Hi,

Please send us an email at contact@tagdiv.com and provide admin login, as well as cPanel. We will take a look. Include a link to this topic in the email.

Thanks

Hi,

Unfortunately the caption can not be set on Single Post Bg Featured Image (this image is set as a background image using css not as an image element using html).
You can make the Single Post Featured Image smaller by setting in css tab the width -> https://i.imgur.com/rf0r6ut.png

Hope this will help you!

Hi,

So you are using the header style 12 and you are trying to change the the header color and this is not changes? there can be 2 possibilities:
1. There is set a a class on the body in theme panel that is overwriting the theme panel settings -> https://i.imgur.com/XiIqyUv.png
2. There is a custom header that has a strong css and this can not be overwrite be the settings from theme panel.

As a solution to change this color, you can use custom css, also if you provide a link where I can inspect this header I can provide a better answer.

Thank you!

Hi,

The footer seems to be clean, there is set only the code that is displaying the current content.
Where exactly you see it on GTMetrix ?

Please note that there is other department that is responsive for showcase and the support team has no contact with that department, usually when a website is selected for showcase a member from that department will contact the owner of the website.

Thank you!

Hi,

Please make the update via FTP, the auto update was add after v10.2
How to Update the Newspaper Theme for WordPress -> https://tagdiv.com/update-newspaper-theme/

Thank you!

Hi,

In Google search results will be display only the posts/pages that are in your website, therefore the page or post should be or was in your website, also if you do not provide a link or something we can not investigate this to see if this is a problem from the theme or not.

Thank you for your understanding!

Hi,

I don’t think it is possible or easily possible to force the link to open in the mobile app instead of the browser, if that is what you want. Some topics I found
– https://forums.androidcentral.com/android-apps/593611-how-force-android-open-facebook-links-facebook-app.html
– https://stackoverflow.com/questions/26106447/is-it-possible-to-generate-a-share-on-facebook-link-that-opens-the-native-face
– https://stackoverflow.com/questions/4810803/open-facebook-page-from-android-app

Thank you for your understanding!

Hi,
Please make sure that all the settings are like in our requirements, please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.

Also please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv Composer, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

If there is still a problem, please provide some more details and some screenshots.

Let me know the results!

Hi,

The tooltip will display the title of image set in your media -> https://i.imgur.com/e5pywgC.png chnage the image name and this tooltip will change too.

Thank you!

Hi,

Make sure that you set the featured video as in our guide from here -> https://forum.tagdiv.com/featured-image-or-video/

Let me know if the problem is persisting using that way!

Hi,

Please note that we try to answer to as meany topics we can (support hours (GMT+2) are from Monday to Friday: 8:00 AM – 17:00 PM also we had a day off https://i.imgur.com/rpUAb5G.png), we start from the oldest to newest.
Inded there seems to be a problem with this option, I’ve note it on our fix list, if there are other problems please let us know, for the moment you can use an extra class to hide and display the elements on mobile a desktop.

Thank you!

Hi,

For Warning: getimagesize =>
Please make sure that all the settings are like in our requirements, please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.

Please enable the option in PHP.Ini as you can see here: https://stackoverflow.com/questions/37531149/php-getimagesize-not-working-on-external-links That allow url is 0 on your side. You can ask your host to do this. Also this is the only solution for the moment, I will ask our developers about the allow_url_fopen security risk.

The flex block 2 is look different because in that demo is use a specific class that it make that layout -> https://i.imgur.com/QQLsm9s.png td-medicine-pro-quick with out that class -> https://i.imgur.com/NK31ljo.png

Also for the edge problem, please use this custom css ->
.isEdge .tdb-title-text {
background-color: #172842!important;
}
The code need to be set in theme panel> custom code> custom css.

Thank you for your understanding!

Hi,

I think that this is a plugin conflict between tagDiv Cloud Library and WPBakery, you can use only one of them, you should decide which one you want to use, we recommend to use the tagDiv Cloud Library with tagDiv Composer these are the theme plugins.
Please deactivate the WPBakery and check the results!

Thank you!

Hello !

Follow the steps found in here in order to fix your weather widget: https://forum.tagdiv.com/weather-widget/ also make sure that you do not have a blank space -> https://www.screencast.com/t/vcqxTL8hOb ->
https://www.screencast.com/t/mpJoChIFMXu0

The weather widget has to be configured with an API key, then the location you desire
– https://www.screencast.com/t/NxKGkug9rDlA
This is a guide for it
– https://forum.tagdiv.com/weather-widget/

Thank you

Hi,

Usually the h1 is set on logo, if you are using a cloud header from tagDiv Cloud Library, you can have a different H1 per page/posts, another way is to using the Page Builder + Page Title on page template, this should set your page title as h1 and remove the h1 from logo.
If you want that your title to have the h1 set instead of logo, then please check if you are using a cloud header, if yes, then you can edit it with tagDiv Composer and disable the h1 -> http://prntscr.com/q1ohji from desktop and make sure that you do the same for mobile logo -> https://www.screencast.com/t/xVUjIMUelXA2 -> https://www.screencast.com/t/ABTw6DUnbMjH and the problem will be solved!

Hope this will help you!
Thank you!

Hi,
Please make sure that all the settings are like in our requirements, please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.
Also there was some new implementations in theme plugins, that make the theme faster (this is related on external sources as YouTube), please disable tagDiv plugins, delete them and reinstall the plugins from Newspaper > welcome section (you can install them one by one from Newspaper > plugin).

Thank you!

Hi developer_1000,

As I know this is a message that was displayed only when was insert dis option, make use that you updated correctly the theme and you are on v10.3.4
Also that is just a note will not affect your website, that our developers forgot about it and now is fixed!

Thank you!

Hi Nagarig,

I just checekd this problem on may install and on live demos and this is working normal -> https://demo.tagdiv.com/select_demo/select_demo_newspaper?utm_source=live_preview&utm_medium=click&utm_campaign=demos&utm_content=demos_button#demos
In most cases this is a plugin conflict, you’ll need to find out what plugin is providing this problem, please deactivate ALL plugins except tagDiv Composer, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

Thank you for your understating!

Hi,

I think that the problem is that you do not edit the right header.php file, please try the file on this path -> wp-content/plugins/td-standard-pack/Newspaper/header.php
Also it will be recommended to set the file in a child theme, in this way the changes will not be remove when you’ll update the theme.
-> https://forum.tagdiv.com/the-child-theme-support-tutorial/

Thank you!

Hi,

If you are using a pro demo, the footer is a cloud template, then you’ll need to edit it from a page, for example, you can edit the homepage, click on edit with tagDiv Composer -> https://i.imgur.com/uweNRrc.jpg after that go down to the footer end edit it how you want (now you can customize the the whole web-page from fronted).

Thank you!

Hi,

Please check our documentation for how to fix strange looking images on blocks -> https://forum.tagdiv.com/thumbnails-fix-strange-looking-images-on-blocks/

Thank you!

Hi,

1. Please note that the layout that you indicate is not the one from Newspaper is from Newsmag, it can be achieve only with Newsmag theme, if you want you can check this using tagDiv Composer and edit the Big Grid Flex 2 with tagDiv Composer also you can check a live demo with this element ->https://demo.tagdiv.com/newspaper_sports_pro/

2. This is referring to Big Grid Flex 1 this is the most complex Big Grid Flex https://i.imgur.com/734WEI9.png

3. Only flex grids and flex blocks are adapting to stretch content, the normal blocks, Big Grid and Big Grid slide will not adapt.

Thank you for your understanding!

Hi,

Please note that we try to answer to as meany topics we can (support hours (GMT+2) are from Monday to Friday: 8:00 AM – 17:00 PM also we had a day off https://i.imgur.com/rpUAb5G.png), we start from the oldest to newest.
Please try to set a lower padding for the row that is under the header -> https://www.screencast.com/t/UTwcjT7rr

Thank you!

Hi,

Please check the answer from this similar topic -> https://forum.tagdiv.com/topic/license-9/

Thank you!

Hi,

You can use our guide from here to change the background color -> https://forum.tagdiv.com/background-introduction/
If there is still a problem or this is not what you mean, please provide some more details.

Thank you!