Hi,

If you are using a pro demo, the footer is a cloud template, then you’ll need to edit it from a page, for example, you can edit the homepage, click on edit with tagDiv Composer -> https://i.imgur.com/uweNRrc.jpg after that go down to the footer end edit it how you want (now you can customize the the whole web-page from fronted).
You need to check in theme panel > footer > footer settings -> https://i.imgur.com/z3JQNuU.png there can be three options, you can have set a footer template from tagDiv Cloud Library -> https://i.imgur.com/r5DInHz.png or you can have set a footer page -> https://i.imgur.com/V8gU4MB.png or a standard footer styles -> https://i.imgur.com/rb4GIOm.png
I think that you are using footer style 1, if yes, this is a pre-made footer and it can not be edited -> https://i.imgur.com/a2Cnksj.png therefore you can not edit the elements from it, you can only add more in footer 1,2,3, if you want to edit the footer you can choose an empty footer and set the widgets you want in it -> https://i.imgur.com/dhVshoH.png -> https://i.imgur.com/WnezpeD.png or you can use a footer page.
Footer templates -> https://forum.tagdiv.com/footer-templates/

Hope this will help you!

Hi, I’m glad that you handled the situation!
If you have other questions, just let us know!
Have a nice day!

Hi,

You can use it on any page and cloud templates (on any element place where you can use tagDiv Composer) -> https://i.imgur.com/PKNfdAj.jpg
The Newsletter plugin -> https://forum.tagdiv.com/the-newsletter-plugin/

Thank you!

Hi,

Is look that the mobile performance is improved from last time -> https://i.imgur.com/8vcbCkF.png
The image size 530×360 is specific to retina devices.

Make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv plugins and tested plugins -> https://i.imgur.com/luYdiRS.png, also if you are using child theme, cache plugin or CDN, deactivate them, clear all cache and try again.

Let me know the results!
Thank you!

Hi,

Unfortunately not, there is no option for this, what you can do is to reduce the font size using tagDiv Composer -> https://i.imgur.com/zR54PR6.png

Thank you!

Hi,

Unfortunately the the featured image from that single post template do not have an option for auto play, sorry, this option is only on video embed element and playlist element.

Thank you!

Hi,

Please make sure that you installed all the theme plugins from Welcome section -> https://i.imgur.com/WGB6UN8.png after that activate the theme -> https://tagdiv.com/how-to-activate-the-newspaper-theme/ and install the demos you want -> https://tagdiv.com/newspaper-theme-installing-demos/
If there is still a problem, please provide some more details and some screenshots.

Thank you!

Hi,

The message from tagDiv composer appear when the page is save in another way then using tagDiv Composer.
Also the process to make a new page is correct.
If the above problem persists, please send us an email at contact@tagdiv.com and provide admin login, as well as cPanel. We will take a look. Include a link to this topic in the email.

If there are other problems or questions, let us know!
Thank you!

Hi,

Please make sure that you have the last version of theme, Newspaper v10.3.2
Please make sure that all the settings are like in our requirements, please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.

Make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv plugins, also if you are using child theme, cache plugin or CDN, deactivate them, clear all cache and try again.

Let me know the results!
Thank you!

Hi,

We didn’t test it with our theme, is possible to work, but in the same time is possible to not. You need to try it yourself and check the results, also we can not provide support for untested plugins.

Thank you for your understanding!

Hi,

Please send us an email at contact@tagdiv.com and provide admin login and cPanel.

Thank you!

Hi,

If there is no plugin conflict, please provide me a link where I can inspect this problem.

Thank you!

Hi,

yes, these changes will not work for you, you care not using cloud template, you are using standard templates.
For this you need to make the changes in this file -> wp-content/plugins/td-standard-pack/Newspaper/comments.php -> https://i.imgur.com/g60NFK1.png -> https://i.imgur.com/GSPYeOy.png
But if you only want to change this field placeholder, you can do it from theme panel> translate https://i.imgur.com/7AlxcCw.png -> https://i.imgur.com/RRAubS7.png -> https://i.imgur.com/qSR9zUE.png in this way you do not need to make any change in the me files.

Hope this will help you!

Hi,

From what I know, our developers made some improvements for this problem in the last two updates.
Please provide some more details about the problems you are facing now.

Thank you!

Hi,

Please make sure that all the settings are like in our requirements, please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.

Make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv plugins, also if you are using child theme, cache plugin or CDN, deactivate them, clear all cache and try again.

Let me know the results!
Thank you!

Hi,

Please make sure that all the settings are like in our requirements, please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.

Make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv plugins, also if you are using child theme, cache plugin or CDN, deactivate them, clear all cache and try again.

Let me know the results!
Thank you!

Hi,

Unfortunately this can not be done, only with ?amp the mobile theme plugin and amp plugin will work correctly.

Thank you for your understanding!

If you have other questions, let us know!
Have a nice day!

Hi,

If you use a standard footer style then the background image can be change from here -> https://i.imgur.com/kWcNZy3.png if you are using a footer page you can edit it with tagDiv Composer -> https://i.imgur.com/VTtx7FZ.pngn select the row from the page and change the image from css tab -> https://i.imgur.com/2UmnM60.png and if you are using a cloud footer -> https://i.imgur.com/aE7XeJv.png you can edit the homepage -> https://i.imgur.com/7YApIa2.jpg with tagDiv Composer and edit the footer as for footer page -> https://i.imgur.com/2UmnM60.png
If you want you can check our documentation for footer template from here -> https://forum.tagdiv.com/footer-templates/

Thank you!

Hi,

Unfortunately there is no option of this, you can achieve it only if you make changes in theme files, you can try on this file path -> wp-content/plugins/td-standard-pack/Newspaper/comments.php -> https://i.imgur.com/AwxTMy2.png

Thank you!

If you have other questions/problems, let us know!
Have a nice day!

Hi,

If you are using the mobile theme plugin, you’ll gain a better speed then responsive version of theme, but in order to achieve that speed you’ll need to create a new content for pages because in the most of cases those were made with builders ( tagDiv Composer, WPBakery ) and you need to use only the mobile editor ( you need to set the content for pages in mobile editor and this content will be display on mobile theme)
-> https://i.imgur.com/9d0UWLT.png

Also you can show the responsive version on mobile theme -> https://i.imgur.com/m0bVB5T.png you can check more details about mobile theme in our documentation -> https://forum.tagdiv.com/the-mobile-theme/ or if you want to have the responsive version only, you can use the amp option from mobile theme -> https://i.imgur.com/oofST3D.png (to use the mobile theme template on amp) or you can disable the plugin.
When the mobile version or amp is displaying on desktop is a cache problem, we recommend to use WP Super Cache with the settings from our guide -> https://forum.tagdiv.com/cache-plugin-install-and-configure/ also if you are using other cache plugins please deactivate theme and make a test, also this will solve the problem with latest post on mobile device.

Let me know the results!
Thank you!

Hi,

If you are using the mobile theme plugin, then you need to set the mobile menu in Theme panel> Mobile menu > Header -> https://i.imgur.com/jy4O54u.png

Thank you!

Hi,

Please make sure that all the settings are like in our requirements, please follow the guide carefully
– https://forum.tagdiv.com/newsmag-requirements-for-newsmag/
and please increase all requirements that are lower, and follow all steps.

Make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv plugins, also if you are using child theme, cache plugin or CDN, deactivate them, clear all cache and try again.

Let me know the results!
Thank you!

Hi,

There is a difference between tagDiv Composer from Newsmag and the one from Newspaper, first the one from Newsmag can be use only on pages, the one from Newspaper can be use on cloud templates too, also the one From Newsmag is more simple and you can do less things (is has less elements).

Our custom page builder called the tagDiv Composer is a custom-made drag and drop builder, required for creating pages when using our theme.

Thank you!