Hello !

Please make sure that you have set the ROW here: https://www.screencast.com/t/JJxWUuYjd01 And also make sure that your header Logo is not to big.

Let us know the results.

Thank you !

Hello !

The Mobile theme was specially designed for optimization on mobile devices. Unfortunately on mobile theme you cannot do much changes of design. If you want to have the same design as on desktop mode you can achieve that by simply disabling the mobile theme.

You will have to recreate your pages into the Mobile editor or completely disable the mobile theme.

Also you can disable mobile theme on certain pages or posts by following this setting:

Please take a look here: https://forum.tagdiv.com/the-mobile-theme/

Mobile theme plugin can be disabled from Newspaper Plugins as you can see here: https://www.screencast.com/t/LnkZCEVC

Thank you !

Hello !

Please make sure that you have accomplished all the system requirements as in our documentation here: https://forum.tagdiv.com/requirements-for-newspaper/

Please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

Thank you !

Hello !

On our side your twitter works out perfectly. We have tested it from multiple platforms but everything seems to be normal.

Thank you !

Hello !

Please provide a link to your website in order to inspect.

Thank you !

Hello !

We have passed your suggestion to our developers but unfortunately at the moment we cannot say for sure when this will be implemented.

Thank you for your understanding !

Hello !

Please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

Thank you !

Hello !

Revolution slider is a plugin that comes in a Bundle with Newspaper Theme.

Please read our documentation for more: https://forum.tagdiv.com/how-to-install-revolution-slider-v5/ ; https://forum.tagdiv.com/import-revolution-sliders-on-demos/

Thank you !

Hello !

For this please follow our tutorial here: https://forum.tagdiv.com/how-to-add-icons-in-menu/

Thank you !

Hello !

Unfortunately your photos are not working. On our side everything works out fine. Please provide photos.

Thank you !

Hello !

Please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

Thank you !

Hello !

Please note that If you have installed your demo with content you will have to remove that content ( Categories, posts ) and create your new content. After you have some content you can set it up in the filters using tagDiv Composer to edit the blocks: https://www.screencast.com/t/ilT6ZR43C

Thank you !

Hello !

Please contact us via email at contact@tagdiv.com and provide the following:

– admin url and credentials
– cPanel url and credentials
– A link to this topic in order to identify you
– Include the API too

Our team will take a look !

PLEASE NOTE THAT DUE TO THE HIGH SUPPORT REQUEST THE RESPONSE MAY GET DELAYED UP TO 48H !

Thank you !

Hello !

Please make sure that your posts are assigned to that category.

Please contact us via email at contact@tagdiv.com and provide the following:

– admin url and credentials
– cPanel url and credentials
– A link to this topic in order to identify you
– Include the API too

Our team will take a look !

PLEASE NOTE THAT DUE TO THE HIGH SUPPORT REQUEST THE RESPONSE MAY GET DELAYED UP TO 48H !

Thank you !

Hello !

Please provide a link to your website in order to inspect.

Thank you !

Hello !

In order to change the Post content you will have to use Gutenberg or Classic editor. TagDiv Composer does edit ONLY post TEMPLATE.

Thank you !

Hello !

You can add images via here: https://www.screencast.com/t/23wEHJL0ioNl

Thank you !

Hello !

We have not tested this option. Please note that we recommend you to create a backup and after that update. Normally that folder should not be affected: https://forum.tagdiv.com/how-to-update-the-theme-2/

Let us know the results.

Thank you !

Hello !

Please follow our documentation in order to learn more about cloudflare implementation: https://forum.tagdiv.com/cloudflare-cdn/

Thank you !

Hello !

Our e-mail is perfectly running. Please try and re-send your e-mail.

Thank you !

Hello !

Please contact us via email at contact@tagdiv.com and provide the following:

– admin url and credentials
– cPanel url and credentials
– A link to this topic in order to identify you
– Include the API too

Our team will take a look !

PLEASE NOTE THAT DUE TO THE HIGH SUPPORT REQUEST THE RESPONSE MAY GET DELAYED UP TO 48H !

Thank you !

Hello !

You can customize the Mobile theme grids from Theme panel as you can see here: https://www.screencast.com/t/BGp6toOb7iNJ

Thank you !

Hello !

Please provide a link to your website so we can inspect.

Thank you !

Hello !

Please follow our tutorial in order to learn how to adjut ROW’s: https://www.youtube.com/watch?v=fa7GenCHcBU

Thank you !

Hello !

Please contact us via email at contact@tagdiv.com and provide the following:

– admin url and credentials
– cPanel url and credentials
– A link to this topic in order to identify you
– Include the API too

Our team will take a look !

PLEASE NOTE THAT DUE TO THE HIGH SUPPORT REQUEST THE RESPONSE MAY GET DELAYED UP TO 48H !

Thank you !