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Hello paolobabaglioni,
The latest version of WordPress 4.5.2 ‘break’ the Visual Composer and also, generate a lot of issues through the plugin. Please ensure that you are using the latest version of this V.C 4.11.2, clear all your caches and check the result.
Hope this helps and let us know how it goes!
Thanks.
Unfortunately no luck.
I have disabled ALL but your plugins,
I cleared the server cache, restarted the server (nginx+ redis + hhvm)
Installed new chrome dev browser (Google Nexus 6P) to check and the following STRINGS appear in English language instead of GERMAN:
– ABOUT US
– FOLLOW US
– LATEST ARTICLES
Other language strings are okay, meaning the translation appears. When the mobile plugin is disabled, the above mentioned languages strings are okay.
On the other hand if it is only my specific problem and not a theme BUG I will try to solve it on my own.
Hi
After WordPress updated at V 4.5 there appeared a jQuery conflict in our theme. We fixed this conflict and the current theme version available on themeforest works fine, also we included last version of Visual Composer plugin.
Try to update the theme at current version avalable on themeforest, also update Visual Composer at V 4.11.2 following our documentation: https://forum.tagdiv.com/newsmag-how-to-update-the-theme/ – https://forum.tagdiv.com/newsmag-how-to-update-visual-composer-plugin/ deactivate all other plugins, clear all caches and test again.
I hope this helps.
Thanks!
Hello aktifje,
Please ensure that you have cleared all your caches and purge your CDN files if you are using the CDN and test it again.
For your second problem, please notice that this is just the behaviour of this type of additional mobile theme plugin. If you have enabled the mobile theme, the pages will be displayed in the simple mode and you can only add your desired text which will appear on your mobile view. Please notice that this simple core for the mobile theme has been designed for a fast page loading, speed, clean content and relevant information. Also, if you are using the mobile theme, your home page will not display you the original page but only the big grid and the related articles because the Visual Composer not working for the mobile theme, though. If you do not want to have this behaviour for your mobile mode, you simply disable the tagDiv Mobile theme plugin from plugins area, like this -> http://screencast.com/t/uoSa0R9CUL6
For more information about our new feature, please consult our documentation here -> https://forum.tagdiv.com/the-mobile-theme/
Thank you for your understanding!
Hi,
Did you set up the exchange widget from block settings: http://screencast.com/t/GsRkc79ZGg1w
If you still cannot get it to work, please try to disable all your plugins except visual composer, clear cache and reset cdn files if you use it.
If everything else fails, please send us an email at contact@tagdiv.com and provide wp-admin so we can login and inspect the block element.
Also include a link to this topic so we can identify you.
Thank you!
Hello mrmad,
I have done some tests in this regard and the Translations are working fine on the mobile theme, as you can see here -> http://screencast.com/t/5GAP61vNT Please try without any untested plugins because it might be possible to appear some interference in the theme and create this issues. Try to disable all your untested plugins, install only the plugins that come bundled with our theme, clear all your caches and check the results.
For more information about this case, please check our documentation here -> https://forum.tagdiv.com/loading-translations/
Thanks.
Hello Marto,
I have tested on my side, without any untested plugins and the weather widget are working fine. Please try to disable all your untested plugins if you are using on your side and install only the plugins that come bundled with our theme and rule out the conflicting plugins. Clear all your caches and test it again. For more information about this new feature, please check our documentation here -> https://forum.tagdiv.com/weather-widget/
Hope this helps and let us know how it goes!
Thank you for your message!
The recommended cache plugin to use with our theme is WP super cache. You can see a list of tested and recommended plugins here: http://screencast.com/t/nluVfBSs
Thank you!
Hi,
1) The images disappeared because of a plugin you installed that is not compatible with our theme and that caused the javascript to break and images to not display anymore. Please try to remove the plugin causing this issue. You can try to disable all of them except visual composer, clear cache and reset cdn files if you use it. Then activate them one by one and figure out which one causes the issue.
2) please follow this guide to update to the new theme version: https://forum.tagdiv.com/how-to-update-the-theme-2/ and also: https://forum.tagdiv.com/how-to-update-visual-composer-plugin/
There are a number of new features in newspaper 7 that are covered in the documentation so might want to read a bit about the new features.
Thank you!
Hello jeanius,
I suspect this issue come from your untested plugins. I have checked your console and I saw that you have a js.errors and also, you are using a lot of untested plugins with our theme. Please try to disable all the active plugins, leave just Visual Composer to active, clear all caches, purge your CDN files if you are using CDN and install only the plugins that come bundled with our theme and rule out the conflicting plugins. Please try this advice and let us know how it goes, after this.
Thank you for your understanding!
Hello,
Please try to deactivate all your plugins and most important clear all caches and CDN files. Also access the theme panel and hit the save button if you have not after you updated.
If the problem persists afterwards, please send us an email at contact@tagdiv.com and provide wp-admin so we can access your back-end. Also include a link to this topic.
Thank you!
Hello MarketExpertise,
Please keep in mind that the Visual Composer plugin is fully tested with our theme and works as properly. Please ensure that you have updated your theme completely and also, via FTP because it the most safety method in this regard. Also, please ensure that you are using the latest version of Visual Composer 4.11.2. Clears all your caches and check the results. Also, please try to use the theme without any untested plugins to rule out the conflicting plugins.
Hope this helps and let us know how it goes!
Thank you for your understanding!
Hi,
Please try to disable all plugins except visual composer, clear cache and reset cdn files. if the problem is still there afterwards, please provide a link to your site so we can inspect the issue.
Thank you!
Hello Edu Gomes,
Please ensure that you have correctly done your update. Usually, we recommend doing an update only via FTP because this is the most safety method in this regard. The exchange Widget is just tested with the new theme and works as properly. Also, please check our documentation here -> https://forum.tagdiv.com/exchange-widget/ Please try to disable all your active plugins, leave just Visual Composer to active, clear all your caches and install only the plugins that come bundled with our theme and rule out the conflicting plugins. If your problem is still there, please try to make a new fresh install via FTP and check the results.
Hope this helps and let us know how it goes!
Thank you for your understanding!
Thanks Bogdan, but this plugin one of the best wordpress cache plugins, Its necessary to resolve this issue *_^
Hello dan958,
Please notice that it is not the relevant issue….or working or not working. Also, in this case is talking about the same operation system (Android for both devices). Please try to disable all the active plugins, leave just Visual Composer to active, clear all your caches and install only the plugins that come bundled with our theme and rule out the conflicting plugins. If your problem is still there (but please notice that should working fine after these changes), please create a subscriber account so we can further inspect your website URL.
Hope this helps and let us know how it goes!
Thank you for your understanding!
Hello all,
Please ensure that you are using the latest version of Visual Composer 4.11.2 that come bundled with the latest update from Theme Forest. Please clear all your caches and check again the results. The Social Counter should work fine because was tested with the latest version and works as properly. Also, please notice that the Social Counter is not live and it may take a while until this process works fine.
Hope this helps and let us know how it goes!
Thank you for your understanding!
Hi Catalin,
everything is updated to the latest version and caches are cleared to.
The counter shows 0 like instead of 1600, i think it’s doesn’t recognize the Facebook page at all (https://www.facebook.com/osservatoreseriale/).
Thanks
Hello pietro89,
Please ensure that you are using the latest version of Social Counter (4.0) for the latest version of the Theme (7.0), clear all your caches and check again the results. Please notice that the Facebook counter is not live and it may take a while until you get the correct results for your counter.
Hope this helps and let us know how it goes!
Thank you for your understanding!
Hello ankitchugh,
It is most likely a cache issue. Please try to clear all your caches and test it again. The single way to control your Footer section is from Footer area in Theme panel.
Hope this helps and let us know how it goes!
Thanks.
Hello Toni,
This was the decision of the author theme that the next version of the Newspaper to be version 7. So, the Social Counter is tested to works fine for both version 6.7.2 and also, 7.0. Please notice that you are using the right version of the plugin depending on the version of the theme you are using -> for version 7.0 you have to use the Social Counter 4.0 and for version 6.7.2 you have to use the Social Counter 3.2 and in both cases you have to use the Visual Composer 4.11.2. Also, please try this without any untested plugins which can interfere with our theme and could cause a lot of unknown issues. Install only the plugins that come bundled with our theme and rule out the conflicting plugins. After these changes, please ensure that you have cleared all your caches, purged your CDN files if you are using these and check again the results.
Hope this helps and let us know how it goes!
Thank you for your understanding!
Hi
You have to enable ajax post view count to have the post views update if you’re using a cache plugin: https://forum.tagdiv.com/newsmag-ajax-view-count/ Also make sure you have set up WP Super Cache according with our documentation: https://forum.tagdiv.com/cache-plugin-install-and-configure/
Thanks!
Hi,
Please update your theme to the latest ‘newspaper 7’, and try this without any plugins. plugin conflicts can cause issues with video playlists. Please deactivate all of theme except visual composer, clear cache and reset cdn files.
Let us know how it goes.
Thank you!
Hi Bogdan,
Thanks for following up. We’ve done the whole remove & reset all plugins thing – all working now in the back end so long as we activate and then deactivate the mobile theme, then the VC works as expected, but the order of elements on the admin page/post editor is all strange (ie the VC is pushed down the page, moving items like ‘page layout options’ and ‘homepage latest articles’ to the top of the page.
On the front end, we have the social counter at zero still (http://naturallyzimbabwean.com/) and we no longer have a unit without the cache refreshed to test/check whether the mobile menu is still showing on chrome. We haven’t had any comments from users yet today.
Thanks, Tim
Hello aktifje,
I have checked your website and I saw that you are using some untested plugins which could interfere with the theme and create a lot of unknown issues. To be sure, please try to disable all the active plugins, leave just Visual Composer to active, clear all your caches and install only the plugins that come bundled with our theme and rule out the conflicting plugins. Also, please ensure that you have set it your mobile theme according to our documentation here -> https://forum.tagdiv.com/the-mobile-theme/
Hope this helps and let us know how it goes!
Thank you for your understanding!
