Search Results for 'cache'

Hello @xmaxms!

Strange, because for me that one is an element from the TagDiv Composer called “Image info box”: https://www.screencast.com/t/5cXNNtjso2
It could be a conflict plugin or a cache issue. You can ask here or create a new topic if it’s a different issue than the one we talked about in this topic.

Thank you!

Hello @kimstipguide!

I’ve checked your website on mobile and it’s working well.
Please clear your cache and try again.

Let me know the results!

Thank you!

Hello!

You should have it in the section “the Leads-Emails” as in the documentation: https://forum.tagdiv.com/tagdiv-opt-in-builder/

Please re-install the plugin, clear all cache and try again.

Thank you!

Hello @MDNM2017!

Please make sure you have Standard pack plugin installed and active.(Newspaper -> Plugins)
Clear all cache and let me know the results!

Thank you!

Hello Ade!

Delete the cache, also from your browser and check if you do not have any ad block extensions.

If the problem is still there, then we need to take a look and see what happened there.
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– a link to this topic in order to identify you
Our team will take a look!

Thank you!

Hello!

This situation appears when you are using the mobile theme plugin and the cache plugin that you have does not feature options for a separate mobile theme plugin therefore do not know when to deliver the mobile version and when to deliver the desktop version.
We tested with our theme the WP Super Cache and with the settings from our guide this is working correctly: https://forum.tagdiv.com/cache-plugin-install-and-configure/
Hope that helps you!

Thank you!

Hello @Mc775!

Please make sure you have the latest update of the theme and plugins, and all the requirements are done as you can see here: https://forum.tagdiv.com/requirements-for-newspaper/

If that problem is still there, then please execute these steps:
1. disable TagDiv Composer
2. uninstall(delete) TagDiv Composer
3. clear cache (if cache plugin exists)
4. install TagDiv Composer
5. activate TagDiv Composer
6. clear cache (if cache plugin exists)

Let me know the results!

Thank you!

Hello @beldar!

Yes, sorry for the misunderstanding. I’ve tested this feature on my end and it works well.
Please make sure you have the latest update of the theme and plugins, also make a test, deactivate all the cache plugins and the extra non-tagdiv ones, clear the cache from your browser and see the results.

Hope that helps you!

Thank you!

Hello!

Please make sure you have the latest version of the tagdiv plugins and all the requirements are done as you can see here: https://forum.tagdiv.com/requirements-for-newspaper/
Make a test, deactivate all the cache plugins and the extra non-tagdiv ones, clear the cache from your browser and see the results.

Hope that helps you!

Thank you!

Hello @magaze!

I’ve checked your website and I can see some CSS display none important which do not allow the ads to show.
Please check the code and the permissions from your google account. Delete your cache and try again.

Thank you!

Hello!

Please make a test and do not use any cache plugin and see if the problem is still there.

Let me know the results!

Thank you!

Hello Bob!

Sometimes, the issue can be from a plugin conflict or a cache issue, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache (also from your browser) and try again.
If this problem is not solved after that, then we need to take a look and see what happened there.
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– cPanel url and credentials
– a link to this topic in order to identify you
Our team will take a look!

Thank you!

Hello @cfasencio!

Please make a test, deactivate all the cache plugins and the extra non-tagdiv ones, clear the cache from your browser and see the results.

If the problem is still there, then we need to take a look and see what happened there.
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– a link to this topic in order to identify you
Our team will take a look!

Thank you!

Hi ServiceNews.dk,
Unfortunately, I do not know a safety way to remove the td_011_remote_cache, sorry!
This should be clean when the theme is updated. Maybe a general option for this will be add in the theme in the coming updates.
Thank you!

Hello @VesnaV!

Please uninstall the mobile theme plugin and make a test, deactivate all the cache plugins and the extra non-tagdiv ones, clear the cache from your browser and see the results.

Thank you!