- NewspaperHow to use the Flex Blocks cache option
- NewspaperCache plugin – install and configure
- NewspaperWP Rocket and Newspaper Theme: Optimization Guide
- NewspaperFlex Block Settings Guide
- NewspaperGeneral Options that May Interfere with the Newspaper Theme
- NewspaperThe Newspaper Mobile Theme: Introduction
- NewspaperAutoptimize Plugin – install and configuration
- NewspaperHow to update a plugin
- NewspaperCloudflare (CDN)
- NewspaperFacebook Share
- NewsmagRequirements for Newsmag
- NewsmagHow to update the theme
- NewsmagtagDiv Social Counter tutorial
- NewsmagTop bar templates
- NewsmagAjax view count
- TutorialsWhat is Ajax preloading?
- NewspaperVideo Playlist
- Newspaper7 Days Post Sorting
- NewspaperAjax View Count
- NewspaperTop bar templates
I too am experiencing this problem.
Problem persists after all files were uploaded, theme settings were reset, cdn and cache were cleared.
Hi,
thanks… I refreshed the cache and cookies, also waited a few hours (from yesterday to today) and it started working, I suppose the Facebook counter doesn’t refresh live?
Facebook Social Counter has stopped working on my site. I updated the theme, all plugins, and the social counter to the latest versions and it’s still not updated. I also cleared all caches and waited for a few days.
These are the versions I have installed:
Theme version 7.1.1
Social Counter version 4.1
Visual Composer version 4.11.2
Here is the URL:
What else needs changing to fix it?
Thanks
I’ve also asked DreamHost to clear my server cache and varnish cache. But it didn’t help. I still keep getting “mobile menu” on the top of the website.
Hi
@MarcusFuto I’ve checked your site an Social Counter works fine now: http://screencast.com/t/MrfAjdb8Ck
@Smanchi try to clear all caches then test the site again, also you can try with a different facebook id and check how it works.
Let us know how it goes and if the problem persist please send us an email at contact@tagdiv.com with your login credentials and we will inspect this issue as soon as possible, also include a link to this topic.
Thanks!
Hi,
Please try to disable all plugins except visual composer, clear cache and reset cdn files if you use it.
Then try to set hit the save button in the theme panel by changing a few options around.
Let us know if you still have this issue.
Thank you!
Hello ZestMedia,
Please ensure that you have using the latest version of the theme and also, you have updated your required plugins to the latest version of them (Visual Composer 4.11.2 and Social Counter 4.1) Also, please try to disable all the active plugins, leave just Visual Composer to active, clear all your caches and install only the plugins that come bundled with our theme and rule out the conflicting plugins.
Hope this helps and let us know how it goes!
Also, if your problem is still there after these tips, please provide your website URL so I can inspect it closer your Big Grid and also, so I will be able to provide a more accurate response in this regard.
Thanks for your understanding!
Hello TechTris,
Please notice that all of the required plugins come bundled with our theme. So, please ensure that you have the latest version of the theme (Newspaper 7.1.1) and then you will have to remove your old version for required plugins from the panel, like this -> http://screencast.com/t/wMB5XdA5 and then you will have to install the newer version of Visual Composer and Social Counter from the Plugins Area, like this -> http://screencast.com/t/EbezA901Cy6 Try to clear all your caches and the theme should work as expected.
Thanks for your understanding!
Hello, i have updated My Newsmag to 3.0 and now everything looks great in Desktop version… (except cant get facebook followers) but my problem is with MOBILE version where MENU has a problem, seems MENU items seems seperated and looks like HTML… Can you Pls check and help me to solve it…
PS: I cleared cache and stuff…
I’m running theme version 7.1.1
I’ve disabled all plugins except the suggested plugins.
I’m running Visual Composer 4.9.2 but it says it is up to date. How do I go about getting 4.11.2? My social counter is Version 3.1, how do I go about getting 4.1 when it says it is up to date?
I’ve cleared cache. My Cache plugin isn’t even turned on.
By seeing this picture http://screencast.com/t/VuUrLqFI1
i activated it so now i de-activated each and every plugin. i just kept only 4 plugins active
visual composer,tagdiv social counter,tagdiv Mobile Theme Plugin, and wp super cache plugin still am facing this problem if a page/post/category/tag loads first on Mobile/Tablet in desktop also its coming in a mobile view it is unable to find the device screen size
Hope this feedback helps you to improve our Theme…..
PS : can u provide me the settings of WP Super Cache may be it helps….
Hi
Make sure you have update the theme according with our documentation: https://forum.tagdiv.com/newsmag-how-to-update-the-theme/ also try to deactivate all plugins, leave just Visual Composer active, clear all caches, purge cdn files if you’re using then test again.
Thanks!
Hi
The divider line seems to be added by a plugin that you’re using. Try to deactivate all plugin except Visual Composer, clear all caches then test the site again.
Thanks!
Hello TechTris,
Please ensure that you have fully updated your theme to the latest version and also, all the required plugins has been updated to the latest version of them (Visual Composer 4.11.2 and Social Counter 4.1) only via FTP because this is the surest method for theme updating. Please make sure that this type of problem does not come from your untested plugins and to avoid this case, please try to disable all the plugins, leave just Visual Composer to active, clear all your caches and install only the plugins that come bundled with our theme. Please check the parameters from your system status to be higher increased in order to achieve the best result. You will have to set them according to our documentation here -> https://forum.tagdiv.com/system-status-parameters-guide/
Hope this helps and let us know how it goes!
Thanks for your understanding!
Hello,
The caching issue happens when you have a strong cache in place apart from the caching plugin. Please clear the cache from wp super cache, the one from your browser, the one on your server or a cdn server. After all caches are cleared the problem goes away.
As for the Chinese letters, there is no other solution. Try to disable the cdn and that will fix it. If you use a cdn you have to add allow origin in htaccess like the link you posted shows. Again, if you use strong caching, you have to clear everything. That could be the main reason why that method did not work for you. This issue is not theme related. Any theme will have this problem as it’s a CDN issue, not related to wordpress or themes. Please contact your CDN provider and let him know about the issue if you cannot fix it with the htaccess rule.
Thank you!
Hi
Please make sure that you update the theme according with our documentation: https://forum.tagdiv.com/newsmag-how-to-update-the-theme/ also try to deactivate all plugin except Visual Composer clear all caches then test again. Also I’ve checked your site and noticed that the thumbs are not properly generated for some images. Try to regenerate your thumbnails following this guide: https://forum.tagdiv.com/thumbnails-fix-strange-looking-images-on-blocks/ and check the site again.
Thanks!
Hello TheRadhaKrishna,
I have checked your website again and I have noticed in your source page that you are using the Jetpack plugin. Please try to disable it because it seems that this type of plugin to be a problematic one and might cause a lot of unknown issues. Please notice that the Jetpack is very complex and has a lot of modules and not of all are tested with our theme. Try to rule the theme without these untested plugins, clear all your caches and check the results.
Also, if you problem is still there, please try to make a new clean install from scratch with the latest version of the theme and try to change the theme only with the default settings and see how it goes.
Hope this helps and let us know how it goes!
Thanks for your understanding!
Hello,
For youtube you only have to paste the youtube link inside the post content. This is a main wordpress feature. If for some reason this does not work, please disable all your plugins except visual composer, clear cache and purge cdn files if you use it.
Then check the youtube embed again.
Let us know how it goes.
Thanks.
Hello,
Please follow this guide and make sure you follow each step carefully:
https://forum.tagdiv.com/tagdiv-social-counter-tutorial/
Also allow it a bit of time to refresh as it;s not a live count and is affected by cache.
If you cannot get it working, please send us a request via email at contact@tagdiv.com and provide a link to your site and wp-admin sop we can login and inspect the issue.
Thank you!
Hello thesangramkakad,
Please ensure that you have fully installed the latest version of the theme (Newspaper 7.1.1) only via FTP because this is the surest method in this regard -> https://forum.tagdiv.com/how-to-update-the-theme-2/ Also, if you have any untested plugins on your install, please try to disable all of them, leave just Visual Composer to active, clear all your caches, purge CDN file is you are using the CDN system and install only the plugins that come bundled with our theme and rule out the conflicting plugins. Please notice that our theme has very complex one and if it possible that untested plugins to interact with it and might cause a lot of unknown issues, like this. Please avoid this case through ruling out of these plugins and check the results.
Also, if your problem is still there after doing this advice, please try to make a new clean install from scratch with the latest version of it and see how it goes the theme with the default settings.
Hope this helps and let us know how it goes!
Thanks for your understanding!
Hi Catalin,
I deactivated all plugins, installed the version 7, activated theme plugins, cleared cache and tried different configuration of these tasks but it didn’t brings any result…
I can survive the v6 but I need access to Visual Composer which I cannot modify. Please help.
Problem like in picture is show when i activate WP Super Cache
Some images now show different sizes and are no longer linked up after the update to version 3.
https://www.iisnet-networks.com/ The images under hosting with red background are correct size and links work, but scroll down to “vps hosting” and the three images there are tiny thumbnails with no links.
Tried clearing cache, reload images etc.
Suggestions please.
I had done everything. followed each and every step deactivated all plugins and just installed bundled plugins only what i observed is ” If a Page loads on Mobile or Tablet First it loads in mobile/Tablet Theme then in Desktop also it is coming like that Mobile/Tablet post/Page so the First Loaded Content is only displaying but in mobiles definitely it’s coming as Mobile Theme but in Desktop it’s failing always if it previously loaded on a Mobile/Tablet”
See this pictures even Mobile Dropdown also not working properly
https://dl.dropboxusercontent.com/u/55681588/tw/Mobile%20Theme.png
But in Mobile Responsive View Default Theme Dropdown is working
https://dl.dropboxusercontent.com/u/55681588/tw/Normal.png
I cleared all the caches am not using the CDN services.
Really I Love Newspaper Theme & i adore Tagdiv team i’m so much satisfied with the Theme. From So Many days am waiting for this NewsPaper Mobile Theme Settings Option in ThemePanel but still am unable to understand why it was happening
Hello TheRadhaKrishna,
Please ensure that you have correctly updated your theme to the latest version of it only via FTP because this is the surest method in this regard. Please try to disable all the active plugins, leave just Visual Composer to active, clear all your caches (server cache), purge CDN file if you are using the CDN system and install only the plugins that come bundled with our theme and rule out the conflicting plugins. Please notice that our theme is a complex one which has a lot of code lines. I suspect your problem that comes from these updated plugins which interfere with the code source of the theme and cause a lot of unknown issues through the theme. As you can see, our theme has the own tested plugin, like this -> http://screencast.com/t/VuUrLqFI1 with the theme working as properly.
Please try my advice and check the theme to the default state (only with bundled plugins) and see how it goes.
Also, if your problem is still there, please try to make a new clean install from scratch and install there the latest version of the theme and check the results and check how it behaves the theme with default settings.
Thanks for your understanding!
