- NewspaperHow to use the Flex Blocks cache option
- NewspaperCache plugin – install and configure
- NewspaperWP Rocket and Newspaper Theme: Optimization Guide
- NewspaperFlex Block Settings Guide
- NewspaperGeneral Options that May Interfere with the Newspaper Theme
- NewspaperThe Newspaper Mobile Theme: Introduction
- NewspaperAutoptimize Plugin – install and configuration
- NewspaperHow to update a plugin
- NewspaperCloudflare (CDN)
- NewspaperFacebook Share
- NewsmagRequirements for Newsmag
- NewsmagHow to update the theme
- NewsmagtagDiv Social Counter tutorial
- NewsmagTop bar templates
- NewsmagAjax view count
- TutorialsWhat is Ajax preloading?
- NewspaperVideo Playlist
- Newspaper7 Days Post Sorting
- NewspaperAjax View Count
- NewspaperTop bar templates
Hi thoughtful,
Indeed there were a few reports related to the cache and ajax loader. We may have a solution, but for now we can’t say it’s 100% functional because it hasn’t been tested.
If you are willing to make a full backup to the site and contact us by email (contact@tagdiv.com) we will try to implement the fix in the code and to monitor the site together to see if the problem persists or not.
Thank you!
Hello,
I did some tests and everything seems to be fine for me. Please try to leave that file blank instead of 0, and please make a test using only tagDiv plugins to make sure that no plugin interferes with the theme. (if you are using object cache please disable clear it)
Also, if there is still a problem, please provide the link to the page to inspect those 2 blocks.
Hello Anamaria
I have received your previous support email, I have taken the necessary steps according to your previous suggestions but there is no change. I have removed all previous cache plugins and installed the cache recommended for this theme.
The mobile theme doesn’t load correctly, the actual mobile theme wouldn’t load take a look at the screen shots below.
1. Designed Mobile theme : https://prnt.sc/4M1YT5ylV884
2. What actually is being displayed : https://prnt.sc/4QvN1j8Pb0L9
its showing the desktop version of the theme rather than the mobile theme set.
Hi, we have a Flex Block 1 on this test page:
https://rethinking65.com/sponsored-callout/
with the sort order set to Random Post and the Category filter set to Sponsored Content, which has 10 posts assigned to it. The Offset field is blank, and the Limit Post Number is 2. But however often we reload the page, after clearing caches in various browsers, we still see only the same two articles. Hoping there is a simple way to correct this. Thanks!
I want to remove the header ad space from my site.
But it looks like this.
https://prnt.sc/Scj4pvNGisRz
https://prnt.sc/kXKrEverTtSI
Is it from a different place?
I keep clearing the cache, it doesn’t work.
Hi!
When I use WP Super Cache, my PageSpeed Insight results it: mobile: 72, stationary: 98. When I don’t use plugin WP Super Cache, my PageSpeed Insight result it: mobile: 92, stationary: 98.
Do you have a optimal settings to WP Super Cache? Thanks 🙂
To get your website verified you need to put this tag in the html header. Please make sure that it is the first meta tag if possible.<meta name=’ir-site-verification-token’ value=’888885685′ />
In order to get my site verified. I need to add some code in the header.
I have changed header.php file in the Theme file Editor. and saved it. But it not working.
I have tried disabled the plugin “WP Super Cache” . and cleared the cdn. it not working.
Using cloud templates, don’t use the mobile theme plugins so all mobile pages are created per Mobile Templates created with tagDiv composer. Recently I changed themes and updated footer, header, homepage, author and various other pages. The category page was updated with the same theme, each was imported, didn’t not “switch themes” and went to create a mobile template, selected “copy content” saved, edited and for some reason the Category Mobile is the only one that won’t load, it loads the Page Templates Mobile Responsive Page, not the separate mobile page that I created, verified in cloud templates that the Page Template is set and the Mobile Template I created is set. I proceeded to disable all plugins, no change, I deactivate the td cloud library plugins and enabled them, no change. I rename the mobile, deleted the mobile and recreated still no change. I checked the Newspaper themes settings to make sure no category was set, all of them set to inherit. It is like somehow the Category Template is hard-coded to load its own mobile page, not the mobile page that was created from it. The last thing I am thinking of doing is importing the Category Template page again and selected it as the default and testing. Any thoughts on what could be going on? Clear cache and all that jazz.
Here is the mobile theme: https://voiceofdenton.com/tdb_templates/cat-mobile-v2/
This is the Category theme: https://voiceofdenton.com/tdb_templates/category-template-chained-news-pro/
Here is a screenshot of the cloud template settings: https://snipboard.io/iIyNBU.jpg
Appreciate any insight?
I also have this problem – and it seems like clearing the cache or turning it off is the only longterm solution – which slows the site down considerably. Has anyone else been able to find a better longterm solution?
Hi, we have two Flex Block 1s on hour home page. The first is set to offset 0, limit 2. In between is an ad. The second block is identical to the first, except that the offset is set to 2 and the limit to 7. They are both set to the same category and both sorted by -Latest-. This is working correctly when I am editing the block, i.e. the third and fourth articles appear, but when I exit the editor, the second block actually offsets the articles by 4, not two. It skips the third and fourth articles in that category and begins showing the fifth article. I have cleared the caches at our host and in my browsers but the same thing continues to happen. We are using version 11.5.1 of the Newspaper theme. Any thoughts on why this might be happening are welcome.
Hello Chirag Mittal!
If this issue is happening only sometimes, then make sure it is not a caching issue or a plugin conflict, and make sure it won’t unassign somehow from your templates.
All plugins except tagDiv should be deactivated. Also, if you are using a cache plugin, deactivate it, clear all your cache, and try again.
Let me know the results!
Thank you!
Hello Chirag Mittal!
We have 3 options for mobile versions that you can use:
1. Responsive version: A responsive version of your website looks similar to the desktop version. Edit the page with TagDiv Composer. Click on the mobile viewport: https://www.screencast.com/t/XDQJedlggSB; there you can see your mobile version and edit or adjust the elements to look better.
2. Mobile pages: https://tagdiv.com/newspaper-10-3-7-update-brings-customizable-and-speedy-mobile-pages/
3. Mobile theme plugin: The Mobile Theme is a performance-optimized theme included in the main Newspaper theme that only loads on mobile devices. It comes with its own templates and design for pages, posts, categories, etc., so your current templates from the desktop theme will get converted to the mobile theme layout. Please see https://forum.tagdiv.com/the-mobile-theme/ and https://forum.tagdiv.com/mobile-theme-introduction/ for more information.
A full explanation you can find here: https://www.youtube.com/watch?v=SpGkOnJeNZY
You can choose to use whichever one is more affordable and useful for you.
If anyone doesn’t fit as you created, then make a test and deactivate ALL plugins except tagDiv ones. Also, if you are using a cache plugin, deactivate it, clear all cache and try again.
Note: If you want to use version 1 or 2, then you need to deactivate the mobile theme plugin and see the results.
Thank you!
I am having the problem that in mobile the menu is duplicated, I have deactivated all plugins, deleted the cache, I have only left the Newspapper plugins but in the mobile menu the categories are duplicated as shown in the image. Can you tell me how to fix it? Thanks.
I’ve been trying everything for 3 hours and the only way to not show the duplicate categories on mobile, is to activate the tagDiv Mobile theme plugin and only the WordPress menu is shown. (words are shown in all caps). http://prntscr.com/pyn2o8
Hello!
We recommend using only one cache plugin and deactivating the other cache functions.
Thank you!
I am having the same problem, I have deactivated all plugins, cleared the cache, I have only left the Newspapper plugins but in the mobile menu the categories are duplicated as shown in the picture of the previous colleague. Can you tell me how to fix it? Thanks.
Hello,
Please make sure you have a plugin for cache also, on the host.
Also, now seems to work well-> https://i.imgur.com/KrUnbbs.png
Thank you!
Hello,
1. Please clear all cache. Also, please make sure you have enabled the mobile cache if the plugin has this option. We recommend WP Super cache because it providing this option.
2. You can not add more than 3 inline ads to the content.
A solution is to use auto ads, those will be automatically placed where they fit correctly => https://i.imgur.com/qX36kT0.png https://support.google.com/adsense/answer/9261805?hl=en
If the AdSense code needs to be set between head tags, this can be set in our theme in Theme Panel -> Analytics/Js Codes. Example: https://prnt.sc/1tju9qf -> https://prnt.sc/10jk7fq, the code needs to be set only once per page -> https://www.wpbeginner.com/beginners-guide/how-to-add-google-adsense-to-your-wordpress-site/
3. Mobile theme plugin: The Mobile Theme is a performance optimized theme included in the Newspaper main theme and it loads only for mobile devices. It comes with its own templates for page, post, category, etc so your current templates from the desktop theme will get converted to the mobile theme layout. For more details, please take a look here: https://forum.tagdiv.com/the-mobile-theme/ https://forum.tagdiv.com/the-mobile-theme/
A full explanation you can find here: https://www.youtube.com/watch?v=SpGkOnJeNZY
Now, you can use which one is more suitable for your needs.
Please note that if a page is made by Composer, than the content won’t be displayed on Mobile theme version. Check the case here: https://forum.tagdiv.com/topic/amp-pages-not-shown/
If you use Mobile theme plugin, then you can not edit the pages with TagDiv Composer.
There are no settings to customize the pages.
You have only some settings for this layout, which you can find in Theme panel -> Mobile Theme
Also, please check this topic where I explained each mobile version -> https://forum.tagdiv.com/topic/mobile-version-not-working-properly-2/ and choose what mobile version you want.
Thank you!
Hello everybody,
i have a very strange problem happening to me on a site. When I use the “tag div composer” and for example I happen to use the “column text” component by subsequently clicking on “edit content” as shown in this screenshot (https://prnt.sc/nDrWhlvDJ0wN), the system opens a screen that keeps spinning blank as shown by this other screenshot (https://prnt.sc/qE84GRvgoaxL). This happens even after clearing the cache from any browser. The site uses as php version this: 7.2.24-0ubuntu0.18.04.11 and as version of your template: 11.4.
It has always worked correctly with the exact same plugins.
I hope for your help.
Hi,
Please check this thread and follow all the steps from here: https://forum.tagdiv.com/topic/http-error-500-internal-server-error-2/
Make a test and deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache and let me know the results!
Thank you!
Hello,
This problem is caused by the cache plugin. If the cache plugin does not have mobile support then the mobile theme version can be delivered instead.
The solution would be to use the recommended WP Super Cache plugin instead and activate these settings (especially the mobile device support): https://forum.tagdiv.com/cache-plugin-install-and-configure/
Also, please make sure you have enabled the mobile cache if the plugin has this option
Thank you!
Hello,
Maybe this problem arises because there are more cache plugins and it doesn’t know which version to display.
Thank you!
Hello,
Please ask your host to help you, maybe on the server are instaled CDN or another plugin for the cache.
Did you test only with tagDiv plugins and did the problem persist?
Thank you!
Hi,
The https://capitallinkshipping.com/capital-link-tv/ many times looks like as the https://ibb.co/KDmkDr3
When we clean the cache from wp, sucuri and siteground the web page looks ok as the https://ibb.co/X4DRQgX
Why does this happen?
Thank you,
Stavros.
Hi,
The issues are from a plugin conflict, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
If this problem is not solved after that, then we need to take a look and see what happened there.
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– cPanel url and credentials
– a link to this topic in order to identify you
Our team will take a look!
Thank you!
Hello,
Please make sure you don’t have an object cache.
Also, please check the console when you try to save the changes made with tagDiv Composer maybe is possible to be from the firewall or securitymodule which blocks the admin-ajax.php request, which usually displays a 403 or 404 error.
If you don’t use a security plugin, please ask your host about this, maybe you have a security module that blocks this.
If you use a plugin like Wordfence please set it in learning mode.
Also, if you are using Cloudflare, please make sure that is set as in our guide https://forum.tagdiv.com/cloudflare-cdn/, you need to disable the Rocket Loader.
Thank you!
