Hello chauffeur,

Please send us an email at contact@tagdiv.com with your credentials (wp-admin) so we can further inspect the issue. Also, please provide the link to this topic so we can know who you are and what the issue is.

Thank you for the message!

Hello mrtran,

Please make sure you have followed the right way to set this feature according to our documentation, as I explained above. I have checked your website and you YouTube URL -> http://www.youtube.com/watch?v=51nAi3eDYN8 is broken…you have to change it with another. -> http://screencast.com/t/WyYkRy9sujI

Thank you for the message!

Hello ariangreatzone,

Unfortunately, our theme does not have such an option for infinite scrolling for posts, sorry! You can try to find some plugins with this functionality and try to check how it works for you and also, please notice that we cannot offer support for untested plugins. Another alternative for you would be to hire a freelancer/developer to implement this for you because we cannot provide custom services at the moment, sorry!
I have added this suggestion in our todo list but we cannot say for sure that we improve the theme with this new feature in our update, but we will consider this in our updates.

Thank you for your message!

Hello Marto,

Unfortunately, our theme does not have such a simple option to exclude as you want. This is the functionality for this kind of feature and to change it is not a simple task. To change this, is required custom work and also, it is necessary to have a good knowledge for hard-coding (PHP, HTML, JavaScript). If you want to do this changes you have to alter the code from these core files -> http://screencast.com/t/71Xdnkz9g -> http://screencast.com/t/Ixsl0o1PHZC
If you want to display more levels in our theme and you are not aware the steps in this regard, please consider hiring a freelancer/developer to do this for you because we cannot provide custom services at the moment, sorry!

Thank you for the message!

Hello 12sea,

1)If you want to remove the number of the post into the smart list, you have to use a bit of CSS to hide it and if you want for a specific post to do this, you have to target the certain post by post ID. Please try the code below and add it in Theme panel->Custom CSS area.

The code is ->

.postid-1209 .td-sml-current-item-nr {
display:none;
}

The result -> http://screencast.com/t/I6JLkxDg -> http://screencast.com/t/lOQx8NtT4

2)The post will be counted only once, no matter how many slides has your smart list.

Hope this helps!

If you need more assistance in this regard, please provide your website and provide a link with your smart list so I will be able to provide a more accurate code. This could be different in the case of the smart list that you are using.

Thank you for the message!

Hello janamtrup

Unfortunately, our theme does not have this additional package for our Visual Composer plugin and we cannot say for sure that will work properly with our theme, sorry! If you want you can buy this and you can try it on your own risk if it will work or will not.

Thank you for your understanding!

Hello carmene,

I have checked your website and saw that you Youtube from Social Counter is not working properly. Please make you sure that have followed the correct steps to setting the YouTube social counter like this -> http://screencast.com/t/NNiUi5TEdmdJ -> you have to insert in that field only the Youtube ID like in our documentation, here -> https://forum.tagdiv.com/tagdiv-social-counter-tutorial-2/

Hope this helps!

Thank you for the message!

Hello tripledm,

I am glad as could help you!

Thank you for the message!

Hello Kevin,

Yes, it is correct. I have tested your code on my side and works fine.

Thank you for the message!

Hello Melissa,

Please try the code below and add it in Theme panel->Custom CSS area.

The code is ->

.td-mega-menu ul {
left: 342px !important;
}

The result you should see here -> http://screencast.com/t/4PmEMZ7b

Thank you for the message!

Hello EricElf,

Please ensure that you have instal correctly the bbPress and then try to do a forum active and check again the Menus area and that option should be active.
If you need more assistance in this regard and you cannot do this after advice, please provide your website URL and your credentials (wp-admin) so we can further inspect your setup page. Also, please provide the link to this topic so we can know who you are and what the issue is.

Thank you for the message!

Hello zawayavision,

I have checked your website and saw that you are not fonts loaded. I suspect your problem that might be caused by your wrong path inserted. Please provide a screenshot in that section, where you must insert the path fonts style so I can inspect it closer, here -> http://screencast.com/t/1zHLGR49f4Y -> http://screencast.com/t/btXAgwxE0tlI

Thank you for the message!

Hello stuartmasson,

As you can see in our documentation, the widest ad that can be fitted on Newspaper is 729*90 px -> http://screencast.com/t/AttKglDQ and you can adjust the values size for your Google Ad Sense from Theme panel, like this -> http://screencast.com/t/Qx4UID14Di -> the same settings you find them on Newsmag.
If is not what you mean, please provide more details about your problem so I will be able to provide a more accurate response.

Hope this helps!

Hello zkeller,

You can achieve as you want only from Theme panel. First of all, you have to set your custom sidebar for each category like this -> http://screencast.com/t/25L8Ec9ITZPB and then you have to check all your posts to have default sidebar set it, like this -> http://screencast.com/t/YaOYijQD4 and then for each post from category X you have the custom sidebar that you set for this category from Theme panel.

For more information about sidebars, please consult our documentation here -> https://forum.tagdiv.com/sidebars-tutorial/

Hope this helps!

Thank you for the message!

Hello Hrach,

Please send us an e-mail at contact@tagdiv.com with your credentials (wp-admin) so we can further inspect the issue. Also, please provide the link to this topic so we can know who you are and what the issue is.

Thank you for the message!

Hello tripledm,

Unfortunately, our theme does not have such a simple option to change this value for number of posts that appear in mega menu for certain category, but you can change this from td_block_mega_menu.php core file like this -> http://screencast.com/t/l8NYfWQuYORD result -> http://screencast.com/t/lnZdJYl8nDy7
Please notice that our theme has been designed to use 4 value in this regard and it is possible to need additional customizations for this, that require custom work. If you want to display more levels in our theme and you are not aware the steps in this regard, please consider hiring a freelancer/developer to do this for you because we cannot provide custom services at the moment, sorry!

Hope this helps!

Thank you for the message!

Hello Podoseb,

Please check this topic because here you can find the answer to your question -> https://forum.tagdiv.com/topic/no-breadcrumbs-in-forums/ another user has had this problem and he has succeeded to resolved it.
For more information about bbPress settings, please consult this documentation here -> https://codex.bbpress.org/step-by-step-guide-to-setting-up-a-bbpress-forum/

Hope this helps!

Thank you for the message!

Hello EricElf,

Yes, this is possible. If you have created a forum and then you have to go to the menu area, you will see the option to add your forum to the menu bar as menu item, like this -> http://screencast.com/t/rpyopkn4owH
If is not what you mean, please provide more details about your desired changes so I will be able to provide a more accurate response.

Thank you for the message!

Hello Kevin,

Unfortunately, I do not understand very well what you want to achieve … The category 8 like this -> http://screencast.com/t/86JQ3Y1P and I suppose that you are talking about the header colour and into your screenshot do you are referring to content…? So, if you want to change the header color for each category, you have to target the certain category by category ID. Please try the code below and add it in Theme panel->Custom CSS area.

The code is ->

.category-89 .td-banner-wrap-full {
background-color:red
}

The result you should see here -> http://screencast.com/t/fMBOxNNjwH

Hope this helps!

If is not what you mean, please provide more details and be more specific on what you want to change so I will be able to provide a more accurate response.

Thank you for the message!

Hello Podoseb,

For more information about how to make your website faster can find in our tutorial here -> https://forum.tagdiv.com/how-to-make-the-site-faster/ and the plugin that we recommend for optimizing the images is -> Wp smush.it and you can download from our tutorial.

Hope this helps!

Thank you for the message!

Hello

Unfortunately, our theme has been designed to display the related articles feature only for the normal post and not for the custom post type. The file containing source code is td_module_single_base.php, like this -> http://screencast.com/t/h6T5WiWG6OD Also, as you can see in the comment from this file, it is specified that the related articles are missing for custom post type. Please notice that to implement this functionality and for custom post type is not a simple task and is required custom work. If you want to display more levels in this regard and if you are not aware the steps about these, please consider hiring a freelancer/developer to do this for you because we cannot provide custom services at the moment, sorry!

Thank you for your understanding!

Hello factoryitalia,

Unfortunately, our theme does not have such an option from the Theme panel to simply change the menu for the mobile version. This thing you can do it only from the code, altering the source code from this menu-mobile.php file like this -> http://screencast.com/t/qFqcIKN5LdS If you did something changes in this file and you are not aware the steps to redo this, you can try to download again the file of our theme from Theme Forest and replace it with this file, as a suggestion.

Hope this helps!

Than kyu for the message!

Hello marekzelezny,

I have checked your website and saw the problem with your sidebar. Also, I have checked your page source and I have noticed that you can use some untested plugins with our theme and that issue might be caused by them. Please try to disable all the active plugins, leave just Visual Composer and install only the plugins that come bundled with our theme and rule out the conflicting plugins. Please try this advice and let us know how it goes!

Thank you for the message!

Hello myfamilyclub,

When there is a new version for our tested plugin, we do some deep investigation and check if this kind of new version works properly with our theme and otherwise we will try to adjust this to our theme and because of this it is necessary sometimes until release this. More information about plugin update you can find from our changelog -> http://screencast.com/t/qLqUvMpcIS…and also, very important is to have always the latest version of the theme because we try to update all the time the plugins wich we work.

Thank you for the message!

Hello zawayavision,

I have checked your screenshots and saw that you are referring to the fonts from your post title and you try to change this from header fonts field. The post title fonts are affected by the settings from Post title field and not from the Header. http://screencast.com/t/IRP3v2Leew
If is not what you mean, please provide more details about your problems so I will be able to provide a more accurate response.

Thank you for the message!