Hi,

I have checked this website on my smartphone and everything works as expected. Please provide more details and some useful screenshots so I will be able to provide a more accurate response.

Thanks for the message!

Hi,

Unfortunately, I do not know how exactly you have migrated your website to another sub-domain, sorry! Please notice that we cannot provide support for website migrating to another domain because this task involves doing such custom work. Many of our users use the WP Duplicator plugin and all of these were declared satisfied with this plugin. You can try to use it and check the results.

Thanks for your understanding!

Hi,

What kind of error did you have received? Provide more details so I will be able to provide a more accurate response. Also, provide your website URL.

The theme modal simply opens the post image in a window (lightbox), the settings mentioned in the guide have to be selected in order for it to work
– https://www.screencast.com/t/cf2AC4CWJ9
If the plugin is modifying the file path to the media file, this will probably not work, as you already mentioned. From the theme version, you had before there may have been changes in the theme in this matter, or the plugin itself may have been modified.

Thanks.

Hi,

In almost all cases this issue has been solved by entering the code provided in the theme requirement guide at the bottom, in the htaccess file.
– https://forum.tagdiv.com/requirements-for-newspaper/

Be sure to check the rest of the guide carefully, if their insufficient resources there may be problems using the theme and theme plugins properly.

Please let us know if you have more questions, or you need further help.

Thanks.

Hi,

Did you have checked the error log (from your hosting provider, check the Cpanel)? What kind of error did you have received? It seems to be a problem with your database. Did you have respected all of the theme’s requirements from here -> https://forum.tagdiv.com/requirements-for-newspaper/ Try to make new install to another sub-domain for testing and check the results.

Thanks for the message!

Hi Viju,

Try the code below and place it in Theme panel -> Custom CSS area.

.td-module-meta-info a:hover {
color: white;
}

Thanks for the message!

Hi,

Please provide more details about your problem and some useful screenshots so I will be able to provide a more accurate response. What do you mean when you say “won’t load at all others”?

Thanks.

Hi,

Unfortunately, I do not exactly understand your request. Provide your website URL and some useful screenshots with your desired changes so I will be able to provide a more accurate response.

Thanks for your understanding!

Hi,

I’m sorry to hear these words from you! Please notice that our theme is fully optimized and indeed, our CSS is too large but notice that in the future we are trying to minimize it. At the moment, if you want to make some theme’s customizations, you need to edit the style.css file. The .less CSS code is not recommended to be changed.

Thanks for your understanding!

Hi,

I have checked your website and the menu seems to works as expected on mobile. Where is the problem?

Thanks.

Hi,

First of all, please make sure that your system status parameters respect our theme’s requirements from here -> https://forum.tagdiv.com/newsmag-requirements-for-newsmag/ Also, notice that we do not recommend using the Autoptimize plugin because it’s not tested with our theme.

Thanks.

Hi,

Provide your website URL so I can provide a more accurate response/code. You need to use the inspector browser, target the class you want to hide on mobile and use the display: none property for this element.

Thanks.

Hi,

Make sure that you are using the latest version of the theme, the latest version of WordPress and also, ensure that you are using the latest version of required plugins which come bundled with the theme core files. If the problem is still there, please send us an email at contact@tagdiv.com with your log-in information (w-admin) so we can further investigate it closer your setup page. Also, check the theme’s requirements from here -> https://forum.tagdiv.com/newsmag-requirements-for-newsmag/

Thanks for the message!

Hi,

Please provide screenshots with your desired changes so I will be able to provide a more accurate response. Where exactly you cannot change the text color?

Thanks.

Hi,

Did you have followed this tutorial? Check here -> https://forum.tagdiv.com/newsmag-installing-demos/

Thanks for your understanding!

Hi,

Did you have checked the Block Settings from here? -> https://www.screencast.com/t/rcVqVebfUiO

Thanks.

Hi,

Replied via email. We were on a winter holiday! Please check here -> https://www.screencast.com/t/HkEwPPB5XFOX You do not? Sorry!

Thanks for your understanding!

Hi,

For your first request, please notice that you need to use the Inspector browser to find your wanted CSS classes. Please check here -> https://forum.tagdiv.com/create-custom-code-using-the-browsers-inspector/ Also, please notice that each demo has an own CSS which can be found here -> https://www.screencast.com/t/7g56O83wz5

Regarding on Smart List, please make sure that you have correctly created these, according to our documentation from here -> https://forum.tagdiv.com/newsmag-smart-lists/

Thanks for your understanding!

Hi,

Please notice that we do not have made our custom search and queries. We use exclusively WP_Query which is part of WordPress and also, we do not use any custom database query, sorry! Please check the following screenshots to see where these queries are used -> https://www.screencast.com/t/1MTd2e2p -> https://www.screencast.com/t/VUvmgP289Q -> https://www.screencast.com/t/V1ngmXov0R Also, another hint might be to try repairing your database from phpMyAdmin from here -> https://www.a2hosting.com/kb/cpanel/cpanel-database-features/optimizing-and-repairing-mysql-databases-with-phpmyadmin Before doing this, please make a full backup to your database to avoid losing all of your data.

Thanks for your understanding!

Hello,

Try to use the header style 1, for example, and check the results. Check our header styles from here -> https://forum.tagdiv.com/newsmag-header-styles/

Thanks for your understanding!

Hi,

Please remove all of the untested plugins, clear all the caches and check the results. If the problem is still there, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further investigate it closer your setup page. Also, provide there the Cpanel access for more further investigations.

Thanks for the message!

Hi,

Please check the system status parameters to be increased according to our documentation from here ->https://forum.tagdiv.com/requirements-for-newspaper/, clear all the caches purge CDN files and check the results. If the problem is still there, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further investigate it closer your setup page.

Thanks for your understanding!

Hi,

Please notice that you can only download the latest version of the theme. The updates should have to be made when each of them is released. In your case, notice that you can update the theme to 9.2.1 without any problem and check the results. If you want to know what kind of files were changed, please check here -> https://www.screencast.com/t/Pd8ETOwHO -> https://themeforest.net/item/newspaper/5489609

Thanks for your understanding!

Hi,

Do you are referring to this image from here -> https://www.screencast.com/t/hXJ39V9YN? If yes, notice that’s the default style for that post template. If you do not like it, you should change the post template. If is not what you mean, provide more details so I will be able to provide a more accurate response.

Thanks for your understanding!

Hi rockchucksummit,

It seems to be a mini problem in our theme regarding on theme panel savings when the Mobile Theme plugin is activated. You have two valid ways in this case: the first one could be to ignore the spinning when you press the save button saving is done, only you will not receive the confirmation or the second one, you should disable the mobile theme until you work on your website and then, activate it and check the results.

Thanks for your understanding!