Hi,
That depends, but most of the time is from cache plugin, but to be sure, if you want you can make a test using only theme plugins.
Let me know the results!
Thank you!

Hi mbrckn,
I didn’t say that the connections from queries can not be improve, but from my test on my install, there were no slow queries -> https://i.imgur.com/GmZTFUr.png sometimes the slow queries can be from other extra code, plugins or specific settings.
Anyway, I informed our developers to check the querist made by our theme and see how can those be improved.
Thank you for your understanding!

Hi totojisic100k, I just checked your website and I set the css to remove the extra space from the top of your website, and during the inspection of your website everything was normal.
Can you please provide some screenshots with the error ?
Thank you!

Hi,
The extra space was removed, now your mobile version it looks like this https://i.imgur.com/7pOnxGo.png
I hope this is how you need it!
Thank you!

Hi Jnoxzy,
The homepage from Newsmag can be edited using tagDiv Composer, now a part of page is coming from page template https://i.imgur.com/kBtP5vr.png -> https://forum.tagdiv.com/page-templates-2/
Using tagDiv Composer -> https://i.imgur.com/tkOFgNX.png you can edit the layout to be like you want -> https://i.imgur.com/kAqbOom.png
Thank you!

Hi,
Unfortunately, the screen is no longer working https://i.imgur.com/wLXGjsv.png
Newsmag theme do not have any option to change the website width, this is made as boxed of desktop version -> https://i.imgur.com/MaXmdta.png
Thank you!

Hi Pinocchino,
This situation can appear only if you updated the WordPress to v5.8, in that case that section is no longer display, this situation appears because the current version of Newsmag is not full compatible with the latest WordPress version. Soon will be a theme update for compatibility.
Thank you for your understanding!

Hi jmtiongson,
Please check the console log to see if you do not get an admin-ajax error when you try to install it. If you get it, then please check all plugins/options from your website and host that can blocked the admin-ajax, check the modSecurity from host, it can be from firewall or other security modules/plugins.
Let me know the results!

Hi,
I just made some tests and for me is working correctly -> https://i.imgur.com/4OFIyrh.png can you please make some tests ? please try to make a new mobile page and see if you can edit it. Also if you try to edit the homepage with tagDiv Composer is working?
For users that have the revolution slider, the problem can be solved by deleting the tagDiv Composer and reinstall it from Newspaper > plugins.
If the problem is still persisting, make a test only with theme plugins and make sure that you do not have a plugin conflict and you have the latest theme and WordPress updates.
Let me know the results!
Thank you!

Hi,
I see that the view counter is working https://i.imgur.com/7Pz1uHq.png
The view counter can be change, stop or reset, also you have the possibility to set manually the number of view, go in posts and enable the custom fields -> https://i.imgur.com/NavHTFn.png after that down in post will appear the the custom field options -> https://i.imgur.com/waKZBHe.png change it -> https://i.imgur.com/NAFEi9p.png and check the results.
Thank you!

Hi gurugraminfocom, I think that you have set the personal Instagram in theme panel -> https://i.imgur.com/13WwL8R.png this will work only for standard Instagram from footer template and Instagram widget, if you set the Instagram using tagDiv Composer, then you need to have an business account -> https://i.imgur.com/wZPFUIH.png
Thank you!

Hi GeertBoettger,
So if the problem appear only when you are not logged, most probably it is from cache, please make a test, disable all cache you are using and check to see if the problem is persisting.
Also it can be that you link to be hidden, for this, please check the steps from this topic https://wpml.org/forums/topic/translations-not-showing-unless-logged-in/
Let us know the results!

Hi,

Now your website look fine https://i.imgur.com/ogJ0kaf.png
The problem was that the theme plugins like tagdiv Composer, tagDiv Cloud Library or tagDiv Standard pack was not activated and that is way you had shortcodes on your website. When you update the theme, please also check and update the theme plugins that you are using.

Thank you!

Hi,
What you can do to improve the page speed is to solve the problems from lighthouse:
https://developers.google.com/web/tools/lighthouse
Also we have some guides that maybe will help you:
-> https://www.youtube.com/watch?v=tnkVapqhIHc
–> https://tagdiv.com/how-to-increase-page-loading-speed/
-> https://www.infophilic.com/get-almost-100-pagespeed-newspaper-theme/
I hope this will help you!

Hi,
If the theme is not installed on the live website, then you need to install it https://forum.tagdiv.com/install-via-wordpress/ but if the theme is already on the live website, just make sure that you have the same version as on staging, if you have, then is no need to copy the theme again, just copy the pages, cloud templates and import the theme panel settings.
Thank you!

Hi,
If you are using the revolution slider, please disable and delete tagDiv Composer plugin, after that go in Newspaper > Plugins and reinstall it from there, this should solve the problem with:
“Errors at columns elements: x(models) : x(dom). The model does not match the content Current state has involved an issue. You could try an UNDO operation (CTRL+Z / CTRL+SHIFT+Z)”

@wcdt please make sure that you are using one of the latest WordPress and theme versions, also please make a test using only theme plugins.
Let me know the results!
Thank you!

Hi wcdt,
Please make sure that all theme plugins are installed (tagdiv Composer, tagDiv Cloud Library and tagDiv Standard Pack if you are using standard elements). Most of the time one of the theme plugins is not activated.
If the problem persist, please provide a link to your website to check it.
Let me know the results!
Thank you!

I’m glad that you manage to fix the problem!
If you have other questions, let us know!
Have a nice day!

Hi,
This seems to be strange, our theme has that code added -> https://i.imgur.com/EHvDiD4.png and is no need by extra plugin for it.
Indeed when I checked your website, those are not there, maybe it is from an extra plugin that you are using for optimize the website, please make a test only with theme plugins. Also if you are using child theme, please test it with the parent theme.
Let me know the results!
Thank you!

Hi,
According to google rich result testing tool the page is eligible https://i.imgur.com/1tQDeot.png indeed is display some loading issues some of them are related to some actions blocked by robots.txt https://i.imgur.com/GmmWglp.png others are related to some resized images -> https://i.imgur.com/VSLjdh2.png if you want to solve them, you need to check the restrictions from robots.txt also the Access to XMLHttpRequest need to be solved -> https://stackoverflow.com/questions/35553500/xmlhttprequest-cannot-load-xxx-no-access-control-allow-origin-header -> https://developer.mozilla.org/en-US/docs/Web/HTTP/CORS
Thank you!

Hi EUCMH, the widget layout and functions were updated by WordPress in v5.8, you need to set the previews version.
Also I check your website and now seems to be ok -> https://i.imgur.com/4k4DEb8.jpg if there are still some problems, please let us know!
Thank you!

Hi,
Thank you, I added this on our list of suggestions with all details for you.
Thank you for your time and suggestion!

Hi,
I just made a test, those are my configurations https://i.imgur.com/B1jIBPh.png -> https://i.imgur.com/B1jIBPh.png and for me is working without problems -> https://i.imgur.com/5iSY6Az.png
We you want, we can check the problems that you report, if you can set the website on staging or subdomain to can investigate without affecting your website will be better.
For this please contact as at contact@tagdiv.com, inlcude the link of this topic and provide wp-admin and cPanel for the staging/subdomain.
Thank you!

Hi petitefilms,
I see that you updated the WordPress to 5.8, also I see that you currently have Newspaper v11. Indeed we made an update to Newspaper v11.1 to fix some problems between Newspaper and WordPress v5.8. Also we want to make soon a new update with other fixes.
Also I check again with my phone and the Mailpoet widget is display for me https://i.imgur.com/jVzjqJr.png
About the problems that you have, if you want we can take a look at them, for this please make a full backup for your website and database, after that contact as at contact@tagdiv.com and provide wp-admin access, include the link of this conversation and provide as many details as you can about the problems.
Thank you!

Hi celhil, unfortunately, there is no option/filter for this, you can only choose the layout for category siblings.
Thank you!