Hi,
Unfortunately, css will not help in this case, this can be done, but you need a custom code that will check if you have or not comments and for each situation to display or remove the comment count.
Unfortunately, I do not know exactly how this need to be made, sorry!
Thank you for your understanding!

Hi,
When you are using the mobile theme plugin, to make the mobile version faster you need to create a separate content for pages (only for pages because most of the time those are made using guilders), the content need to me set in mobile editor and it need to be use only the elements provided by that editor -> https://i.imgur.com/ijOu3cx.png, you can check more in our guide from here https://forum.tagdiv.com/the-mobile-theme/
Thank you!

Hi, please try to not reply multiple times in the topic if possible, this will only delay our response. Replying multiple times will refresh the topic date and move it to the back of the line, we answer from oldest to newest. -> https://i.imgur.com/PRwWY3a.png
I just check the amp and for me is working. Please make sure that you use the amp plugin with the mobile theme plugin -> https://i.imgur.com/uvKO0JB.png set it on one of those options -> https://i.imgur.com/nC5Z9lE.png then in amp you can make your own settings -> https://i.imgur.com/OxDUykC.png
I hope this will help you!
Let me know the results!
Thank you!

Hi huma1985,
To solve this problem you need to optimize better your website, the CLS and LCP are all about the website page speed, to can get better results, you need to optimize the website better.
For mobile version, if you want you can try the mobile page , for most users that use pro prebuild website provide better speed on mobile, you can check it on our website from here -> https://demo.tagdiv.com/newspaper_pro/ -> https://developers.google.com/speed/pagespeed/insights/?url=https%3A%2F%2Fdemo.tagdiv.com%2Fnewspaper_pro%2F
Also please try the CSS Analyzer tool -> https://tagdiv.com/whats-new-in-the-newspaper-theme-10-4-update/
Also here are other guides that can help:
-> https://www.youtube.com/watch?v=tnkVapqhIHc
–> https://tagdiv.com/how-to-increase-page-loading-speed/
-> https://www.infophilic.com/get-almost-100-pagespeed-newspaper-theme/
Thank you for your understanding!

Hi,
Unfortunately, I do not have access to your website https://i.imgur.com/nR8pKrP.png
But I think that the problem is that when you access a category link you get the message file not found or something similar, if is so, please check those guides:
-> https://www.wpbeginner.com/wp-tutorials/how-to-fix-wordpress-posts-returning-404-error/
-> https://turbofuture.com/internet/wordpress-not-found-error-fix
I hope it will help you!
Thank you!

Hi Redlemon, if you are agree, we’ll like to check this situation on your website, since for us the results are different, if you are agree and you have the possibility, please set a subdomain or staging and set there a copy of your live website, in this way when we’ll inspect the situation, the live website will not be affected. Once that you set the live site on staging/subdomain, please contact us at contact@tagdiv.com and provide wp-admin and cPanel access, we’ll check it as soon as possible.
Thank you!

Hi,
For the new website (clone), you need to go in Newspaper > system status and click on reset key https://i.imgur.com/CqYftFt.png the new license can be get from themeforest (this is provide by envato when you buy the theme) -> https://themeforest.net/item/newspaper/5489609 -> https://forum.tagdiv.com/newspaper-6-how-to-activate-the-theme/
I hope this will help you!

Hi mcmben,
You have some scortcodes on your website, this is because not all tagDiv plugins that are use are not activated, please check to have tagDiv newsletter plugin activated also tagDiv Standard pack -> https://i.imgur.com/MF4f8qp.png
This should solve the problem!
Let me know the results!
Thank you!

I’m glad that my answered helped you!
If you have other questions, let me know!
Have a lovely day!

Hi StormShadow, this is quite a situation! There should be no problem between theme plugins, there must be something that is interfering, maybe some settings, I do not know, but, we’ll like to investigate this situation and see from where it is to can fix it. If you are agree, then please make a full backup for your website and database and contact us at contact@tagdiv.com, include the link of this topic and add the wp-admin and cPanel access.
Looking forward to hear from you!
Thank you!

Hi alejandroman, if the infinite loading appears after you click on save settings from theme panel, then most probably you have an admin-ajax.php error, check the console to see if you get some errors.
Normally, admin-ajax.php is blocked by modSecurity from host, it can be from firewall or other security modules/plugins.
If you can not manage the situation, we can do it for you, for this, make a full backup and contact us at contact@tagdiv.com provide wp-admin and cPanel, also provide as many details as you can about the problem.
Thank you!

Hi stefanegirard, I think that you are using Newspaper v11.1, I have the same version too, and for me the tagDiv Button is display for pages -> https://i.imgur.com/xK1agpn.png -> https://i.imgur.com/mf9Aobz.png -> https://i.imgur.com/3Pv1ItH.png it should display for you too. If is not, it can be from some extra plugins that you are using, please make a test using only tagDiv plugins. The builder button should be display.
Also the tagDiv Composer builder can be use only on pages and cloud templates from tagDiv Cloud Library.
If this is not what you mean, please let us know and please provide some screenshots.
Thank you!

Hi Eduardo Alexandre Beni,
I think that the changes are not apply because in those files are set some paths, and if you do not copy all necessary files it will not take the files from child. What I can suggest is to copy all files from wp-content/plugins/td-standard-pack/Newspaper/parts/header in child theme and check the results.
Also make sure that you have the child theme activated -> https://i.imgur.com/KmciiL4.png
also that you do not use a cloud header and a standard one -> https://i.imgur.com/1o4ddSR.png
Let me know, this should be working!
Thank you!

Hi dhsg, the non adsense will be display immediately, but I think that the problem is that you have set that code in the theme panel -> https://i.imgur.com/krNP7MN.png and you are using a pro prebuild demo, and those are made using tagDiv Composer and cloud templates, therefore, you need to edit the website with the theme builder, select the ad box and set your own ad/banner.
-> https://i.imgur.com/iUQP0Ml.png -> https://i.imgur.com/3lWdqsz.png
I hope this will help you!
Thank you!

Hi dracbart,
Usually, this problem appears when is use thee automatic update from extra plugins, code or host. Also in some cases it can be a plugin conflict (some extra plugins to interfere with the theme update). Normally, all the theme plugins that you had activated can be installed from Newspaper > Welcome screen. In case the one of theme is not there you can find it in Newspaper > plugins.
Theme update https://forum.tagdiv.com/how-to-update-the-theme-2/
Thank you for your understanding!

Hi mhk13, if I understand correctly, you want to set automatically for all posts the audio format with one audio link -> https://i.imgur.com/ZtE806n.png unfortunately, I do not know how this in code, I think that you can done it in code, but I do not have enough code skills to can help you with this custom implementation, sorry!
Thank you for your understanding!

Hi oposum, you just need to make sure that the GD library and mbstring are enable in your php extension, from your screenshot those are enable, therefore is no need for php.ini file.
Please just make sure that you have tested using only theme plugins and if the problem persist, please contact us via email at contact@tagdiv.com . Provide admin url and credentials cPanel url and credentials and include all details in email.
Thank you!

Hi abhinabrohit, I think that the code is not set in the right place, please remove it from the header.php file and set that code in newspaper > theme panel> analytics/js code -> https://i.imgur.com/EVZTGON.png
I hope this will help you!

Hi,
My colleague just replied to the email, please check it out and continue the conversation there!
Thank you!

Hi,
Please make a test disable the wp cache and cloudflare and see if the problem persist.
If the problem persist, please provide via email (contact@tagdiv.com) access to the site with problems, include all details and screenshots you can.
Thank you!

Hi
It looks like it is displaying the mobile version on desktop, most of the time this is from cache plugin, if you are using the mobile theme plugin, that cache plugin need to have support for mobile themes.
Thank you!

Hi Laura, if you reinstalled the theme plugins and the problem persisted using only theme plugins, please contact us at contact@tagdiv.com and provide wp-admin and cPanel, also make a full backup for your website and provide as many details as you can.
Thank you!

Hi,
For me your website looks normal https://i.imgur.com/gZKqIvc.png and it looks that now you have the mobile theme plugin activated -> https://i.imgur.com/IBTwl2a.png
For that extra space between header ad and header use this css -> https://i.imgur.com/Cq0tMIF.png
.td-a-rec-id-header_mob {
margin-top: 5px;
}
This need to be set in the theme panel> mobile theme > mobile code > css
I hope it will help!

Hi diriras, is possible to be something that is interfering with the theme or as you said it can be a bug. We’ll love to investigate this problem and find a way to fix it, for this please sent us an email at contact@tagdiv.com and provide wp-admin and cPanel for the staging website, also please include the link of this topic and all details and screenshots you can provide, this will help us a lot!
Thank you for your understanding!

Hi,
I just checked your website to see the reported problem with the mobile theme plugin and I can not find the problem, on homepage I see that you are using the responsive version https://i.imgur.com/KPstZ5w.png the mobile theme plugin seems to be use only for the rest of the website, but I couldn’t find the problem, can you provide some more details or a link where this is happen?
Thank you!