks for your understanding!

Salut Alex,

Trimite-ne totusi un email la contact@tagdiv.com cu informatiile tale de logare (wp-admin) sa putem inspecta putin sursa paginii. De asemenea, pune si link-ul de la acest topic pe mail ca sa te putem identifica mai usor.

Multumesc.