Hi,

Maybe that YouTube video doesn’t have a thumbnail for the theme to download. Check with a different video and see if a thumbnail is set.

Or it could be related to the PHP version, if you use an older version please try to change it to version 7 or 7.1 for example. Then check with the same videos to see if anything changes.

Thanks

Hi,

There was an issue like you are describing in previous versions, we provided a fix for it
– https://forum.tagdiv.com/topic/shortcode-in-text-element-convertered-to-html/

The theme update 9.2 contains this fix however – https://www.screencast.com/t/ASQS5huihd7E
So for theme versions starting from that version there should be no such problem anymore.

Changelog for each version can be seen at the bottom of this page
– https://themeforest.net/item/newspaper/5489609

Thanks

Hi,

Glad it worked. Those should be seen at the bottom of the post edit screen if enabled in the screen options. I made some screenshots
– https://www.screencast.com/t/aqYqtqQ3
– https://www.screencast.com/t/FKpeXWbdoOB
– https://www.screencast.com/t/Eu4GnrPo89E

Hi,

I don’t quite understand what is this window slider you are referring to. Are you using a plugin? maybe there is a setting in the plugin for it.
Or maybe it is not designed to be responsive or doesn’t work properly on mobile devices.

Thanks

Hi,

From what I can see 503 errors are usually server errors, could have been something that happened temporary
– https://www.lifewire.com/503-service-unavailable-explained-2622940
You could mark it as solved and monitor the situation further.

Hi,

It could be done with some CSS, something like this should do it
– https://www.screencast.com/t/YPrw0KUpE3
The values in the code are half of the default values, you can tweak them more if necessary

.td-header-style-10 .td-logo-wrap-full .td-logo,
.td-header-style-10 .td-logo-wrap-full {
line-height: 65px;
}
.td-header-style-10 .td-logo-wrap-full {
min-height: 65px;
}

Thanks

This is already in work I believe, it should be available in the next theme update.

Hi,

Quite unusual, there is a condition in the AMP plugin preventing this from happening
– https://www.screencast.com/t/kdNqCoxN9ln
Only by removing this condition would this issue occur. So there would be no relation between attachment pages and AMP, the amphtml link should never appear in attachment pages. I made tests on my end and this is not happening.

Thanks

Hi,

It seems to function correctly at the moment. Maybe the server is having problems if there are crashes. Or there could be problems with the database.

The theme requirements would be these, should be no problems if these are fulfilled
– https://forum.tagdiv.com/requirements-for-newspaper/
You could check some similar topics as well
– https://forum.tagdiv.com/topic/heavy-mysql-load/
– https://codex.wordpress.org/High_Traffic_Tips_For_WordPress

Thanks

Hi,

There should be no such space, the header logo should be from top bar to main menu, no extra space above or below the image. Just like this theme demo which uses header style 10
– https://demo.tagdiv.com/newspaper_cars/

Maybe check with the browser inspector, right click the respective spaces and click inspect. Could be some indication where that padding or margin space comes from.

To the left and right it would depend on the size of the image, the image will be displayed as it is. So a small image on a large display for example, will not be stretched to be full width.

Thanks

I also don’t have much experience with custom fields, but I think I managed to do it, at least point you in the right direction.

First I have set the field – https://www.advancedcustomfields.com/resources/image/
– https://www.screencast.com/t/lHd6LfgWh6g
Code in module as mentioned in their documentation but with an additional parameter
– https://www.screencast.com/t/FAhz70Wg8BYr
Code here – https://forum.tagdiv.com/topic/custom-fields-howto-any-help/

I upload image in the post edit page – https://www.screencast.com/t/t0tZMRlLIj
Image appears like so – http://prntscr.com/lxtsrs

This is a quick test to see if the image is displayed, you can tweak it as you want for a more proper result. Hope it is helpful.

Hi,

I have inspected the website, seems the block titles are there but invisible
– http://prntscr.com/lxtcnx
This could happen if there is a white color set here – http://prntscr.com/lxtcxj
Try to clear the white color or set a different color and check again, if that is the case.

Regarding the slider, note that the whole website will be boxed if there is a background color set in the theme panel
– http://prntscr.com/lxtdlq
– https://forum.tagdiv.com/background-introduction/
So the slider will be boxed as well. Remove the white background color and it will be full width.

Please let us know if you have more questions.
Thanks

The code I provided above will hide the sticky menu for devices above the specified width, so it will be visible only on phones for example.

The code you mention will work for widths below 1141px. It will be visible in other cases.
Visible – http://prntscr.com/lxt5t7
Removed – http://prntscr.com/lxt60n

Hi,

@Ginfox Seems there is a problem with the top mobile grid. Do you use the featured category created by the theme, and are there posts in it?
– https://forum.tagdiv.com/featured-posts-2/

If there is no Featured category the grid should not be displayed, but it seems to appear. I have added this on our list and it will be investigated. Sorry for the inconvenience.

In the meantime you could create the Featured category like this
– https://www.screencast.com/t/ybnCHo8yvt0N
Add the post you want in it so they will appear in the mobile grid.

Thanks

Hi,

Sorry for the delayed response, seems the topic was unintentionally overlooked for some reason.

1. There is currently an issue when selecting the latest articles template for pages.
While the latest articles template is applied after being selected and the page published/updated, the settings for it are not displaying.

We are working on a fix for this issue however, it will be provided as soon as possible.

2. Between actual modules displaying posts is not possible by a theme setting. With cloud templates you can place ad boxes around the post loop (above it, next to it, below it)
– https://forum.tagdiv.com/tagdiv-cloud-library-plugin/
– http://prntscr.com/lxs30w
Here you can preview and also edit the cloud category templates
– https://affiliate.tagdiv.com/#/load/Category
Each can be imported (and modified if needed), there is also a blank template in which you can design your own templates.

3. The best way to place and ad below the pagination is to use the post loop elements instead of the latest articles section for the template. It is basically the same thing, but the loop can be positioned wherever in the page content, with other content around it
– https://www.screencast.com/t/5tM3cT3Phg99

4. There was a problem with the theme lazyload in the previous version, it is now fixed however. If you have not already, please update the theme, then clear all caching including browser cache. The problem should be fixed.

5. Usually this kind of issue is caused by caching plugin. I have seen before plugins like total cache creating the problem. We tested the mobile theme with WP Super Cache and it works as intended. But some other caching plugins or settings from them can cause the mobile theme plugin to load for desktop users or various other issues.

Please let us know if you have more questions.
Thanks

The default shop page cannot be edited with the composer and stretched, as I mentioned above. That will be possible only if you build a page with the composer, display products in it, stretch the rows etc.

I could give you some CSS and force the width like this – http://prntscr.com/lxhvfr
Note that it will also affect product category pages.

Enter it in Advanced CSS in the desktop field – http://prntscr.com/lxhwh4

.woocommerce-page.archive
.td-main-content-wrap .td-container {
width: 100%;
max-width: 80%;
}

Hi,

There is a setting to hide categories if this is what you want. Each category has it in the theme panel per category settings
– https://www.screencast.com/t/dcwvdkOp
It will be hidden in all post pages once the option is enabled.

Thanks

Maybe the ACF code you use is not correct. Check through their documentation, verify it and experiment more
– https://www.advancedcustomfields.com/resources/code-examples/
– https://www.advancedcustomfields.com/resources/displaying-custom-field-values-in-your-theme/
– https://www.advancedcustomfields.com/resources/get_field/
– https://www.advancedcustomfields.com/resources/the_field/

Hi,

The default woocommerce page cannot be edited with the composer, it will occupy the full theme width of 1068px. If there were only two products per row they will be larger.

You could also design a page with the composer and woocommerce shortcodes
– https://forum.tagdiv.com/topic/how-to-display-products/
– https://docs.woocommerce.com/document/woocommerce-shortcodes/
With the tagDiv composer row can be stretched – http://prntscr.com/lxfszn
Then set that page as shop page in woocommerce settings.

Also the thumbnail width can be set higher than the default 300 for more quality results (Appearance->Customize)
– http://prntscr.com/lxgjmf

Thanks

Seems to work when I test the ID – http://prntscr.com/lxfdis

Try as a test to change the ID, use cocacola for example. If this provides a result, set your ID again.

In case there is still a problem, please send us an email at contact@tagdiv.com and provide admin login so we can take a look. Include a link to this topic in the email.

Hi,

If you mean the layout inside the mega-menu, there are no options to change it.

The mega-menu (with or without sub-categories) will always look like this
– https://forum.tagdiv.com/mega-menu/
List of sub-categories on the left, posts displayed on the right. Or just the posts in case of a mega-menu without sub-categories.

Maybe with the new header builder it would be possible, he haven’t begun making tests with it, it is still in development at the moment. So I can’t say currently what the features will be.

I am sorry if I still misunderstand, please correct me if that is the case.

Thanks

It is allowed when used with media queries as far as I know
– https://support.google.com/adsense/answer/1354736?hl=en

That is how the theme will set it – https://www.screencast.com/t/W5gUXPjbUm
I believe this would not be in violation of Adsense rules.

Other than what I suggested I can’t think of another way of doing it. maybe make some tests with the plugin I mentioned as well.

Hi,

Please mention this in the email to my colleague (if you haven’t already), so he can check again. Continue the investigation there.

Those errors mention exhausted memory, we actually recommend a value of 256M which would be enough for most websites. However having multiple plugins active besides the theme and theme plugins could exhaust this as well.

Try to deactivate all other plugins except theme plugins and check if the problem is solved. There would be no other way around this, having a proper memory allocation is necessary.

The theme has a selection of fonts in the theme panel, if none of those are suited for the task, the only way is to upload the fonts you want as mentioned in the guide, and use them.

It all depends on the fonts you use. If you have previously used a font that supports both English and Chinese use the same one again. Download it and upload it in the theme panel.