Hi,

Some footer template contain predefined content, while others are empty
– https://forum.tagdiv.com/footer-templates/
If you want to use only your own content in the footer, you can use one of the blank templates. The footer information can also be changed, in the theme panel
– http://prntscr.com/o0c423

The footer also can display a page instead of a template. Here are some footer pages designed by us, which can be imported with the cloud library plugin
– https://cloud.tagdiv.com/#/load/Footers
– https://forum.tagdiv.com/tagdiv-cloud-library-plugin/

If you have more questions let me know.
Thanks

Hi,

Each cloud header template has a default version and a sticky version, for both desktop and mobile. So there can be 4 versions or states which can be customized.

To customize the sticky version of a cloud header template, activate it like this
– http://prntscr.com/o0byge – http://prntscr.com/o0bypk
After you activate the sticky version, you can modify the existing elements in it, or add/remove elements.
If you remove all the elements from the sticky version, the header will not be sticky anymore.

Let us know if you have more questions. As a note, please try not to reply more than once (when possible) in the topic, this will delay our response because the topic date will be refreshed. We answer from oldest to newest as soon as possible.

Thanks

Hi,

That option will appear when viewing a static homepage or page, or a cloud template. If it doesn’t appear for the homepage it must mean the website is using the default wordpress blog page which cannot be edited with any page builder
– https://forum.tagdiv.com/homepage-how-to-build-and-set-it/
If a static page built with the composer is set as homepage, the option will show. So if you like a demo you can install it with content, the static homepage will be provided.

If you just want the homepage you can import it from here
– https://cloud.tagdiv.com/#/load/Homepages (not all demo homepages are here at the moment).

Let me know if you have more questions.
Thanks

Hi,

I see you used a footer page built with WPBakery. There is some CSS coming from it that makes it look like that. A quick fix would be to use this code – https://prnt.sc/o0bfb6

.td-footer-page .td-pb-span6 .wpb_text_column {
margin-bottom: 0;
}
.td-footer-page .wpb_text_column p {
line-height: 41px;
}

Or maybe try and design the same page with the composer.

Thanks

Hi,

Does it show if you check with an iPhone the demo header? https://cloud.tagdiv.com/header-template-36/
Or what if you change the image to own of your own, does the image appear then? Please let me know. Try changing it only on mobile – http://prntscr.com/o0b8qb then check with the phone.

Thanks

Hi,

You can customize the sticky version of the header, for both desktop and mobile. It can contain the elements you want. Just activate the sticky mode and remove/modify/add elements in the sticky version of the header – http://prntscr.com/o0aw09

In case you remove all the elements from the sticky mode of a cloud header, there will be no sticky version.

Let me know if you have more questions.
Thanks

Hi,

It isn’t difficult, depends on what you want to from the above. One way is to use widgets per language. WPML will add an option to them where you can set this.

So for example begin with a empty footer template. In the footer columns add the widgets you want for one language – http://prntscr.com/o0aqay then add others for a different language – http://prntscr.com/o0aqv2
In my example They will appear depending on the language, the first one will appear when the language is English, and the second one when the language is French
– http://prntscr.com/o0asxf – http://prntscr.com/o0atcz

If you have more questions let me know.

Hi,

Could be that the plugin is causing the problem, does the same happen if you temporarily deactivate it? I do remember similar topics with users that mentioned the same thing, that there are conflicts between the theme and that plugin. While others use it with no problem.
We haven’t (up to this point) made tests with it unfortunately, maybe we will in the future if time permits. So I can’t say what exactly is causing the problems. If possible try to test some other calendar plugins, free plugins if possible.

We will try o improve the documentation and add more tutorials in the documentation
here – https://tagdiv.com/category/documentation/
Also we try to reply in all topics in the forum or email as soon as possible, within the support hours.

Thanks

Hi,

As far as I know there is no limit, you can add as many video IDs as needed. You can also embed a ready made YouTube playlist in a column text for example
– https://forum.tagdiv.com/topic/youtube-playlist-instead-of-each-video-individually/

If you have more questions let me know.
Thanks

Hi,

When the mobile theme plugin is enabled, you will have to create 2 versions for each page. One for desktop with the composer or in any way possible, and one for mobile with the simple mobile editor (can’t be built with the composer)
– https://tagdiv.com/mobile-theme-automatic-optimization-for-mobile-newspaper-theme/
So in this case edit the contact page and enter the text in the mobile editor, should be at the bottom of the edit page screen – http://prntscr.com/o0abx0

Please let us know if you have more questions.
Thanks

Hi,

What theme version was the website using before you updated? I would suggest as a first step to reinstall the theme by FTP – https://tagdiv.com/update-newspaper-theme/
Remove the current theme and upload it again. There were changes in the theme file structure, it is better to update by FTP in this case.

Also if you use an older PHP version, try to update to version 7, 7.1 or 7.2 for example. Check the wp-memory as well, set it to 256M if possible – https://tagdiv.com/newspaper-theme-requirements/

If you already tried these suggestions, we could take a look. Send us an email at contact@tagdiv.com and provide admin login, also FTP or cPanel. Include a link to this topic in the email.

Thanks

All the posts from the website which I tested with their own tool result in valid AMP
– https://search.google.com/test/amp?id=59WwcVbgolSHn4SXIOruWw
If there was a problem the tester would have most likely detect it.

The AMP version works and looks properly – https://www.thewrestlepost.com/featured/1802/r-truth-wins-24-7-championship-on-airplane/?amp
Loads perfectly fine for me – http://prntscr.com/o0a322

Hi,

I believe it is happening because of WPBakery. Some CSS it loads overrides the CSS from the theme, it affect mainly the columns. From what I can see only the post pages and category pages are affected. In pages it looks fine. I could give you a quick fix that you could try, if deactivating WPBakery is not an option

.td-footer-page .vc_column_container.td-pb-span4 {
width: 33.33333333%;
}
.td-footer-page .vc_column_container.td-pb-span6 {
width: 50%;
}
.td-footer-page .vc_row {
margin-left: -24px;
margin-right: -24px;
}

It will make the footer look as it should – http://prntscr.com/o0a0cz

Thanks

Hi,

The loop single files are now in the composer plugin (after the recent updates)
– http://prntscr.com/nyc5sq
Before update 9.7 the single files were in the theme, which made it possible to modify them in a child theme. But now they are in the composer plugin, so that will not work anymore.
What exactly would you like to modify, and to what result? maybe there is a different way of doing it. Let me know.

Thanks

Hi,

If you mean a drop-down menu, this won’t display thumbnails – http://prntscr.com/o09kw9
Only mega-menus display thumbnails – https://forum.tagdiv.com/mega-menu/
The Gadgets menu item from the demo is a mega-menu without sub-categories.

The thumbnails will be created from the images you set as featured for the posts
– https://forum.tagdiv.com/theme-thumbs/
If you have installed the theme and you have existing posts, please regenerate the thumbnails – https://forum.tagdiv.com/existing-content/

If there is a problem or you have more questions, let us know.

Thanks

Hi,

Some footer templates have predefined content, this content can’t be edited
– https://forum.tagdiv.com/footer-templates/
– https://forum.tagdiv.com/topic/how-to-modify-the-elements-of-a-footer-template/

1. The editor picks is a block sorted by featured, so if there are no posts in the featured category, it will be empty – https://forum.tagdiv.com/featured-posts-2/

2. Seems to work fine – http://prntscr.com/nzxzub Maybe try to clear the cache, and force refresh the page where you are checking in (Ctrl+Shift+R).

3. Works on my end – http://prntscr.com/nzy11t As long as the theme panel saves the setting it should appear in the website.

As a note, if the WPML plugin is active, the theme panel translations will not work
– https://forum.tagdiv.com/using-theme-translations-together-wpml/
Some helpful topics here – https://forum.tagdiv.com/topic/wpml-footer-and-block-translations/
– https://forum.tagdiv.com/topic/footer-translate/
You can set widgets to display by language, instead of translating them. You can even set footer pages that will switch when the language is changed
– https://forum.tagdiv.com/topic/translation-of-footer-pager-does-not-work/

Thanks

Hi,

The modules don’t show a view count, only a comment count – http://prntscr.com/nzxsd6 The view count is displayed only in the post page. From what I know there a view count may be added in the future, either for all blocks in the theme panel, or just for flex blocks in the composer.

Only through code modifications will the modules display a view count, but after the 9.7 update it will have to be made directly in the main files, as with a child theme it won’t work anymore – https://forum.tagdiv.com/topic/how-to-show-postviews-instead-og-commentcount-on-frontpage/

Thanks

Hi,

It should work, I made a quick test – http://prntscr.com/nzxqpb If the panel saves the setting, then it should apply. Could be caused by caching, try to clear the cache if you use any. Also force refresh the page where you are checking (Ctrl+Shift+R).

If the problem remains, post a link to the page where I can check it. Let me know.

Thanks

Hi,

I see it there as well, it is below the content for some reason. Did you maybe make modifications to the post template files? Try setting a different post template to see if the same happens. The sidebar container should be part of the same general container with the post content, but from what I can see it is below it.

If you did not modify the files, try setting a different sidebar. Use a simple sidebar with a block in it for example. If the problem remains, we could take a closer look at it.
Send us an email at contact@tagdiv.com and provide admin login. Include a link to this topic in the email.

Thanks

Hi,

Seems to mention that validation failed for all those AMP links. I tested one of the links from the screenshot, it’s valid – http://prntscr.com/nzx6oi – http://prntscr.com/nzx7mm
Maybe you fixed the problem, looks all right at the moment.

Thanks

Hi,

Sometimes if the theme resources like the stylesheet are slow to load the result may be negative. There is a discussion in this topic – https://forum.tagdiv.com/topic/i-have-two-problems-in-mobile-friendly-test/
Now the same link is mobile friendly – http://prntscr.com/nzwyy7
Only some ads seem to be blocked by the robots file – http://prntscr.com/nzwzfp but that shouldn’t be that much of a problem.

Thanks

Hi,

I see there are 2 article schema’s detected – http://prntscr.com/nzwvxd
One is coming from the theme, the other seems to be coming from Yoast
– http://prntscr.com/nzwwm8
Could be related to the schema Yoast uses, which cannot be disabled it seems
– https://github.com/Yoast/wordpress-seo/issues/12752
It could be disabled with a code in the functions file
– https://developer.yoast.com/schema-documentation/api/
You could try to disable it and check again to see if this is really the cause. Should work.

Thanks

So the theme does not function correctly. I have logged in, seems the wp-memory (and some other parameters is quite low) – http://prntscr.com/nzwoap having low wp-memory can cause various problems. While the theme and theme plugins should work with 40M, installing more plugins will exhaust the memory. We recommend 256M if possible.

Please check this requirements guide carefully, it mentions how the memory can be increased – https://tagdiv.com/newspaper-theme-requirements/ if needed you could contact the hosting provider and ask them to do it for you.

Regarding this code you mention, what exactly should it do? You can use any of the available composer elements in pages – http://prntscr.com/nzwrk4 there are text, image, HTML elements etc. Let me know.

As a note, please don’t post admin login in the forum, the topics are public to all forum users. When we require admin login, send the details by email at contact@tagdiv.com. I will remove them from the topic.

Hi,

I can’t see the screenshot unfortunately – http://prntscr.com/nzwgd3
I did check the website, the thumbnails seem to be created properly from what I can see.

There is a difference between the images photon serves and the original theme thumbnail, not that noticeable however.

Jetpack thumb – https://i1.wp.com/newzealandguide.co/wp-content/uploads/2019/06/abel-tasman-national-park.jpg?resize=218%2C150&ssl=1

Original thumb – https://newzealandguide.co/wp-content/uploads/2019/06/abel-tasman-national-park-218×150.jpg

Original image – https://newzealandguide.co/wp-content/uploads/2019/06/abel-tasman-national-park.jpg

Do you maybe use additional image processing or optimization plugins, code or server modules? Maybe test without photon, check how they look then.

Thanks

Hi,

1/2. Some elements won’t be available in the composer if WPBakery is active. The widget sidebar and the HTML element are two of them. This was done because they may not function correctly when both composers are active. Maybe this will change, I can’t say for sure at the moment what will happen.
So as long as WPBakery is active, those elements will be removed from the composer element list can can’t be used.

3. Depends, how was it added in the page initially? try to edit the page and check if it’s still there, shouldn’t have been removed by itself.

Thanks