Hello invernessgigs,

I suspect this issue come from your untested plugins. Please try to disable all of them and use only the plugins that come bundled with our theme and rule out the conflicting plugins.

Thanks for your understanding!

Hello all,

Please ensure that you are using the latest version of the theme (Newspaper 7.3) and also, the latest version of required plugins -> Social Counter 4.1 and Visual Composer 4.12. Clear all your caches and test it again.

Thanks for your understanding!

Hello JoeBuddenNYC,

If you want to customize your News Ticker, please check the Block Settings, like this -> http://screencast.com/t/7e38BUOvHvnN Also, please notice that you can use the Design Option field to add more customizations -> http://screencast.com/t/jZKuHyUq2AAO

Hope this helps!

Thanks.

Hello Spotter2004,

I have tested on my side, following all the steps from that tutorial and seems to work as properly. Please try to add a link to your button according to our documentation like this -> http://screencast.com/t/4qhqH9Rgw Since you have not a link set it you will never bring any good results in this case. Also, please try to disable all the active plugins, leave just Visual Composer to active, clear all your caches and install only the plugins that come bundled with our theme and rule out the conflicting plugins.

Thanks for your understanding!

Hello lospicos,

Please try to check your Theme panel and turn off/on these settings from here -> http://screencast.com/t/2t2pJzHw1Np

Thanks for your understanding!

Hello byothe,

I have checked your website and I saw that your post template style 8 not add the backstretch class for the background image (featured image), as you can see in our demo, here -> http://screencast.com/t/oDTBd7FzNT Do you ensured as you have a featured image set for this post?..because it is too strange this behaviour. Also, please try to disable all the active plugins, leave just Visual Composer to active, clear all your caches and install only the plugins that come bundled with our theme and rule out the conflicting plugins.

Hope this helps and let us know how it goes!

Thanks for your understanding!

Hello crazydiver,

You can try to use the Inline Ads from Theme panel. For more information about Adsense method, please consult our documentation here -> https://forum.tagdiv.com/article-ads/

Hope this helps!

Thanks for the message!

Hello MESOTU,

I have checked the above code on your website and this seems to work as properly for every device. Please try to add the !important tag to give a higher priority for the code. The result you should see here -> http://screencast.com/t/qmbAOxdvClk

Hope this helps and let us know how it goes!

Thanks!

Hello pedales27,

Unfortunately, this type of plugins is not tested with our theme and we have no idea about this plugin and we cannot say for sure if this will work as properly with our theme, sorry! For more information about the Ads implementation in our theme, please check our documentation here -> https://forum.tagdiv.com/header-ads-adsense/

Hope this helps!

Thanks for your understanding!

Hello mike6209,

Unfortunately, our theme does not have such an option for it, sorry! You can try to fins dome plugins with this functionality or if you are not aware of the steps which are needed to take in this regard to implement this option through code, please consider hiring a freelancer/developer to help you because we cannot provide customization services at the moment, sorry!

Thanks for your understanding!

Hello kafefrappe,

In order to achieve best results with the Woocommerce plugin, please try to read it documentation and then try to customize it as you wish. Your request is plugin related and for more information about it implementation in your theme, please check the documentation here -> https://docs.woocommerce.com/documentation/plugins/woocommerce/

Thanks for your understanding!

Hello janamtrup,

The Block 25 uses the module mx17 and module 6 (to the right side). All the settings about these thumbs are generated in td_config.php, like this -> http://screencast.com/t/s2pAj0UV3 If you want to change the size of this, please notice that you will have to alter the code from there and if you do not have any experience in PHP/HTML/CSS you can break the layout of this block and theme. If you want to display more levels in our theme and if you are not aware of the steps which are needed to take in this regard, please consider hiring a freelancer/developer to help you because we cannot provide customization services at the moment, sorry!

Thanks for your understanding!

Hello saubhagya,

Unfortunately, our theme does not have such an option that offers you a way to filter your live search to return the results only by tag. Please notice that our theme uses the WP_Query function from WordPress, as you can see here -> http://screencast.com/t/hJujE15xMkC Please notice that is not a simple task to achieve as you wish and this request involves custom modifications. If you are not aware of the steps in this regard, please consider hiring a freelancer/developer to help you because we cannot provide customization services at the moment, sorry!

Thanks for your understanding!

Hello brianzulberti,

Please notice that our theme does not display the featured image for pages but only it will be displayed on the blocks only if this page has been filtered to be showed into the block. If you will share the page or the post page, the featured image will be displayed there.

Thanks for your understanding!

Hello Rhonda,

All the settings for your fonts are placed in Theme fonts, from where you made your changes. -> http://screencast.com/t/1s2BLL4IK Please check the Theme panel->Theme Colors and try to revert to the initial state with your settings because I do not know what type of changes you made.

Thanks for your understanding!

Hello drahmetsenses,

I have checked your both image link and its seems to work as properly because both of them directs to the homepage.

Thanks for your message!

Hello brianzulberti,

I have checked your website and I saw that you are using the Header Style 3, the main menu which is boxed by default and that’s why it is not fit along the width. You will have to change your header styles to another. For more information about this, please check our documentation here -> https://forum.tagdiv.com/header-styles/ Regarding on footer (footer background), please notice that you have some settings that allow you to customize it as you wish, like this -> http://screencast.com/t/MKgyeJr6
Also, you can try our demo preview and check all the elements which should be the same with yours (as a theme behavior) -> http://demo.tagdiv.com/newspaper/

Hope this helps!

Thanks for your message!

Hello brianzulberti,

In future, you will have to be careful, regarding on the size of images when choosing the background to be the higher one -> http://screencast.com/t/hwbVc6gfhlHx

Thanks for the message!

Hello stephrosem,

I noticed that your website is in maintenance now and I cannot access it. Please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further inspect the problem. Also, please provide the link of this topic so we can easily identify you.

Thanks for your understanding!

Hello all,

Please try to update the theme to the latest version of it (Newspaper 7.3) because in this version we were solved these problems as you can see in our changelog here -> http://screencast.com/t/wi5DVRUOst

Thanks for your understanding!

Hello Oasontu,

To be clearer, please notice that the Filter and Ajax Filter is two different method for filtering in our Blocks and you cannot combine between these. The Filter option affect the posts which will be filtered in your block and the Ajax Filter will affect the Drop Down menu which appears above your block from where you can select the categories/tags/author, areas of your articles to be posted. Unfortunately, what you want to do you cannot do with these settings…you only can set categories or author ID or tag ID as you can see here -> http://screencast.com/t/cNgWIMGtzmZ For more information about this, please check our documentation here -> https://forum.tagdiv.com/block-settings-tutorial/

Thanks for your understanding!

Hello Wannee,

You can notice that the Mobile theme is part of our latest improvements to our theme and is too different than the Mobile Responsiveness version which was until now and which is in the present available if you disable the Mobile theme plugin. Please keep in mind that the mobile theme has been designed to have very basic structure just to be very fast and simple to use. The Mobile Theme will display you 1 Big Grid to the top of your homepage, filtered by your Featured post, some content but only if you added this in Mobile Editor and in the bottom of the page you get the Latest Articles module. All of these elements are set it by default and you cannot change this but only if you want to alter the code. If you are unhappy with this, you can simply turn off the mobile theme plugin and the theme will be switched to the normal responsive mobile which displays you all the elements which are in the desktop version, adjusted to mobile mode.
For more information about mobile theme, please check our documentation here -> https://forum.tagdiv.com/the-mobile-theme/

I hope that you understand this concept.

If is not what you mean, please provide more details.

Thanks for your message!

Hello livingtosmile,

I have checked your website and I noticed that you are using the footer template 1. Please notice that this style is custom made and you cannot change the structure of by but only if you change the code. If you want to have your own footer template, please notice that you can change this from Theme panel (for example footer template style 5 which allow being customized as you wish). For more information about Footer templates, please check here -> https://forum.tagdiv.com/footer-templates/

Thanks for your understanding!

Hello ufosonearth,

This type of error might be generated by any plugins which are not included in this list -> http://screencast.com/t/C4ZnWEddM5 If you are using these, please try to deactivate all of them and rule out the conflicting plugins.

Hope this helps!

Thanks for your understanding!

Hello blazin1,

Please try the code below and lace it in Theme panel->Custom CSS area.

The code is ->

.td_block_social_counter .block-title > span {
background-color:black
}
.td_block_social_counter .block-title{
border-color:black;
}

The result you should see here -> http://screencast.com/t/0HcAZXuhWT

Thanks for your understanding!