Search Results for 'cache'

Hello!

I’ve tested your website and the images and the slider on homepage are not appearing, but after a refresh all are displaying fine.
Please try to clear your cache(also from your browser) and try again.

Thank you!

Hello,

The error is related if you use the single template 3 from the tagDiv Standard pack, and is possible for this plugin to be deactivated. Please re-install and activate the tagDiv Standard Pack Plugin and clear all cache.

Thank you!

Hello,

In most cases, this problem occurs because you have the latest version of WordPress with an older version of the theme.
Please check if you use the latest version of WordPress 5.8.1 with the latest theme version Newspaper 11.2, and check to see if the problem persists.
If you need to make an update, before please make a full backup to all files and the database, in case something goes wrong. => https://forum.tagdiv.com/how-to-update-the-theme-2/
Also, make sure that all the settings are like in our requirements, please follow the guide carefully: https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.
Also, if the problem persists please check if you do not have a plugin conflict, please deactivate ALL plugins except tagDiv plugins, also if you are using a child theme or cache plugin, deactivate them, clear all cache (also from your browser) and try again.

Let me know the results!

Thank you!

Hello,

The error is related if you use the single template 5 from the tagDiv Standard pack, and is possible for this plugin to be deactivated. Please re-install and activate the tagDiv Standard Pack Plugin and clear all cache.

Thank you!

Hello!

The issue can be from a plugin conflict, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
If this problem is not solved after that, then we need to take a look and see what happened there.
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– cPanel url and credentials
– a link to this topic in order to identify you
Our team will take a look!

Thank you!

Hello!

The issue can be from a plugin conflict, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
If this problem is not solved after that, then we need to take a look and see what happened there.
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– cPanel url and credentials
– a link to this topic in order to identify you
Our team will take a look!

Thank you!

Hi DinamoCrew, did you made some change in the theme files? or you use a child theme, because the theme file is not set correctly, the structure should be like this -> https://i.imgur.com/tva9XEw.png but the sidebar code is like this https://i.imgur.com/rCv1OZN.png (outside of that row).
What you can do is to make sure that you are not using a child theme and disable and delete the tagDiv Standard pack plugin, after that re-install it from newspaper -> plugins and make sure that you clear all cache.
Let me know the results!

Hello,

Please check the console when you try to save the changes made with tagDiv Composer maybe is possible to be from the firewall or security module which blocks the admin-ajax.php request, which usually displays a 403 or 404 error.
If you don’t use a security plugin, please ask your host about this, maybe you have a security module that blocks this.
If you use a plugin like Wordfence please set it in learning mode.
Also, if you are using Cloudflare, please make sure that is set as in our guide https://forum.tagdiv.com/cloudflare-cdn/, you need to disable the Rocket Loader.
Please make sure that you do not have a plugin conflict, please deactivate ALL plugins except tagDiv ones, also if you are using a child theme or cache plugin, deactivate them, clear all cache and try again.

Let me know the results!

Thank you!

Hi Rigsbyx,
The elements saved in tagDiv composer can be seen only on the sidebar -> https://i.imgur.com/waC5vDr.png and if there are no extra plugins interfering when you click on the x -> https://i.imgur.com/sdYmWFv.pngthe element will be removed.
I attached a vide for how it should work -> http://www.filedropper.com/video_14
Also when you remove the elements from pages and you save them, then it should renaming like that, the only exception appears if you have an object cache on backed, then the cache version will be used.
Also if you contacted us via email, we’ll continue the discussion there.
Thank you!

Hello,

Please do a test without the cache plugin and see if the problem persists.
if it doesn’t persist, it means that some extra settings need to be made in wp rocket, but I don’t know exactly how this plugin works, because it is untested with our theme.

Thank you!

Hi im7thson, I just tested your website on my laptop and for me it is displaying the mobile theme version from cache -> https://i.imgur.com/PQmeWP1.jpg also for me, on my mobile the mobile theme plugin it is display correctly -> https://i.imgur.com/9qEiTJE.png
Just make sure that you clear all cache and in case that you use the cloudflare, please make sure that you purge it.
Thank you!

Hello,

Please do a test using the theme plugins and other plugins that are tested with it=> https://www.screencast.com/t/pvYP8ffHa clear all cache and try again to make a mobile page, also, please refresh the page after you hit to create the mobile page and check if this is created.

Thank you!

Hello,

Usually, this problem is when the mobile theme is displaying on the desktop, then you have a cache conflict, the plugin for the cache that you are using do not recognize the mobile and desktop cache. We recommend using the WP Super Cache plugin https://forum.tagdiv.com/cache-plugin-install-and-configure/
Also, please make sure you have enabled the mobile cache for wp rocket if you want to use it.
https://docs.wp-rocket.me/article/140-wrong-display-mobile-tablet-desktop

Thank you!

Hello,

Please make sure you add the element Header main menu from tagDiv Composer => https://i.imgur.com/5XRLU67.jpg or the list menu in footer https://i.imgur.com/nbFSsOL.png and set the meu that you created in Appearance -> Menus
Also, please do a test using only tagDiv plugins, clear all cache (browser, server)

Thank you!

Hello,

Please make sure you set the Instagram account in the shortcode, also you can add the Instagram id https://i.imgur.com/tjZgni6.png clear all cache and check the results.

Thank you!

Hello,

Usually, this issue is caused by a plugin conflict, please do a test using the theme plugins and other plugins that are tested with it=> https://www.screencast.com/t/pvYP8ffHa clear all cache and see if the problem persists.

Thank you!

Hello!

Please make sure you have the latest version of the theme and plugins(11.2).
It could be a plugin conflict for the posts. Deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache(also from your browser) and try again.

Thank you!

Hello,

Please clear your cache, also, please send the link to inspect it.
To translate the word “on” you need to change it in the theme files, following this path =>
wp-content/plugins/td-composer/includes/shortcodes/vc_wp_recentcomments.php

=> https://www.screencast.com/t/seGKAwbs5cYO

Hope this helps you!

Thank you!