HI,
It is possible to still be something that is not set. Did you disable the column layout? Is is on off like this https://imgur.com/pyk51YO?
Thanks

Hi,

If you’ll prefer the same design for mobile as for desktop, then please do not use the mobile theme plugin, this will change the layout and for pages it will also need to create new content using only the mobile editor. You can check more about this in our guide from here – https://forum.tagdiv.com/the-mobile-theme/

Thank you!

I answered here – https://forum.tagdiv.com/topic/banner-does-not-change/#post-530746

Hi,
The ad box element can be edited using tagDiv Composer, edit the page and select the ad box you want to edit. The ad box provide the possibility to choose a source code form the them panel ads, to set an image as banner and to set code directly in that ad box. Please check our guide for this – https://forum.tagdiv.com/ads-adsense-overview/
Thank you!

Hi,
The list of leads will not affect the user, as all user data—including their current subscription plan—is securely stored in the database.
Thank you!

Hi,
To achieve the same scrolling or bouncing effect, you can use CSS animations. Here’s a simple example that mimics the horizontal scroll of marquee – https://pastebin.com/ you can edit the css after your needs. The code should be set in raw html.
Thank you!

Hi,

You are using old theme version and old WordPress version so yes, there can be incompatibility.
I recommend to make a full backup for your website and database and update the WordPress and the theme. This should resolved the problems.

Thank you!

Hi,

Before updating the theme please make sure you have a full backup for your website. There are 2 ways you can update the theme:
1. Using the theme panel option from Newspaper > Updates and make sure that the theme plugins will also install and update if not install theme from Newspaper plugins (just check before the tagDiv plugins you are using).
2. Manually updating the theme using FTP and after that updating the theme plugins you are using from Newspaper > plugins (dashboard).
In your situation I think that the best method will be using FTP – https://i.imgur.com/DsUaFf9.png – https://forum.tagdiv.com/how-to-update-the-theme-2/

Thank you!

Hi,
Are you referring to those https://i.imgur.com/AkGmBYs.png ? If so, then it is related to the code you have set in the theme panel ads (the place where the ads are set) your coed ads from there looks like this https://i.imgur.com/0mwhvZa.png and there is an “”>” marker before the image (but between links tags), remove the “”>” and the problem should be resolved.
Thank you!

Hi,

Please use the Form input for acf fields – https://i.imgur.com/kHClr07.png and Posts Form Taxonomies to display the taxonomies one by one, also all form elements can be found – https://i.imgur.com/B0r5eVx.png if you have some acf fields that are not listed please provide some screenshots with them and I will see if those can be done.

Thank you!

Hi,
There are more solutions for this.
1. use tagDiv Composer and add the element image box, after that just add the 3 images you want to display – https://i.imgur.com/V5epfx6.png – https://i.imgur.com/MRpLVnj.png
2. import from cloud a gallery – https://i.imgur.com/NNkbD4j.png – https://i.imgur.com/RepmPwo.jpeg then just replace the images
3. use column text or text with title elements, this will add the option to use classic editor that can be used to create galleries – https://i.imgur.com/AJl5OF0.png
Thank you!

Hi Lamiaa,
Indeed this is how is working the optin builder right now with the user email list.
This is because the the option form the builder is made to collect emails base on leads element – https://i.imgur.com/52YtJDo.png this element can be configurate to collect the emails in the list you want – https://i.imgur.com/rkLIla7.png – https://forum.tagdiv.com/leads/ but not when you update the plan.
Thank you!

Hi,

Please check if the wp rocket plugin is set as in our guide also using Redis will help a lot. Another cache that can be used the the cache from flex blocks elements – https://forum.tagdiv.com/use-flex-blocks-cache-option/ this should reduce the CPU, also you can use a plugin to monitories the elements and plugins that are consuming and when are consuming the resources.

Thank you!

Hi,
I’m glad you were able to find a workaround and thank you so much for sharing it with the community! Your input is truly appreciated.

Hi,

If you’re experiencing infinite loading after clicking Save Settings in the theme panel, it’s likely due to an issue with admin-ajax.php. Please open your browser’s developer console to check for any error messages.

This problem is often caused by admin-ajax.php being blocked by modSecurity, your hosting provider’s firewall, or other security plugins/modules.

If you’re unable to resolve the issue on your own, we’re happy to help. Before reaching out, please ensure you’ve made a full site backup. Then, contact us at contact@tagdiv.com and include: wp-admin and cPanel access credentials. A link to this support topic for reference

Thank you!

Hi,
I just checked your website and for me the ads are display on every page of the website – https://i.imgur.com/yK4VCNO.jpeg – https://i.imgur.com/EygcoAp.png – https://i.imgur.com/Elk6fp6.png – https://i.imgur.com/Elk6fp6.png to see them is need to click on consent – https://i.imgur.com/kc8HrrM.png you can try this using the incognito mode.
Thank you!

Hi,

This will be changed globally using the theme panel settings, but only in case that do not have set an individual settings on them. Our guide https://forum.tagdiv.com/font-customization/
Also, if you have cloud templates, then you’ll need to edit them using tagDiv Composer and check the extra fonts used (elements that do not use a default font will be listed under website manager > fonts – https://i.imgur.com/gnl5MEh.png – https://forum.tagdiv.com/tagdiv-composer-website-manager/

Thank you!

Hi,

Normally if the option for Drop menu items in More is enabled but the width is let as it is then it should automatically adapt after the width of the screen – https://i.imgur.com/ZmRyI3J.png to be sure that is working like this make sure that you also check the option for make inline and also select the column and check the layout tab – https://i.imgur.com/pyk51YO.png make sure it’s set on off.

Thank you!

Hi Vunt, there is a misunderstanding the option you have selected is not for sticky header, is for sticky column used for sidebars – https://forum.tagdiv.com/smart-sidebar-2/
If you want to make the header row sticky please use this option from the row – https://i.imgur.com/PHfVqNU.png also you can create a different sicky header if you want by using the option from the website manager – https://i.imgur.com/XjY3oMx.png
I hope this will help you!

Hi,

This is how the sibling theme is designed to function: if there are no subcategories, the main categories will be displayed instead.

Thank you for your understanding!

Hi,
This can be something related to gzip compression, I think that you are using the speedycache, please disable the gzip and clear the cache – https://speedycache.com/docs/miscellaneous/how-to-enable-gzip-compression/
Thank you!

Hi,

1. You can use this guide – https://www.w3schools.in/html/marquee-tag and set the code in raw html element (using tagDiv Composer), like this – https://i.imgur.com/uJK05De.png

2. The raw HTML is like you are using a file with html extension, you can use in it html, css and js, but this will not render shortcodes, if you please a shotcode it will be display as text, but using the column text or text with title, those wll read the shortcode and display the content of that shortcode, also provides you the possibility to create content using the classic editor.

Thank you!

Hi,
If you want to set the wpform in a page then you can copy the wpform shortcode(this should be looking like this [wpforms id=”4833″ title=”false” description=”false”] ) and past it in a column text or text with title element in code/text zone – https://imgur.com/DSSni9j
Thank you!

Hi,
I just checked your website and the banner ad is there – https://i.imgur.com/UDd5wwd.png
Make sure that you do not have an ad blocker or something similar that prevents for you the ad to be loading.
Thank you!

Hi,
If the problem persist when you are using only tagDiv plugins, then please make a full backup for the website and contact us via email at contact@tagdiv.com, provide temporary wp-admin and cPanel access and a link to this topic.
We’ll check it out as soon as possible.
Thank you!