Page 121 – tagDiv support

Calin

tagDiv Staff

The Page is not showing the updated content - reply

#481964

Jul 24, 2023 at 10:27 am

Hi NSN India,
Please do not share your privet credentials here on forum (I will recommend to change them).
I checked the website an now seems to be ok, also, I no longer see to have enabled the wp super cache plugin now, maybe it was some problems related to the settings on the cache plugin. – https://i.imgur.com/ubLQXg4.jpg
Thank you!

Bettina

tagDiv Staff

Mega Menu not display - reply

#481958

Jul 24, 2023 at 10:05 am

Hello @tommyteo !

I’ve checked your website and it seems to work well.
Did you solve the issue? Please clear your cache and check again.

Thank you!

Bettina

tagDiv Staff

Mobile logo not showing - reply

#481948

Jul 24, 2023 at 9:35 am

Hello!

Remove and re-add them. Save the settings and view the results. Make sure you’ve deleted the cache as well.

Thank you!

Bettina

tagDiv Staff

A problem with Sort Order: Latests - reply

#481940

Jul 24, 2023 at 9:20 am

Hello @jonasbrazil !

Maybe it takes some more time, or it could be a cache problem. Please make sure you disable all the cache and delete the cache from your browser as well.

Thank you!

Bettina

tagDiv Staff

Add Custom Field to Single Post Template - reply

#481930

Jul 24, 2023 at 8:50 am

Hello Ken!

I can see that your mobile version is the same as desktop one: https://app.screencast.com/1b0R6SaSOM3t1
So, it could be a plugin conflict or a custom CSS code which interfere there.
First of all, please make a test and deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache and try again.

Let me know the results!

Thank you!

Bettina

tagDiv Staff

Image Ad URL Error - reply

#481926

Jul 24, 2023 at 8:31 am

Hello @secureblitz !

Is the link still working or not? Please disable all the cache and try again.

Thank you!

thewrestlevoice

tagDiv Member

tagDiv Advertising – Toggled Off but not reflecting - reply

#481920

Jul 24, 2023 at 3:43 am

Hi,

I have cleared cache but as you can see the Newspaper AD is still appearing on Post and Category pages. I have provided examples of pages here:

https://thewrestlevoice.com/ple/wwe-announces-when-wrestlemania-40-tickets-go-on-sale/

https://thewrestlevoice.com/moves/guillotine-choke/

https://thewrestlevoice.com/category/news/

Please advise. Thank you.

consumerista

tagDiv Member

how to import default templates from the icloud library - reply

#481880

Jul 21, 2023 at 7:37 pm

Thanks for your reply. I saw no object cache file and confirmed with my host there was one. What worked to get the default template to import again without saved changes was deleting icloud library and the theme, then reinstalling. Then I deleted the default theme, which was still saving my edits from before, and reimported. I still have some other settings that are saved (the mobile plugin saved my header image even after deactivating and deleting the plugin and then the theme, and proceeding to reinstall both). I’m good for now and plan to make a copy of templates before editing.

This reply was modified 3 years by consumerista.

NSN India

tagDiv Member

The Page is not showing the updated content - reply

#481854

Jul 21, 2023 at 4:00 pm

WP Super Cache plugin I’m using.

The total page code is here:
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Anamaria

tagDiv Staff

Background Video Autoplay on RAW - reply

#481845

Jul 21, 2023 at 2:29 pm

Hi,

Did you set a start time here https://i.imgur.com/LQsjKt7.png? Please clear the cache.

Thank you!

Anamaria

tagDiv Staff

The Page is not showing the updated content - reply

#481843

Jul 21, 2023 at 2:23 pm

Hello,

Please let me know what plugin for the cache. You can check if you don;t have an object file -> https://forum.tagdiv.com/general-options-may-interfere-newspaper-theme/ ; please remove it and check after.

Thank you!

Anamaria

tagDiv Staff

how to import default templates from the icloud library - reply

#481794

Jul 21, 2023 at 10:14 am

Hello,

Normally, if you import the template from tagdiv Cloud Library, then the changes that you have made for an older template should not be displayed or applied, please make sure that you don’t have a object cache file -> https://forum.tagdiv.com/general-options-may-interfere-newspaper-theme/

Thank you!

Anamaria

tagDiv Staff

theme can't load properly - reply

#481779

Jul 21, 2023 at 9:04 am

Hi,

Have you checked for a plugin conflict? You will have first to start looking for a plugin conflict. Please deactivate ALL plugins except tagDiv ones, Also, if you are using a child theme or cache plugin, deactivate them, clear all cache, and try again.

Thank you!

Bettina

tagDiv Staff

Newspaper Template not showing featured images - reply

#481768

Jul 21, 2023 at 8:48 am

Hello @tafieb !

If you add the element single post featured image, and set it as in this link: https://forum.tagdiv.com/featured-image-or-video/ , then the image should display well.
Make a test and deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache and try again.

Thank you!

RDDCOM

tagDiv Member

Can't activate the theme - reply

#481745

Jul 20, 2023 at 7:48 pm

Hi Anamaria,

Found the origin of the object file.

I uninstalled before all the cache plugins.

But, EasyWP plugin was installed by default.

I delete all files related to EasyWP and .. it worked.

Best regards

Anamaria

tagDiv Staff

Search box does not produce search related results - reply

#481735

Jul 20, 2023 at 5:01 pm

Hi,

Please provide the link to your website.Have you checked for a plugin conflict? You will have to first start looking for a plugin conflict. please deactivate ALL plugins except tagDiv ones, also if you are using a child theme or cache plugin, deactivate them, clear all cache and try again.

Thank you!

Bettina

tagDiv Staff

TD Composer Response Issue - reply

#481727

Jul 20, 2023 at 4:10 pm

Hello!

We will solve the issue regarding the vulnerability.
However, page loading speed can depend on many factors, and each website is unique from this point of view. Let me explain some of these factors and maybe they give you some starting points for optimizing your website. A good choice for the page speed, it could be the mobile layout which contains less elements because it can improve a bit your page speed.
There is all about the DOM. Which means you need to have less elements into that container or row, as such on that page. I can suggest you only to take care of how many elements you use on that page. You can try to use a cache plugin or a plugin which can minify the page or combine some elements in order to reduce its size.
To increase the page speed you can check these similar topics for more solutions:
– https://www.infophilic.com/get-almost-100-pagespeed-newspaper-theme/
– https://forum.tagdiv.com/topic/score-100100-pagespeed-with-newspaper-wordpress-theme/
– https://developers.google.com/speed/docs/insights/v5/about
– https://www.youtube.com/watch?v=tnkVapqhIHc
– https://www.xtechkr.com/optimize-newspaper-theme/
– Check those guides : https://web.dev/lcp/ – > https://www.sqlpac.com/en/documents/google-pagespeeds-lighthouse-6-new-features-lcp-cls.html -> > https://wp-rocket.me/google-core-web-vitals-wordpress/improve-cumulative-layout-shift
– https://forum.tagdiv.com/topic/to-high-cumulative-layout-shift-in-mobile-theme/
Please check the tutorials from those platforms gt metrix and Google Pagespeed Insights and I’m sure you can increase the page speed.
Please note that page speed is not covered by the support team: https://forum.tagdiv.com/newspaper-theme-support/

Thank you for understanding!

WordDom

tagDiv Member

Mobile Plugin : Error : workers has redirections - reply

#481714

Jul 20, 2023 at 10:53 am

Don’t use CLoudflare, cache cleared more than once.

I made pages with cloud template and i think this is the problem

Bettina

tagDiv Staff

Mobile Plugin : Error : workers has redirections - reply

#481696

Jul 20, 2023 at 8:36 am

Hello!

Try to clear all the cache and also from your browsers.
Also, if you are using Cloudflare, please make sure that is set as in our guide https://forum.tagdiv.com/cloudflare-cdn/, you need to disable the Rocket Loader.

Actually, we have 3 options for mobile versions that you can use:

1. Responsive version: A responsive version of your website looks similar to the desktop version. TagDiv Composer is used to edit the page.Click on the mobile viewport: https://www.screencast.com/t/XDQJedlggSB. There, you can see your mobile version and edit or adjust the elements to look better.

2. Mobile pages: https://tagdiv.com/newspaper-10-3-7-update-brings-customizable-and-fast-mobile-pages

3. Mobile theme plugin: The Mobile Theme is a performance-optimized theme included in the main Newspaper theme that only loads on mobile devices. It comes with its own templates and designs for pages, posts, categories, etc., so your current templates from the desktop theme will get converted to the mobile theme layout. Please see https://forum.tagdiv.com/the-mobile-theme/ and https://forum.tagdiv.com/mobile-theme-introduction/ for more information.

A full explanation is here: https://www.youtube.com/watch?v=SpGkOnJeNZY

If you need to use the mobile version 1 or 2, then you need to disable the Mobile Theme plugin.

Thank you!

Anamaria

tagDiv Staff

tagDiv Advertising – Toggled Off but not reflecting - reply

#481695

Jul 20, 2023 at 8:34 am

Hi,

Please clear the cache.
Also, please provide some screenshots.

Thank you!

Bettina

tagDiv Staff

Header alignment issue - reply

#481670

Jul 19, 2023 at 3:46 pm

Hello!

First of all, please make a test and deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache and try again.

Thank you!

Bettina

tagDiv Staff

Not able to embed video in additional information tab - reply

#481632

Jul 19, 2023 at 9:36 am

Hello!

Then the issue is on your server. Make sure you have no object cache set. You can ask your host provider to check for you.

Thank you!

Bettina

tagDiv Staff

Is there a way to improve core web vitals for Mobile theme plugin? - reply

#481626

Jul 19, 2023 at 8:25 am

Hello!

However, page loading speed can depend on many factors, and each website is unique from this point of view. Let me explain some of these factors and maybe they give you some starting points for optimizing your website. A good choice for the page speed, it could be the mobile layout which contains less elements because it can improve a bit your page speed.
There is all about the DOM. Which means you need to have less elements into that container or row, as such on that page. I can suggest you only to take care of how many elements you use on that page. You can try to use a cache plugin or a plugin which can minify the page or combine some elements in order to reduce its size.
To increase the page speed you can check these similar topics for more solutions:
– https://www.infophilic.com/get-almost-100-pagespeed-newspaper-theme/
– https://forum.tagdiv.com/topic/score-100100-pagespeed-with-newspaper-wordpress-theme/
– https://developers.google.com/speed/docs/insights/v5/about
– https://www.youtube.com/watch?v=tnkVapqhIHc
– https://www.xtechkr.com/optimize-newspaper-theme/
– Check those guides : https://web.dev/lcp/ – > https://www.sqlpac.com/en/documents/google-pagespeeds-lighthouse-6-new-features-lcp-cls.html -> > https://wp-rocket.me/google-core-web-vitals-wordpress/improve-cumulative-layout-shift
– https://forum.tagdiv.com/topic/to-high-cumulative-layout-shift-in-mobile-theme/
Please check the tutorials from those platforms gt metrix and Google Pagespeed Insights and I’m sure you can increase the page speed.
Please note that page speed is not covered by the support team: https://forum.tagdiv.com/newspaper-theme-support/

Actually, we have 3 options for mobile versions that you can use:

1. Responsive version: A responsive version of your website looks similar to the desktop version. TagDiv Composer is used to edit the page.Click on the mobile viewport: https://www.screencast.com/t/XDQJedlggSB. There, you can see your mobile version and edit or adjust the elements to look better.

2. Mobile pages: https://tagdiv.com/newspaper-10-3-7-update-brings-customizable-and-fast-mobile-pages

3. Mobile theme plugin: The Mobile Theme is a performance-optimized theme included in the main Newspaper theme that only loads on mobile devices. It comes with its own templates and designs for pages, posts, categories, etc., so your current templates from the desktop theme will get converted to the mobile theme layout. Please see https://forum.tagdiv.com/the-mobile-theme/ and https://forum.tagdiv.com/mobile-theme-introduction/ for more information.

A full explanation is here: https://www.youtube.com/watch?v=SpGkOnJeNZY

If you need to use the mobile version 1 or 2, then you need to disable the Mobile Theme plugin.

Thank you for understanding!

Bettina

tagDiv Staff

Issue on post with links and photos - reply

#481560

Jul 18, 2023 at 11:50 am

Hello @akisloukas !

I can see that you get a 403 error, that’s why the image is not opening at the first click. It’s possible to be from the firewall or security module which blocks the admin-ajax.php request, which usually displays a 403 or 404 error.
If you don’t use a security plugin, please ask your host about this, maybe you have a security module that blocks this.
If you use a plugin like Wordfence please set it in learning mode.
Also, if you are using Cloudflare, please make sure that is set as in our guide https://forum.tagdiv.com/cloudflare-cdn/, you need to disable the Rocket Loader.
Examine some other potential interfering factors: https://forum.tagdiv.com/general-options-may-interfere-newspaper-theme/
Make a test and deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache and try again.

Let me know the results!

Thank you!

Bettina

tagDiv Staff

twitter featured image - reply

#481537

Jul 18, 2023 at 9:33 am

Hello @hasan-2 !

Check all the steps here: https://prnt.sc/9B6TNq-Eui10 -> https://developer.twitter.com/en/docs/twitter-for-websites/cards/guides/troubleshooting-cards
Make a test and deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache and try again.

Thank you!

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