- NewsmagRequirements for Newsmag
- NewsmagHow to update the theme
- NewsmagtagDiv Social Counter tutorial
- NewsmagTop bar templates
- NewsmagAjax view count
Hi,
Well the issue is not there anymore. Please check your site again. It could be a cache from the hosting site that did not get cleared until now.
http://screencast.com/t/0JT7La0I
Thank you!
Hi
Try to deactivate all plugin except Visual Composer, clear all caches and also check the if the css from custom css affect search bar style. Inspecting your site I’ve noticed that you have lot os css in theme panel ant this may affect some of theme’s elements.
Thanks!
Hi,
I checked again and it still displays fine. Maybe you had the previous version of the theme cached and now it cleared. caching can cause this type of ‘errors’ if it’s not cleared after an update. Cache can be from a plugin, from a cdn server, from the hosting themselves, or even the browser.
We cannot see any issues, but please let us know if the issue reappears.
Thank you!
Hi,
The mobile version should not display in the desktop version as you can see on our live demo: http://demo.tagdiv.com/newspaper/.
Please disable all your plugins except visual composer, clear cache and reset cdn files if you use it. Then test your site again and let us know if you still have issues with this.
Thank you!
Hello valerianidesign,
Please ensure that you have right installed your latest update via FTP according to our documentation here -> https://forum.tagdiv.com/how-to-update-the-theme-2/ Also, please try to disable all the active plugins, leave just Visual Composer to active, clear all your caches, purge CDN files if you are using the CDN and install only the plugins that come bundled with our theme and rule out the conflicting plugins. If your problem is still there before after these changes, please try to make a new install within a sub-domain only with Visual Composer and check how it works.
Hope this helps and let us know how it goes!
Thank you for your understanding!
Hi,
The scrolling is very ‘hard’ on your site but that does not come neither from the browser nor our smooth scrolling option from the previous version of the theme. This is most likely a plugin that causes it. Please try to deactivate all your plugins except visual composer, clear cache and reset cdn files.
Thank you!
Hello andaluciavive,
Please ensure that you have followed the same steps which are presented you above and then, try to clear all your caches and test it again. I have tested on my side and everything seems to work as expected.
Thank you for your understanding!
Hi
Please make sure that you have enabled all elements in Visual Composer settings: http://screencast.com/t/wijJbxUmyL6S clear the caches then test again. If you still can’t find new elements in VC editor try to update the theme via ftp as it’s the best way of making a clean update: https://forum.tagdiv.com/install-via-ftp/
Thanks!
Hello sudhanshu15,
I suppose that you are referring to the left side, right here -> http://screencast.com/t/lEXiBMn82 Please notice that this behaviour comes from your untested plugins. I have checked your source page and I have notice that you are using a lot of untested plugins, including and WP Rocket plugin. Please try to disable it, because it seems to be a problematic one that causes a lot of unknown issues in theme. Also, try to switch to the main theme (now you are using the child theme), clear all your caches and test it again. The normal behaviour for your theme should not contain that background over your background image.
Hope this helps and let us know how it goes!
Thank you for your message!
Hi
The theme don’t control how google deliver ads, it controls only their’s position. Also I’ve checked your site and noticed that the ads below post title are not displayed by theme’s article top ad. They seems to be inserted directly in post content. Try to insert the ad-code in theme panel > ads > article top ad, clear all caches then test again.
Thanks!
Thanks but no it did not work
I have inserted this code into .htaccess
<IfModule mod_headers.c>
Header add Access-Control-Allow-Origin “*”
</IfModule>
Cleared cache in Firefox. Nothing has changed
Bob
OK – All plugins except visual composer currently disabled. Cleared cache, not using CDN. Same three problems as above.
Hi
I’ve checked your site on both Chrome and Edge browsers and found some js errors in browser’s console: http://screencast.com/t/x1hKboeQPNqH and they seems to affect theme functionality.
Try to deactivate all plugins except Visual Composer, clear all caches, purge cdn files if you’re using then test again. Also turn off minimization for css/js as they are not tested and may affect the theme functionality.
Let us ow how it goes!
Thanks!
Hello threesides,
Please ensure that you are using the latest version of Social Counter (4.0) for Newspaper 7, clear all your caches and test it again and see how it works.
Thanks.
Hi
I’ve checked your site and now it’s deployed fine on both mobile and desktop: http://screencast.com/t/0gKaChP5mQYH – http://screencast.com/t/4Y8PIHJ4
If you still need assistance on this please provide more detail and we will get back to you in shortest time.
P.S As a cache plugin we recommend W3 Super Cache, here you can check our documentation: https://forum.tagdiv.com/cache-plugin-install-and-configure/
Thanks!
Hi
I’ve checked your site and found a js error which breaks search feature on mobile devices: http://screencast.com/t/xs7hTuArn
Try to deactivate all plugins except Visual Composer, deactivate the child theme, clear all caches, purge cdn files if you’re using then test again.
Thanks!
Hi
The theme is tested and should work fine. I assume that this happens due to a plugin conflict or because of some cache files. Try to deactivate all plugin except Visual Composer, clear all caches, purge cdn files if you’re using then test again.
Let us know how it goes.
Thanks!
Hi
this issue is mostly caused by js errors. These are caused by plugin conflicts. Please disable all plugins except visual composer, clear cache and reset cdn files if you use it. Then test your site again
Thank you!
Hi Catalin, I just re-updated the theme as you indicated, via FTP, I deleted the old theme folder and wp cache but nothing really changed, images still won’t show up, header and sidebar is still missing, part of the menu as well.
In the admin panel i recive some error strings like these and part of the left menu is missing:
et ‘tds_thumb_td_1068x580’ in /web/htdocs/www.lungotevere.org/home/wp/wp-content/themes/Newspaper/includes/wp_booster/td_first_install.php on line 17
Warning: Illegal string offset ‘tds_thumb_td_1068x0’ in /web/htdocs/www.lungotevere.org/home/wp/wp-content/themes/Newspaper/includes/wp_booster/td_first_install.php on line 17
Warning: Illegal string offset ‘tds_thumb_td_0x420’ in /web/htdocs/www.lungotevere.org/home/wp/wp-content/themes/Newspaper/includes/wp_booster/td_first_install.php on line 17
Warning: Illegal string offset ‘td_version’ in /web/htdocs/www.lungotevere.org/home/wp/wp-content/themes/Newspaper/includes/wp_booster/td_util.php on line 150
Please help, we really need the site to work again soon becouse is election’s days here in Rome.
THX
Hi,
Please deactivate all plugins except visual composer, clear cache and reset cdn files if you use it. Then access the theme panel and hit the save button if you haven’t after you updated. If the problem is still there afterwards, please send us an email at contact@tagdiv.com and provide wp-admin so we can inspect the issue. Also include a link to this topic so we can identify you.
Thank you!
Hi Catalln,
we have deactivated the cache for mobile user (with cache the website show the normal site not the mobile) and it works fine 🙂
Hello marcosrieper,
Please ensure that you are using the latest version of Social Counter (4.0) for the latest version of our theme (7.0), clear all your caches and then see how it works. Also, for good results, please try to disable all the active plugins, leave just Visual Composer to active, clear all cache and install only the plugins that come bundled with our theme and rule out the conflicting plugins.
If your problem is still there, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further inspect your setup page. Also, provide the link of this topic so we can identify you.
Thank you for your understanding!
Hi,
Please try to deactivate all plugins except visual composer, clear cache and reset cdn files. The mobile menu should not display on desktop.
Let us know how it goes.
Thank you!
Hi,
Before we take a look at your back-end, please try to disable all plugins excepot visual composer, clear cache and reset cdn files if you use it. Then make sure you update all plugins that cam with the theme. Visual composer, social counter and revolution slider if you use it.
You can follow this guide to see how you can update the plugins: https://forum.tagdiv.com/how-to-update-visual-composer-plugin/
If the problem is still there afterwards, please send us an email at contact@tagdiv.com and provide wp-admin so we can access your site and inspect it. Please also include a link to this topic so we can identify you.
Thank you!
Hello sumi,
I have checked your website and I saw that your image was displayed right on mobile, as you can see here -> http://screencast.com/t/ylXV9t3olh7 Try to clear all your caches and test it again. For more information about our mobile theme, please check the documentation here -> https://forum.tagdiv.com/the-mobile-theme/
If is not what you mean, please provide more details.
Thank you for your message!
