Search Results for 'cache'

Hello TheRadhaKrishna,

Please keep in mind that problem happens due your untested plugins. Please try to clear all your caches and purge CDN file as I have explained you above and the theme should start working fine because every time when I accessed your backend and did these steps the theme have worked as properly.

Thanks for your understanding!

Hello Oana1973,

I suspect your problem comes from your untested plugins which you are using on your side. Please try to disable all the active plugins, leave just Visual Composer to active, clear all your caches, purge CDN if you are using the CDN system and install only the plugins that come bundled with our theme and rule out the conflicting plugins. Also, please ensure that you are using the latest version of the theme with the required plugins and these processes were made only via FTP because this is the surest method in this regard.

Hope this helps and let us know how it goes!

Thaks for your understanding!

Hello siktirella,

If you have ensured that you are using the latest version of the theme with the latest version of the required plugins, please try to clear all your caches, purge CDN files if you are suing the CDN system and also, please check your system status to see if the parameters have a high increased, according to our documentation here -> https://forum.tagdiv.com/system-status-parameters-guide/
Also, if your problem is still there after these changes, please try to make a new clean install from scratch with the latest version of the theme and check the theme results with the default settings.

Thanks for your understanding!

Hello TheRadhaKrishna,

I have checked your website I have cleared all your caches, purged CDN and the problem was solved as you can see here -> http://screencast.com/t/wqvbSkiE -> http://screencast.com/t/wqvbSkiE In the future, if you will had some related issue please notice that you will have to clear all your caches and CDN files in order to achieve best results. Also, if you are using a lot of caching plugins, please keep in mind that these might interfere with the theme and create a lot of unknown issues, like this.

Thaks for your understanding!

Hello failmuch,

Please try to disable all the active plugins, clear all your caches and leave just Visual Composer to active and check the results. I have checked you source page and I saw that you are using some untested plugins which could interfere with the theme and might create this type of unknown issues. So, if you problem is still there after these changes, please try to make a new clean install from scratch with the latest version of the theme and test the theme with the default settings and see how it will go.

Please notice that all the plugins are in constant development. Each plugin will have to be checked with our theme for a good working and this process it may take a while. For example, the latest version of Visual Composer is 4.12 and the latest version of the plugin which has been tested with our theme is 4.11.2. In the future, after our developers will check this latest version of Visual Composer with the theme and they will find that the theme does not need to do some adjustments for, we will release an update with the latest version of Visual Composer (4.12) and also, with Revolution Slider. Until we will release the update with these latest versions you will have to ignore these messages.
So, please notice that if you want to have the latest version of the Visual Composer, you will need to have the additional license of this plugin and also, we cannot say for sure if this version of Visual Composer will work 100% with the theme because this version it is in testing.

Thanks for your understanding!

Buna ziua,

Aceasta problema poate fi create din mai multe surse. Prima si cea mai comuna este conflictul intre pluginuri .Te rog dezactiveaza toate pluginurile cu excepotia visual composer, elibereaza orice cache (plugin server sau cdn) si verifica setarile din theme panel din nou. Daca problema este inca prezenta, te rog asigura-te ca folosesti ultima versiune de tema (7.1.1) deoarece unele erori referitoare la setari au fost reparate in noul update.
https://forum.tagdiv.com/how-to-update-the-theme-2/
Daca problemele persista si dupa update, contacteaza-ne te rog pe mail la contact@tagdiv.com si ofera-ne username si parola (admin) sa ne putem loga pe site sa inspectam eroarea.

Multumesc

Hello siktirella,

Please try to disable and delete your Visual Composer plugin from your panel and try to re-install it from the Premium Plugins Area that comes bundled with our theme and check the results. Also, if you are using some untested plugins, please try to disable them and leave just Visual Composer to active, clear all your caches and install only the plugins that come bundled with our theme and check the results.

Hope this helps and let us know how it goes!

Thanks for your understanding!

Hello,
Our theme has a responsive design so any size of device is tested and working properly. Please also test our official demo at http://demo.tagdiv.com/newspaper/ There should not be any mobile menu or mobile device detected as mobiles are 767px and under. Please test our demo on such devices and see the result. If your site serves the mobile menu instead of the main menu that is a caching issue and is resolved by clearing the browser cache, plugin cache, hosting cache or cdn cache or all together if you use all.
Thank you!

Hello claus,

Until now, we do not have any bad reports in this regard and the mobile theme is fully tested and is working as properly. Please notice that the font style for the mobile version it come by default and you do not have any option to change it.
So, please try to disable all the active plugins, leave just Visual composer to active, clear all your caches and install only the plugins that come bundled with our theme and rule out the conflicting plugins. Also, if your problem is still there, please provide more details about your issue, provide some useful screenshots with this issue and also, you can provide your website URL so I can inspect it closer the theme behaviour.

Thanks for your understanding!

Hello mahemaru,

Please ensure that you are using the latest version of Social Counter, 4.1, clear all your caches and test it again. If your problem is still there, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further inspect your setup page. Also, please provide the link of this topic so we can identify you.

Thanks.

Hello goldfish45,

Please ensure that you are using the latest version of the theme (Newspaper 7.1.1) and also, the latest version of the required plugins (Visual Composer 4.11.2 and Social Counter 4.1). Clear all your caches and test it again and check the results.

Thanks for your understanding!

Hello jgreenwood,

Please ensure that you are using the latest version of the theme with the latest version for required plugins (Visual Composer 4.11.2 and Social Counter 4.1). Also, please make sure this type of error does not come from your untested plugins. Please try to disable all the active plugins, leave just Visual Composer to active, clear all your caches, purge CDN files if you are using the CDN system and install only the plugins that come bundled with our theme and rule out the conflicting plugins.

Hope this helps and let us know how it goes!

Thanks for your understanding!

Hello glassboxmedia,

Please make sure that you have added the correct Facebook ID and also, you have set your Social Counter according to our documentation here -> https://forum.tagdiv.com/tagdiv-social-counter-tutorial-2/ Try to clear all your caches and test it again.
So, if you need more assistance in this regard because your problem is still there after my advice, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further inspect your setup page. Also, please provide the link of this topic so we can identify you.

Thanks for your understanding!

Hi,
Speedbooster cannot move everything out of the box. You need to add the js and css for what does not get removed by hand as exemplified in the tutorial. Please also use this topic to learn about how to change the priority for speedbooster so it can detect more render blocking elements: https://forum.tagdiv.com/topic/help-in-using-speedboost/
Please note that render blocking elements do not add too much speed to your site. You will have to check the other sections as well and use a caching plugin (we recommend wp super cache.)
Please handle all of the options in this guide (https://forum.tagdiv.com/how-to-make-the-site-faster/) and leave render blocking for last.
As for the css, if you use speedbooster and move style.css to the footer, you will need to edit the colors directly in the file by editing it with a text editor (notepad++ or similar) and changing the colors by hand: http://screencast.com/t/sNwxBK99DoRd
Thank you!

Hello Pedro,

First of all, I want to thank you for your kind words and also, I am glad that I see that our clients are very excited, satisfied and happy with our theme.
For your first request, if you are using the https URL, please try to follow the next steps for your Translations. Try to load your desired translation from panel and then you can see in left corner of your browser, an icon with a shield and then try to Load unsafe scripts, like this -> http://screencast.com/t/aLm2aAFv5
Also, if your problem is still there, please try to translate manually your strings from the theme panel, like this -> http://screencast.com/t/s6bfE5NI6t
For your second request, I have checked your website I saw that you News Sticker block it is not set properly and that’s why it does not show anything. Please try to check the News Ticker Settings and check the settings to be some valid settings in order to display something. -> http://screencast.com/t/CCiZqDWSEtb Try to clear all your caches and check the results.

Thanks for your understanding!