Hi,

You should check the loop single template according to your post template used by you as you can see here -> https://www.screencast.com/t/SPKChNOeLZv

Thanks for your understanding!

Hi,

Where exactly you try to type these values and you cannot do this? Provide more details so I will be able to provide a more accurate response. If you will follow all the steps from our guide, notice that you should increase all of these.

Thanks for your understanding!

Hi,

Please update the theme to the latest version of it, clear all the caches, purge CDN files and check the results. If the problem is still there, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further investigate it closer your setup page.

Thanks for your understanding!

Hi,

Your green background seems to come from your CDN. -> https://www.screencast.com/t/0stwTcfEG The only settings from Theme panel regarding on background can be found here -> https://www.screencast.com/t/ExeMuLuZ Remove all of the untested plugins, clear all the caches, purge CDN files and check the results.

Thanks for your understanding!

Hi,

Unfortunately, please notice that we do not have any bad reports, regarding on Ajax Search functionality until now. Check the themețs requirements from here -> https://forum.tagdiv.com/newsmag-requirements-for-newsmag/ and ensure that all of these values have been respected. Try to make a new clean install to another sub-domain for testing, clear all the caches, purge CDN files and check if the results.

Thanks.

Hi,

You should request a full refund for Newsmag and then, you can buy the Newspaper. Check here -> https://themeforest.net/refund_requests/new

Thanks for your understanding!

Hi,

Please notice that before each website changes or migrations, you should make a full backup to your database to avoid losing all of your data. If you have lost the theme’s settings for various reasons, notice that we cannot help you in this case, sorry! We do not have any bad reports in this case and the theme should not disable and lose the theme’s settings if it will correctly be used, sorry!

Thanks for your understanding!

Hi,

Try to use our TagDiv gallery according to our documentation from here -> https://forum.tagdiv.com/gallery-2/

Thanks.

Hi,

Unfortunately, the theme has not been tested with this plugin and also, we cannot say for sure if it will work or not as expected with the theme. Notice that we cannot provide support for untested plugins.

Thanks.

Hi,

Unfortunately, this plugin has not been tested with our theme and also, we cannot say for sure if it will work or not as expected with the theme, sorry!

Thanks for your understanding!

Hi,

Use the inspector browser according to our documentation from here -> https://forum.tagdiv.com/create-custom-code-using-the-browsers-inspector/

Thanks for the message!

Hi,

If you want to change the font for these sections, you need to use some custom CSS code for that. Use the inspector browser, target the elements you want and then, apply the font-family you want. Check here -> https://forum.tagdiv.com/create-custom-code-using-the-browsers-inspector/

Thanks for your understanding!

Hi,

You should request a full refund for Newsmag and then, you can buy the Newspaper. Check here -> https://themeforest.net/refund_requests/new

Thanks for your understanding!

Hi,

Please check the system status parameters and increased all of these according to our guide from here -> https://forum.tagdiv.com/requirements-for-newspaper/

Thanks for your understanding!

Hi,

Please provide here your website URL so I can see your problem regarding on sticky menu. Also, you should provide some useful screenshots with this problem so I can identify it closer.

Thanks.

Hi,

Please check the following topic from here to see why your website does not appear in Google. Check here -> https://www.seomechanic.com/why-is-my-website-not-showing-in-google-search-results/

Thanks.

Hi,

Unfortunately, the theme does not have any such an option that allows you to add something like this, sorry! You need to edit the new trending_now.php core files from here -> https://www.screencast.com/t/GV5NE6Dxx

Thanks for the message!

Hi,

Please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further investigate it closer your setup page. Provide there the link to this topic so we can quickly identify you.

Thanks for your understanding!

Hi,

Remove all of the untested plugins, clear all the caches and check the results. If the problem is still there, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further investigate it closer your setup page. Provide there the link to this topic so we can quickly identify you.

Thanks for your understanding!

Hi Gregory,

Unfortunately, I have checked your website and I did not saw that border. It seems to work as expected. Clear all the caches and check the results.

Thanks for the message!

Hi,

Unfortunately, I do not know how exactly you have made your theme’s migration. Also, please notice that we cannot provide support for your migration, sorry! We recommend using the WP Duplicator plugin.

Thanks for your understanding!

Hi,

Unfortunately, I cannot access your screenshot. I get 403! I guess that your website is down. Check your dedicated server and your system status parameters.

Thanks for your understanding!

Hi,

I have made some tests in this case, and everything seems to works as expected. Please check here -> https://www.screencast.com/t/DOSxEkJ6z Make sure that you are using the latest version of it, remove all of the untested plugins, clear all the caches, purge CDN files and check the results.

Thanks for your understanding!

Hi,

Check the system status parameters to be increased according to our documentation from here -> https://forum.tagdiv.com/system-status-parameters-guide/ If the problem is still there, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further investigate it closer your setup page.

Thanks for the message!

Hi,

Check to have the following settings from here -> https://www.screencast.com/t/YmUoKjRR0Om9 If you want to use Custom section for your date format, make sure that section is not empty.

Thanks for the message!