Hello !

Please make sure that you have accomplished all the system requirements as in our documentation here: https://forum.tagdiv.com/requirements-for-newspaper/

Please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

Please note that at the moment the Support team is not 24/7 available. We answer the topics from Latest to Newest Monday – Friday from 08:00AM to 05:00PM GMT+2

Thank you !

Hello !

Please contact us via email at contact@tagdiv.com and provide the following:

– admin url and credentials
– cPanel url and credentials
– A link to this topic in order to identify you

Our team will take a look !

Thank you !

Hello !

Please make sure that you have accomplished all the system requirements as in our documentation here: https://forum.tagdiv.com/requirements-for-newspaper/

Please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

Thank you !

Hello !

Please contact us via email at contact@tagdiv.com and provide the following:

– admin url and credentials
– cPanel url and credentials
– A link to this topic in order to identify you

Our team will take a look !

Thank you !

Hello !

Please contact us via email at contact@tagdiv.com and provide the following:

– admin url and credentials
– cPanel url and credentials
– A link to this topic in order to identify you

Our team will take a look !

Thank you !

Hello !

I am sorry for misunderstanding !

For the categories to look like that you will have to use templates from the Theme panel as you can see here: https://prnt.sc/udjd41 Unfortunately at the moment that option is not available on the Cloud library templates.

Mobile theme:

Unfortunately that is not possible. As I mentioned above you can “remove” the latest articles and extend the grid options (featured articles) .

Unfortunately in only AMP you can’t do much design changes. Amp works best with Mobile Theme.

I hope this was helpful !

Thank you !

Hello !

We are able to offer you a refund if you make a request here: https://themeforest.net/refund_requests/new

We are sorry for the inconvenience !

Thank you !

Hello !

Please contact us via email at contact@tagdiv.com and provide the following:

– admin url and credentials
– cPanel url and credentials
– A link to this topic in order to identify you

Our team will take a look !

Thank you !

Hello !

I am sorry for the missunderstanding.

If your page only has text and images, then simply copy the content and paste it in the mobile editor. If you have created that page using tagDiv Composer, the content will not be rendered on the mobile editor. Mobile theme uses the mobile editor on pages. And in the mobile editor you can insert only text and images.

I hope this was more helpful !

Thank you !

Hello !

Unfortunately this option is not yet available in Newspaper Theme.

We are sorry for the inconvenience !

Thank you !

Hello !

Unfortunately at the moment there is no bulk option in changing the fonts. Each element has to be done manually.

Thank you !

Hello !

Those that are loading are the fonts used by your website. Unfortunately you cannot hide / delete those.

What exactly do you mean by traffic ?

Thank you !

Hello !

Please contact us via email at contact@tagdiv.com and provide the following:

– admin url and credentials
– cPanel url and credentials
– A link to this topic in order to identify you

Our team will take a look !

Thank you !

Hello !

Indeed but there might be a plugin or a setting in your plugins that may conflict in the new update.Please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

Thank you !

Hello !

Please make sure that you have accomplished all the system requirements as in our documentation here: https://forum.tagdiv.com/requirements-for-newspaper/

Please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

Thank you !

Hello !

Please provide a link to your website in order to take a look.

Thank you !

Hello !

Solving this will require custom work to be done. Please contact our custom work team here and get a quotation: https://tagdiv.com/web-development-services/

Thank you !

Hello !

Unfortunately it seems that your website is using a coming soon mode or something like that and we can’t access it.

Let us know when the website is back online.

Thank you !

Hello !

Please provide a link to your specific page with this issue in order to inspect.

Thank you !

Hello !

Well you are doing it right. Setup the 3 column row layout, I would make it a bit wider from here: https://www.screencast.com/t/8bknMyrK7O and you can set the border for each element as you can see it here: https://www.screencast.com/t/dUlYTl8uS1k

Thank you !

Hello !

Hello !

Please make sure to connect your instagram in Theme panel – Social Sharing as you can see in our guide here: https://forum.tagdiv.com/instagram-widget/

As for the shortcode please make sure you have all the required plugins active.

Thank you !

Hello !

Please note that all the PRO demos and the library templates are fully editable using tagDiv Composer, in order to change the background color / image you will have to edit all the ROWS as you can see here: https://www.screencast.com/t/QlYxvmdoUxea

Thank you !

Hello !

This error happens due to a lot of possible reasons. Check the useful guide from here -> https://www.hostinger.com/tutorials/fix-sorry-you-are-not-allowed-to-access-this-page-wordpress#gref
Theme activation -> https://tagdiv.com/how-to-activate-the-newspaper-theme/
You can manually activate the Newspaper theme from here: https://www.screencast.com/t/EL4k48Lq

If this is still not working go in Newspaper> System status and replace the url from: -> https://i.imgur.com/WlRnszw.png
admin.php?page=td_system_status
in
admin.php?page=td_system_status&reset_registration=1
And try after that to activate the theme.

Let me know the results!

Hello !

Please provide us a screenshot of your header settings: https://www.youtube.com/watch?v=HXQQygkCCJo Also note that even the sticky header is on you have to make sure that the sticy version has content in it.

Thank you !

Hello !

Please follow our guide in order to set up the AMP as you can see here: https://forum.tagdiv.com/tagdiv-amp-plugin-tutorial/

Thank you !