- NewspaperHow to use the Flex Blocks cache option
- NewspaperCache plugin – install and configure
- NewspaperWP Rocket and Newspaper Theme: Optimization Guide
- NewspaperFlex Block Settings Guide
- NewspaperGeneral Options that May Interfere with the Newspaper Theme
- NewspaperThe Newspaper Mobile Theme: Introduction
- NewspaperAutoptimize Plugin – install and configuration
- NewspaperHow to update a plugin
- NewspaperCloudflare (CDN)
- NewspaperFacebook Share
- NewsmagRequirements for Newsmag
- NewsmagHow to update the theme
- NewsmagtagDiv Social Counter tutorial
- NewsmagTop bar templates
- NewsmagAjax view count
- TutorialsWhat is Ajax preloading?
- NewspaperVideo Playlist
- Newspaper7 Days Post Sorting
- NewspaperAjax View Count
- NewspaperTop bar templates
Hello,
Please do these steps:
1. disable tagDiv Composer
2. uninstall(delete) tagDiv Composer
3. clear cache (if cache plugin exists)
4. install tagdiv Composer
5. activate tagDiv Composer
6. clear cache (if cache plugin exists)
Also, please do a test using only tagDiv plugins, clear all cache (browser, server)
Thank you!
Hello,
Maybe was a problem with cache, I don’t know exactly what the problem might have been.
I’m glad is solved.
Thank you!
Hello Ana!
Yes, those are the correct steps. I recommend you to make a full backup before, make sure you have the theme and plugins also up to date, clear the cache. Activate the required plugins, make sure you followed all steps in order to have all the requirements as you can see here: https://forum.tagdiv.com/requirements-for-newspaper/
We recommend using the WP Super Cache plugin with this configuration: https://forum.tagdiv.com/cache-plugin-install-and-configure/
Thank you!
Hi there! We have a problem with content on main page: https://radioklinika.pl On desktop we can see all fresh content on top module we called “Zdrowie | najnowsze wpisy”, but on mobile newest post aren’t shown. We use “amp+ mobile” and do not have mobile theme on main page. We use cloudflare. If it is cache problem why the same page display different content depend on device? Any idea?
Hello!
I’ve checked your website and I can see your featured images in the posts and pages, so please clear your cache and try again(also from your browser).
Let me know the results!
Thank you!
Hello!
I can see your page like this: https://www.screencast.com/t/zQEnplJe in Chrome and Opera.
Please clear your cache and try again.
Thank you!
Hello,
Please check this topic https://forum.tagdiv.com/topic/the-editor-has-encountered-an-unexpected-error-in-newspaper-theme/
Also, this is a guide on how can fix this issue
-> https://www.techrbun.com/wordpress-editor-unexpected-error-fix/
-> https://thomas.vanhoutte.be/miniblog/wordpress-fix-the-editor-has-encountered-an-unexpected-error/
-> https://techjourney.net/how-to-fix-the-editor-has-encountered-an-unexpected-error-in-wordpress/
Also, for cache we recommend using the WP Super Cache plugin https://forum.tagdiv.com/cache-plugin-install-and-configure/
Thank you!
Hello!
Please check the settings when you edit the pages with TagDiv Composer, also on the mobile viewport: https://www.screencast.com/t/XDQJedlggSB
It could be a gap or some wrong settings.
If the problem is still there, then deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache(also from your browser) and try again.
Let me know the results!
Thank you!
Hi to everyone, we have just purchased the newspaper theme and before activating it we want to be secure with the correct steps we must do.
Our website https://mifamiliaviajera.com has now a different theme (blossom pipdig) and we have the AMP plugin activated in transitional mode and a cache plugin S3 Total Cache.
We make a survey in the forums and we can´t find it (but we know that this item is not new, so our appologize if we duplicate a forum topic).
We suppose we must do the following steps:
1 – Deactivate and uninstall our current AMP plugin (the official from amp project)
2 – Deactivate and unistall S3 Total Cache
3 – Activate the Newspaper theme
4 – Install and activate the mobile theme and the AMP plugin (provided with the newspaper theme) as the tutorial shows
5 – Install and activate Super Cache
Are these the correct steps to do the proccess?
Thank you
Ana
I am unable to edit a post or add featured image. I have the latest Word Press and latest theme update. Every time I try to edit a post, I get the error message “The Editor has Encountered an Unexpected Error” with the option to attempt recovery, copy post text, copy error but none of these do anything. In order to even add a post, I had to repeatedly empty the cache but I still can’t edit. This is my first website, I am not an experienced web developer. Any help you can give in simple terms is appreciated.
Hi,
Please provide some screenshots or a video to be able to understand the issues.
what plugins have you activated? Sometimes, the issue can be from a plugin conflict, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache
Thank you!
Hello!
Please deactivate one of them, clear the cache and you can know if there is a conflict plugin or not. Maybe, it could be from other plugin too. Please check and see which one causes the error.
Thank you!
Hello!
Yes, but not on the Chrome browser. Please make sure you have the latest update of the WordPress, theme and plugins(11.2). It could be a cache problem or a plugin conflict.
Deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache(also from your browser) and try again.
Let me know the results!
Thank you!
After clearing caches the problem still persists.
My website is housenest.net
Hi,
Please make sure you clear all cache(also from your browser) and try again.
Also, please send the link to your website.
Thank you!
Hello!
The issue can be from a plugin conflict, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
If this problem is not solved after that, then we need to take a look and see what happened there.
Please make a full backup, contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– cPanel url and credentials
– a link to this topic in order to identify you
Our team will take a look!
Thank you!
Hello!
Please check if you have “Empty column” in the TagDiv Composer builder page and delete them. Also, check the element’s settings. Check all the pages where you have that gap and see if there is a setting for that.
If every setting is alright, then it could be from a plugin conflict, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache(also from your browser) and try again.
Let me know the results!
Thank you!
Hello!
For this error you can check our guide from here at point 5: https://forum.tagdiv.com/tagdiv-composer-not-working/
Also, try to deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Please also check the page for special characters and remove them if they exist.
If the problem is still there, then make a full backup, send an email at contact@tagdiv.com and provide wp-admin and Cpanel access, so we can investigate this issue. Also paste a link to this topic so we can easily identify you.
Thank you!
Hello!
First of all, please make sure you have the latest update(version 11.2) of the theme and plugins also: https://forum.tagdiv.com/newspaper-how-to-update-a-plugin/
Sometimes, the issue can be from a plugin conflict, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache(also from your browser) and try again.
Let me know the results!
Thank you!
Hello!
First of all, please make sure you have the latest update(version 11.2) of the theme and plugins also: https://forum.tagdiv.com/newspaper-how-to-update-a-plugin/
Sometimes, the issue can be from a plugin conflict, that’s why, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache(also from your browser) and try again.
Thank you!
Oh, sorry, I just noticed one mistake at a time. Please don’t get me wrong, you are doing an excellent job and on the other hand I am very satisfied with my second license. It’s just very frustrating to sit in front of the computer for 3 days and either sometimes see the mobile version on the desktop (if I’m not logged in) or the desktop version on the mobile phone (but only on the home page)
Here I had changed the template from Black Pro to Magazine Pro and colored it accordingly. Everything looks fine on the computer (as long as I’m logged in, sometimes even without logging in).
So far I’ve done the following:
– Read your documentation – as far as I can see, I did it as described there (and I had set it up beforehand, everything worked)
– All plugins deactivated and gradually reactivated
– Child theme deactivated and activated
– Cache deleted via FTP
– Cache deleted via plug-in “Super Cache” and “Autooptimize”
+++ the “old headers and footers” now seem to be gone +++
As soon as I open a post, everything is ok with the header and footer. Only the start page, it loads a desktop page on the phone. I used “create mobile site” as you described it.
When I use “edit mobile” everything looks normal (as it should).
Instead of posting articles, I’ve been trying for days to somehow solve the problem. But despite the documentation, I don’t know what to do next. I sit in front of it for hours, trying and not finding the fault. That’s why I turn to you, sure that’s just a catch somewhere, an attitude that I just can’t find (or am now so blind and frustrated that I keep overlooking it).
Hello,
Please do the following steps
1. disable tagDiv Cloud Library plugin
2. uninstall tagDiv Cloud Library plugin
3. clear cache (if cache plugin exists)
4. re-install tagDiv Cloud Library plugin again from Newspaper plugins => https://i.imgur.com/TH3zG0p.png
5. activate tagDiv Cloud Library plugin
6. clear cache (if cache plugin exists)
Please make sure that all the settings are like in our requirements, please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.
Also, please check this article https://wordpress.stackexchange.com/questions/152348/require-once-error-after-moving-wordpressto-another-server
Thank you!
Hello,
I verified your website, and I saw you have the latest WordPress version (5.8) and an older theme version (10.3), please update the theme to the last version (11.2) on a staging website, activate the tagDiv Standard pack plugin to keep the website look, also to avoid any problem can appear after the update, also, please make a full backup to all files and database before update.
Also, please do a test using tagDiv plugins, clear all cache and check the post.
Thank you!
Hello. My website is TheAEGISAlliance.com.
I was using the Asset Cleanup Pro plugin because it, along with a caching plugin and CDN, was getting my site a 98/100 in page speed insights. But then the plugin started breaking the 3 lines mobile menu button and it wouldn’t work. When I disabled and then deleted that plugin, the colors for the mobile menu and footer went away and turned into this default red, and a black footer. They should be a dark tealish green that I have set in the mobile part of the theme panel.
Before I deleted Asset Cleanup Pro, I tried re-enabling it, the mobile menu and footer colors came back, but the menu button was still broken, even after disabling most all of its options and clearing its js/css cache.
I’ve tried:
Clearing WP Rocket cache
Clearing Bunny CDN cache
Manually deleting leftover Asset Cleanup Pro cache in Cpanel
Manually deleting WP Rocket cache in Cpanel
Manually deleting “used css” folder cache in Cpanel that goes with the Newspaper theme
Removing and reinstalling the mobile theme plugin
Removing and reinstalling td-composer because it has mobile theme folders and files
Manually deleting and reinstalling Newspaper theme in Cpanel
Regenerating critical CSS in WP Rocket
Slightly changing the colors for mobile menu and footer then saving changes
Nothing seems to fix the problem and bring back the colors I have set for the mobile menu and footer.
