Hello !

That effect is set by using a class in the theme body -> https://i.imgur.com/eX5F0uI.png
If you do not like that color, you can remove the extra class from flex blocks -> https://i.imgur.com/gfsHWKP.jpg or the class from theme panel -> https://i.imgur.com/Umuw7q0.png after that set your own color effect on flex blocks -> https://i.imgur.com/isPN1A6.png you can check more in our article from here -> https://tagdiv.com/blending-modes-newspaper-theme/

I hope this was helpful !

Thank you !

Hello !

The Mobile theme was specially designed for optimization on mobile devices. Unfortunately on mobile theme you cannot do much changes of design. If you want to have the same design as on desktop mode you can achieve that by simply disabling the mobile theme.

You will have to recreate your pages into the Mobile editor or completely disable the mobile theme. The mobile editor will not render shortcodes !

Also you can disable mobile theme on certain pages or posts by following this setting:

Please take a look here: https://forum.tagdiv.com/the-mobile-theme/

Mobile theme plugin can be disabled from Newspaper Plugins as you can see here: https://www.screencast.com/t/LnkZCEVC

You are now able to create mobile viewport templates as you can see in our guide here: https://tagdiv.com/newspaper-10-3-7-update-brings-customizable-and-fast-mobile-pages/

! Atention ! If you are using mobile templates you will have to remove the mobile theme plugin and also at the moment AMP is not working with mobile templates.

Please note that at the moment the Support team is not 24/7 available. We answer the topics from Latest to Newest Monday – Friday from 08:00AM to 05:00PM GMT+2

Thank you !

Hello !

This is an unusual issue. Please contact us via email at contact@tagdiv.com and provide the following:

– admin url and credentials
– A link to this topic in order to identify you

Our team will take a look !

Please note that at the moment the support is a bit crowded so an answer is expected between 24-48hrs.

Thank you !

Hello !

For the header it might have been an issue when installing. But it is good that is now fixed. You can edit your footer by accessing the website manager and scrolling to the bottom of your page ( it can be any page where that footer is set ): https://www.screencast.com/t/u9nHxfjshIVu

That is just a new option which allows you to create a cloud library template for your mobile viewport. You don’t have to use it if you do not want.

Thank you !

Hello !

If you create 1 post template you can set it globally, so any change you do to it it will render site-wide. Take a look at our guides here: https://www.youtube.com/watch?v=biTpVVlr8j8&t=3s ; https://www.youtube.com/watch?v=I1R3j1QYod0

Thank you !

Hello !

Please show us a screenshot of your post settings. Please make sure that your post type is set to video: https://www.screencast.com/t/YelDAN7M

Thank you !

Hello !

Please try this option recommended by my colleague: https://forum.tagdiv.com/topic/icons-showing-square-boxes/

Let me know the result !

Thank you !

Hello !

This is a general error that has multiple issues. You will have to first start looking for a plugin conflict. please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

Let us know the results.

Thank you !

Hello !

Please provide a link to your website. Also if you are using a cloud library template for the header you can use adbox element as you can see here: https://www.youtube.com/watch?v=fa7GenCHcBU&t=1s

Thank you !

Hello !

If you insert this image in a post you will have to set it from wordpress. If you want to insert it into a page you will have to use a single image element from tagdiv composer.

Thank you !

Hello !

This unfortunately is a wordpress bug and at the moment there is no fix for it: https://wptavern.com/upcoming-api-change-will-break-facebook-and-instagram-oembed-links-across-the-web-beginning-october-24

Thank you !

Hello !

I have replied here: https://forum.tagdiv.com/topic/nothing-shows-on-my-website/

Please note that at the moment the Support team is not 24/7 available. We answer the topics from Latest to Newest Monday – Friday from 08:00AM to 05:00PM GMT+2

Thank you !

Hello !

You will have to completely remove the Newsmag theme and install the Newspaper Theme on a fresh template. Newspaper and Newsmag are not similar themes, so you will have to treat this like a new theme.

Thank you !

Hello !

You can add it using the widget sidebar as you can see here: https://www.screencast.com/t/lLHsOXoACP

Thank you !

Hello !

This is not a common issue. We recommend creating a full backup of your website before updating it.

Let us know the result.

Thank you !

Hello !

At the moment for the mobile viewport you can find the new cloud library templates. https://tagdiv.com/newspaper-10-3-7-update-brings-customizable-and-fast-mobile-pages/

We are working on a documentation as we speak and it should be available soon.

Please take a look here: https://forum.tagdiv.com/topic/mobile-themes-cloud-library-v10-3-7-update/

Thank you !

Hello !

I would start looking for a plugin conflict, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

Let us know the results.

Thank you !

Hello !

This is an unusual issue. Please contact us via email at contact@tagdiv.com and provide the following:

– admin url and credentials
– A link to this topic in order to identify you

Our team will take a look !

Please note that at the moment the support is a bit crowded so an answer is expected between 24-48hrs.

Thank you !

Hello !

I am sorry for the misunderstanding !

The blocks are editable but they will only render posts. You can however create different layouts using rows and columns as you can see here: https://www.screencast.com/t/lBT4cLY7ks in each column you can insert any element available in tagdiv composer.

I hope this was more helpful !

Thank you !

Hello !

We are sorry for the inconvenience !

My colleague will reply to your e-mail and help you resolve this issue.

Thank you !

Hello !

Please contact us via email at contact@tagdiv.com and provide the following:

– admin url and credentials
– A link to this topic in order to identify you

Our team will take a look !

Please note that at the moment the support is a bit crowded so an answer is expected between 24-48hrs.

Thank you !

Hello !

Can you provide a screenshot of your system status tab ? First step would be to make sure that everything is as in our requirements here:https://forum.tagdiv.com/requirements-for-newspaper/

Also if this does not help I would start looking for a plugin conflict, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

Let me know the results !

Thank you !

Hello!

As you can see here on our side there is no white line: https://www.screencast.com/t/lPbxRYfKOGmA Also you can edit your footer by accessing the website manager and scrolling to the bottom of your page ( it can be any page where that footer is set ): https://www.screencast.com/t/u9nHxfjshIVu

Thank you !

Hello !

The revolution slider comes in a bundle. You are not forced to use it. This is an optional widget. You can simply remove it without worries.

Thank you !

Hello !

That can be done using css as you can see here: https://www.screencast.com/t/2YivqcdAOjKP Also you can take a look at our example here: https://www.youtube.com/watch?v=fa7GenCHcBU&t=1s

I hope this was helpful !

Thank you !