Hello

I replied you to another topic here -> https://forum.tagdiv.com/topic/thumbs-and-feature-image-suddenly-not-showing/ Also, please try to disable all the active plugins, leave just Visual Composer to active, clear all cache and install only the plugins that come bundled with our theme and rule out the conflicting plugins.

Thank you for the message!

Hello bzeegers,

Yes, for good results for your mega menu, please try to remove those items which you have added them manually. These are not necessary because the mega menu adds them automatically.
As I said you above, these paths exists and these are automatically displayed and its will be considered by the Google(SEO) without problems.

Thank you for your understanding!

Hello bzeegers,

Yes, for good results for your mega menu, please try to remove those items which you have added them manually. These are not necessary because the mega menu adds them automatically.
As I said you above, these paths exists and these are automatically displayed and its will be considered by the Google(SEO) without problems.

Thank you for your understanding!

Serbus fluturash4,

Din pacate nu prea inteleg foarte bine la ce fel de optiune te referi. Dupa cum poti vedea si in documentatia noastra, tema nu are setari speciale pentru homepage iar alte elemente ce pot aparea pe pagina de homepage ar putea fi dintr-un plugin. Ca si pop-up avem doar More Article Box dar este pentru pagina de posturi -> http://screencast.com/t/J915FCrDMi si pentru mai multe detalii despre aceasta caracteristica, te rog consult aici -> https://forum.tagdiv.com/more-articles-box/
Daca nu este ceea ce vrei, te rog sa dai mai multe detalii in aceasta privinta, poti sa faci unele capturi de ecran pentru a vedea mai bine despre ce este vorba si sa pot sa iti dau un raspuns mai precis.

Multumesc pentru mesajul tau!

O zi frumoasa in continuare!

Hello TuNguyenUK,

Please try to check your system status parameters and try to increase them, according to below tutorial ->>
You have to increase these values in order to achieve the best result. If you do not have access to your system status file, please contact your hosting provider and then try to increase these parameters.

Please make sure your system status parameters are set properly. You can check here: http://screencast.com/t/Ka9cF6ty and then you can use this guide to see how you can increase these values: https://forum.tagdiv.com/system-status-parameters-guide/

Hope this helps and let us know how it goes!

Thank you for the message!

Hello theindianfox,

I have checked your website and I saw your smart list. Unfortunately, for this type of smart list, if you disable the general image from the panel, this feature still display you in lightbox because this is the behaviour of the theme. Also, you cannot use external link into your image caption because you will get the error with loading image. We know about this issue and we will fix it in the future update. Until this, you have to use smart list 8 because in this type of feature these issues were fixed. -> http://screencast.com/t/wg7zxdn6D -> http://screencast.com/t/qU3qcNeK
For more information about smart list, please consult our documentation here -> https://forum.tagdiv.com/smart-lists/

Hope this helps and let us know how it goes!

Thanks.

Hello Erve,

Please check our documentation here -> https://forum.tagdiv.com/footer-templates/ -> http://screencast.com/t/zeIKjl4fdC in order to manage your footer section area as properly.

Thank you for the message!

Hello marcop,

Please provide your website URL for an accurate code.

Thanks.

Hello masc,

If you want to make the background of the picture white, please replace the RGBA value with white.

.td-grid-style-4 .entry-title {
background-color: white;
}

Thanks.

Hello TuNguyenUK,

I have checked your website and I saw that you do not have set it the Featured image for your website and therefore, the image will not be displayed -> http://screencast.com/t/0XfYs5pvo. Please try to manage your featured image for each post according to our documentation here-> https://forum.tagdiv.com/featured-image-or-video/

Thank you for the message!

Hello sapito,

As you can see here -> https://codex.wordpress.org/Function_Reference/is_search the search page is called by the WordPress through is_search. Please try to implement through the same method and for search page and replace the is_category() with is_search() and see how it works. If you need more additional customizations in this regard, please consider hiring a freelancer/developer to help you because we cannot provide customization services at the moment, sorry!

Thank you for your understanding!

Hello Edward,

Unfortunately, our theme does not support the quotation marks in the content of tagDiv gallery, sorry! Try to use these symbols ' ' because the theme is not affected by them as you can see here -> http://screencast.com/t/KQitR54aS5

Hope this helps!

Thank you for the message!

Hello dartsworld,

You should try to use Author Box from Visual Composer element and you can place it everywhere you want on your page, like this -> http://screencast.com/t/Nm7fB9dJlWu and there you will have a list with all your authors.
Unfortunately, for your second request, our theme does not have such an option and I suggest you to try finding some plugins with this functionality and see how it works for you.

Thank you for the message!

Hello dartsworld,

Unfortunately, our theme does not have such an option for events, sorry! I have checked your website URL and I have noticed that you are using a lot of untested plugins in this case. Please notice that we cannot provide support for untested plugins and if you are not aware of the steps for this kind of implementation, please consider hiring a freelancer/developer to help you because this request is not theme related and we cannot provide customization services at the moment, sorry!

Thank you for your understanding!

Hello marketingapex7,

Unfortunately, I have no idea about your structure of your ad code. Please notice that our theme has been designed to use Adsense for good results. Please notice that the theme displays only the code that you have inserted into this field and do not affect the structure of the code. I recommend you to contact the ad code provider and try to check with them the functionality of this ad code because it seems that do not work at all. If the code is right, means that the theme is not compatible with this kind of ad and you will have to try another alternative in this case.

Hope this helps!

Thank you for your understanding!

Hello torsten.dreier,

Please ensure that you have used the latest version of the theme (v.6.7) and try to update your Visual Composer to the latest version of this (v.4.11) I suppose this issue to come from your system status. Please try to increase your system status parameters to the high level, according to our documentation here -> https://forum.tagdiv.com/system-status-parameters-guide/

Also please try it without any plugins. Disable all of them except visual composer, clear cache and reset CDN files. If the problem is still there, you can try to switch to a wp default theme and check again to see if it’s a WP problem.

Thank you for your understanding!

Hello newtag,

Please ensure that you have used the latest version of the theme (v.6.7) and also the latest version of Visual Composer (v.4.11) without any untested plugins. Clear all cache and test it again.
If you need more assistance in this regard, please provide your website URL so I can further inspect this problem.

Thank you for the message!

Hello Ronaldo,

If you want to move with its container, you have to use the following code in your custom CSS box.

The code is ->

.td-big-grid-post .td-module-meta-info{
position:relative;
top: -420px!important;
}

Please notice that this review feature for this kind of Block is closely linked to the date (get_date ->get_review). Also, if your post will do not have the review, the date will be displayed.

Hope this helps!

If is not what you want to achieve and if you want more additional customizations in the theme, please consider hiring a freelancer/developer to help you because we cannot provide customization services at the moment, sorry!

Thank you for the message!

Hello Ronald,

Unfortunately, our theme does not have such an option to insert the text in front of these stars, sorry! If you want to move these stars review on the top of the big slide, you should use a bit of CSS code. Please try the code below and place it in Theme panel->Custom CSS area.

The code is ->

.td-big-grid-post .entry-review-stars{
top: -420px!important;
}

The result you should see here -> http://screencast.com/t/mi23u6yGI

Hope this helps and let us know how it goes!

Thank you for the message!

Hello Alok_Mishra25,

If you want to move the review box above your post content, you have to alter the code from the file which affects the post template used by you. For example, if you are using post template style 2, you have to alter the code from loop-single-2.php like this -> http://screencast.com/t/kYTK2h74

Thank you for the message!

Hello Namizitcha,

I have noticed that you have some customizations in your website and we cannot provide support for your customizations, sorry! Please try to revert the theme to the default settings and check after if your problem persists.

Thank you for the message!

Hello Laonce,

Unfortunately, as you can see in our documentation, Font Awsome 4 Menus is a plugin that is tested with our theme and this kind of menu affect only the menu bar but about Font Awsome plugin we have no idea about its functionality. For more details about its implementation, please consult our documentation here -> https://forum.tagdiv.com/how-to-add-icons-in-menu/ If you want to change the social icon from the footer section to another it is not a simple task and require more additional customization through code that involves custom work. The social icons from our theme are loaded separately -> http://screencast.com/t/tWxbyWjTfmHj and then its will be called in the theme. You can try to check this kind of plugin and see how it works for you but please notice that we cannot provide support for this type of plugin. If you want to display more levels in our theme and you are not aware of the steps in this regard, please consider hiring a freelancer/developer to help you because we cannot provide customization services at the moment, sorry!

Hope this helps!

Thank you for your understanding!

Hello hoops,

Above I have explained you the whole process on how it works. The theme fit automatically the featured image to specific thumbs but if the image does not have the right size (it is less than thumb size) the thumb will not be fit and in these cases you have to use a plugin that enlarges the image because the theme does not have this behaviour.
Please provide your website URL so I can further inspect the featured image and also, so I will be able to provide a more accurate response.

Thank you for the message!

Hello Chucho,

Thank you for your suggestion. Usually, this kind of error appears when using CDN or loading fonts from a different source. Please try to use this solution and take a look at this: http://screencast.com/t/AMjW530CSH6 and this: http://screencast.com/t/dLjEUGGwQUZ
The solution to this issue is simple. You will need to add some code to your .htaccess file like this post suggests: https://forum.tagdiv.com/topic/strange-chinese-symbols-replaced-icons-and-arrows/

Hope this helps and let us know how it goes!

Thank you for the message!

Hello hoops,

Our theme uses a lot of predefined thumbnails in blocks and modules. If you check the Theme panel->Block settings area you can see the list with all dimensions of the thumbs wich is used in the theme and which elements -> blocks/modules uses -> http://screencast.com/t/tQuimSer9 If you want to exclude the cropping system wich you have to use the right dimension for your images.

Our theme uses the system of cropping from center to top. The theme uses thumbs to reduce the page size and speed up page loading time. From each image uploaded are generated thumbs for each thumb size used by the theme. Basically, when a post it’s displayed on the page in a block, the featured image displayed is not the one which you uploaded in the media file, it’s a thumb cropped from the original image at the precise dimension. To change the picture orientation most likely you will need a different cropping system. We use a WordPress function – add_image_size() – you can read about it here – https://codex.wordpress.org/Function_Reference/add_image_size – and here – http://www.davidtan.org/wordpress-hard-crop-vs-soft-crop-difference-comparison-example/
Our theme crop (cut) thumbnails in some cases to avoid creating a lot of thumbnails in order to reduce to load more spaces on the server.
If you don’t have the possibility to upload large images you could use a combination of plugins to upscale the thumbs – Thumbnail Upscale and Force Regenerate. For more information about these kinds of plugins, please consult their documentation here -> https://wordpress.org/plugins/thumbnail-upscale/ -> https://wordpress.org/plugins/regenerate-thumbnails/ Also, please ensure that the functionalities of these plugins are not affected by the other untested plugins that could create interference through the theme. Please notice that these types of plugins are not tested with our theme and we cannot provide support for the theme. We recommend them because a lot of our customers uses and we are satisfied about their functionality.
If you want to implement another cropping system for your theme and you are not aware of the steps in this regard, please consider hiring a freelancer/developer to do this for you because we cannot provide custom work at the moment, sorry! Usually, we recommend developers from studio.envato.com.

Hope this helps and let us know how it goes!

Thank you for the message!