Hi,

This problem appears when you install the theme on a site that already has content. The theme comes with it’s own thumbnails to minimize the page size and increase the page loading speed. To fix the problem, you need to regenerate the thumbs -> https://forum.tagdiv.com/thumbnails-fix-strange-looking-images-on-blocks/
If the problem persists, make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv plugins, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

The tagDiv Cloud Library plugin is only in Newspaper theme, Newsmag them do no have this plugin.

Thank you!

Hi,

Please make sure that you are using the last version of Newsmag theme v4.9.4
Please make sure that all the settings are like in our requirements, please follow the guide carefully
– https://forum.tagdiv.com/newsmag-requirements-for-newsmag/
and please increase all requirements that are lower, and follow all steps.

Let me know the results!
Thank you!

Hi,

The logo is displaying normal, the problem is that you set a cut image as logo -> https://i.imgur.com/PfAAmj2.png, please make sure that the logo is set in full size https://i.imgur.com/Z08T2D8.png -> https://i.imgur.com/KNDBNuO.png this will fix the problem.

Thanks.

Hi,

Unfortunately there is no option to display the top menu on mobile devices, but if you do not use the mobile theme plugin then you can use a custom css to display it (if you want I can help you with this, just provide me a link to your website), but if you use the mobile theme plugin, then you can not display it.

Thank you!

Hi,

Using our theme we recommend to use tagDiv Composer -> https://forum.tagdiv.com/tagdiv-composer-tutorial-2/ but you can use other editors too, but please do not use more then one builder/editor on a page.

Thank you!

Hi,

I’ll add it on our list of suggestions and our developers will do there best.

Have a nice day!

Hi,

Please send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thanks

Hi,

If you are using a cloud template, then the file that need to be edited is on this path -> wp-content/plugins/td-cloud-library/state/single/tdb_state_single.php -> https://i.imgur.com/bUSClzp.png
If this is not working, please provide me a link to your webiste.

Hope this will help you!

Hi,

Make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv plugins, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

Let me know the results!
Thank you!

Hi,

Please make sure that the Google fonts is enable in theme panel -> https://i.imgur.com/kQUx2JG.png after that the fonts should apply.

Thank you!

Hi,

Usually the “Invalid reply from server endpoint error” is caused by insufficient WP_Memory_limit, if you’ll set it to 256M, it should work -> https://i.imgur.com/Hjpd1Qk.png
Please make sure that all the settings are like in our requirements, please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.
Also make sure that you are using https not http.

If there is still a problem, you can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel. We will take a look. Include a link to this topic in the email.

Let me know the results!
Thank you!

Hi,

Please update the theme to last version, in Newspaper v10.3.2 this problem will be solved.
How to Update the Newspaper Theme for WordPress -> https://tagdiv.com/update-newspaper-theme/

Thank you!

Hi,

For the problem with the author links, maybe the author archives are disabled in the Yoast plugin, if they are author links will be redirected to the homepage. Check if that is the case – http://prntscr.com/mbwwuk

Let me know the results!
Thank you!

Hi,

The code need to be set in theme panel> analytics/js codes -<> https://i.imgur.com/RPaZHKF.png

Thank you!

Hi,

The theme need to create thumbs for each thumb enable in theme panel -> https://forum.tagdiv.com/theme-thumbs/ if the images that you are uploading in media library are to small the theme can not create these thumbs, therefore you need to use a plugin to regenerate the images to the size that your theme needs -> https://forum.tagdiv.com/thumbnails-fix-strange-looking-images-on-blocks/
If the problem persist please provide me a link to your website and some example.
Please enable only the thumbs dimension you use.

Hope this will help you!
Thank you!

Hi,

If you use a standard header you need to check these places -> https://i.imgur.com/qFrrltE.png -> https://i.imgur.com/GzAOVdR.png
If is a cloud then you need to remove it with tagDiv Composer -> https://i.imgur.com/NKvHwvw.png

Thank you!

Hi,

1. Please make sure that all the settings are like in our requirements, please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.

2. You need to add the shortcode of that plugin in a text element -> https://i.imgur.com/psfzjh6.png or using tagDiv Composer in a column text or text with title like this -> https://i.imgur.com/uvZ6rFM.png -> https://i.imgur.com/iI7cKGE.png

3. This tdb_action=tdb_ajax is related to the infinite loading functionality, the ?tdb_action=tdb_ajax can be found in wp-content/plugins/td-cloud-library/includes/tdb_ajax.php

4. The icon that you click is in a link and the link have set the href “#”, when the icon is click/touch the action is generate and is set in url # -> https://www.w3schools.com/tags/att_href.asp

5. If you are using a pro demo, the footer is a cloud template, then you’ll need to edit it from a page, for example, you can edit the homepage, click on edit with tagDiv Composer -> https://i.imgur.com/uweNRrc.jpg after that go down to the footer end edit it how you want (now you can customize the the whole web-page from fronted).
You need to check in theme panel > footer > footer settings -> https://i.imgur.com/z3JQNuU.png there can be three options, you can have set a footer template from tagDiv Cloud Library -> https://i.imgur.com/r5DInHz.png or you can have set a footer page -> https://i.imgur.com/V8gU4MB.png or a standard footer styles -> https://i.imgur.com/rb4GIOm.png
I think that you are using footer style 1, if yes, this is a premade footer and it can not be edited -> https://i.imgur.com/a2Cnksj.png therefore you can not edit the elemnts from it, you can only add more in footer 1,2,3, if you want to edit the footer you can choose an empty footer and set the widgets you want in it -> https://i.imgur.com/dhVshoH.png -> https://i.imgur.com/WnezpeD.png or you can use a footer page.

6. If the header appear like this -> https://i.imgur.com/OBC4Z2P.png thene you use a cloud template, you need to edit it with tagDiv Composer like this -> https://i.imgur.com/u36fXKq.png
If you use a standard header -> https://i.imgur.com/B9H7fGR.png

Thank you!

Hi,

You can import any cloud header you want from tagDiv Cloud Library, edit it with tagDiv Composer and add the elements you want.
Also you can use the website manager for cloud header and footer -> https://i.imgur.com/OQ3zMSU.png
The ad can be added using the ad box element from tagDiv Composer and set it where you want -> https://i.imgur.com/rlpkm0H.png

Also you can try to optimize your websites -> if you follow the steps which are presented in this tutorial here -> https://tagdiv.com/how-to-increase-page-loading-speed/ you’ll be able to increase the speed of your website.
Also you can check this similar topic for more solutions: -> https://forum.tagdiv.com/topic/optimize-script-to-improve-site-speed/ -> https://www.infophilic.com/get-almost-100-pagespeed-newspaper-theme/
– https://forum.tagdiv.com/topic/a-few-tips-for-newspaper-x-speed-high-cpu-usage-issues/

Thank you!

Hi, We are glad that you figured it out!
If you have other questions, let us know!
Have a nice day!

Hi,

Please make sure that all the settings are like in our requirements, please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.

Make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv plugins, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

Let me know the results!
Thank you!

Hi,

Please make sure that all the settings are like in our requirements, please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.

Make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv plugins, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again

When tagDiv Composer is not working -> https://forum.tagdiv.com/newsmag-requirements-for-newsmag/
If there is still a problem, please provide me a link to your website and some more details and screenshots.

Let me know the results!
Thank you!

Hi,

Make sure that your user is an administrator -> https://i.imgur.com/ekChDsj.png
Make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv plugins, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
If there is still a problem, you can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel. We will take a look. Include a link to this topic in the email.

Let me know the results
Thank you!

Hi,

Please clear all cache and if there is still a problem, you can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thank you!

Hi,

To achieve the Lowercase you need to edit the page with tagDiv Composer like this -> https://i.imgur.com/SV6T5Ha.png click on logo (text) and check the style tab -> https://i.imgur.com/lqa9DFl.png -> https://i.imgur.com/ejIFdD0.png

Hope this will help you!

Hi,

Is possible that tagDiv Cloud Library to not be compatible with Paid Membership Pro plugin, also this plugin was not been tested with our theme, therefore we can not provide support for it, sorry!
This is our list with tested plugins with our theme -> https://www.screencast.com/t/cmPkh9jba4sZ

Thank you for your understanding!