Search Results for 'cdn'

Hello,

The ajax filter should put the links automatically if you add the ajax filter data. Please use this guide to display content in the ajax filter: https://forum.tagdiv.com/block-settings-guide/
If the filter does not populate properly, please disable all plugins except visual composer, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.

Thank you!

Hello,

You will need the access token for the plugin to work. It will not work without it. Please disable all plugins except visual composer, clear cache and reset cdn files. Then try to get the access token again.
Without the access token the plugin cannot pull the proper info.

Thank you!

Hello Ylli,

Please try to delete it and install it again from the theme packet files. You should install the Visual Composer plugin which comes bundled with the theme packet. Remove the old version of this plugin and install the right one via FTP. For more information about how you can install the Visual Composer, please consult our documentation here -> https://forum.tagdiv.com/update-the-visual-composer-plugin-wpbakery/ Clear all your caches, purge CDN files and check the results. Also, check your system status and also, setup it according to our guide here -> https://forum.tagdiv.com/system-status-parameters-guide/

Thanks for your understanding!

Hello,

This is a caching issue so please disable any at all caching . contact the host and have them disable any hosting side cache, clear cdn files and temporarily remove the cdn and clear cache from the cache plugin and disable that also. Then only use wp super cache and these settings: https://forum.tagdiv.com/cache-plugin-install-and-configure/ and if you use a cdn server, https://forum.tagdiv.com/cloudflare-cdn/

Let us know hot it goes.

Thank you!

Hello,

I have inspected your site and saw tha issue. You have a redirect on your link: https://www.screencast.com/t/Y3cuuQGW20
It could be a plugin conflict so please disable all plugins except visual composer, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.

Thank you!

Hello,

This could be a plugin conflict so please disable all plugins except visual composer, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.

The theme scroll bar is a very very thin line that will not take up much of the screen but the css seems to be replaced with the bulky default scroll bar.

Thank you!

Hello,

This issue is usually caused by plugins or the system status parameters not being set properly (or at all) or both. Please disable all plugins except visual composer, clear cache and reset cdn files. Then please use this guide to increase the system status parameters: https://forum.tagdiv.com/system-status-parameters-guide/

Thank you!

Hello,

This issue is usually caused by plugins or the system status parameters not being set properly (or at all) or both. Please disable all plugins except visual composer, clear cache and reset cdn files. Then please use this guide to increase the system status parameters: https://forum.tagdiv.com/system-status-parameters-guide/

Thank you!

Hello,

This could be a plugin conflict so please disable all plugins except visual composer, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.

Thank you!

Hello,

You most likely have a js error in your browser console. This is usually caused by plugins so please disable all plugins except visual composer, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.

Thank you!

Hello,
Please disable all plugins except visual composer, clear cache and reset cdn files if you use it. Then install the mobile theme before all the other plugins.
Thank you!

Hello,

The pages on the mobile theme have to be created in the new mobile editor found in page edit. Please read this guide: https://forum.tagdiv.com/the-mobile-theme/
If you cannot create a new page that menas there is most likely a plugin conflict that is preventing the page creation. Please disable all plugins except visual composer and the mobile theme. clear cache and reset cdn files if you use it.

Thank you!

Hello,

The issue you are seeing is the sidebar getting pulled on top of the content. It is usually a plugin issue so please disable all plugins except visual composer, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.

If this does not fix it, it probably means you have an open HTML tag somewhere on the post itself. Check your post html structure in text mode

Thank you!

Hello,

The sidebars will have to be set on the primary category of the post. If the category has a sidebar set to it, the post should also grab it. If this does not happen on your end, please disable all plugins except visual composer, clear cache and reset cdn files. Then test again,
If the issue is still there, please contact us on our email address at contact@tagdiv.com and provide a link to your site and wp-admin (login information and admin rights) so we can login and investigate. Please also include a link to this conversation.

Thank you!

Hello saucemonsters,

The post view count is off for public? Do you have hidden with CSS? Please notice that the post view option should have to be enabled if you want that your Popular 7 Days to work as expected. If is not active, the theme does not know what type of posts are popular (most viewed) if the post view counter is inactive, sorry!
Clear all your caches, purge CDN files and check the results.

Thanks for your understanding!

Please disable all other caching server, cdn plugin and test without any caching at all. Also disable all plugins except visual composer. Plugin conflicts can also provide such errors.

Thank you!

Hello grip,

You should check the parameters from system status and all of these should have to be increased according to our documentation here -> https://forum.tagdiv.com/system-status-parameters-guide/ Clear all your caches, purge CDN files and check the results.

Thanks for the message!

Hello,

This could be a plugin conflict so please disable all plugins except visual composer, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.

Thank you!

Hello

This could be a hosting issue. Please contact your host and have them disable any hosting side cache as it can cause issues with our theme.
Next, only use wp super cache with these settings: https://forum.tagdiv.com/cache-plugin-install-and-configure/
If you use a cdn server, then please disable it temporarily or use these settings: https://forum.tagdiv.com/cloudflare-cdn/

Thank you!

Hello fitore,

We have tested the theme security rigorously before releasing and also it was tested and analyzed by Envato reviewers and if would have any security issues would not pass their reviews.
Checking our demo too can be seen that is no thread there so can’t be a theme’s issue: http://screencast.com/t/hfBXLFGJSqzD
Try to deactivate all plugins except Visual Composer, clear all caches and test again. Also, I found here some resources that may help you fixing this issues: http://smackdown.blogsblogsblogs.com/2008/06/24/how-to-completely-clean-your-hacked-wordpress-installation/ – http://vivavivugeek.blogspot.ro/2014/03/detect-and-remove-spam-seo-blackhat-seo.html
If the problem is still there, try to make a new clean install from scratch via FTP, use only the required plugins, clear all your caches, purge CDN files and check the results.

Hope this help.
Thanks!

Hello ruslangr,

First of all, you should remove all your untested plugins, leave just Visual Composer to active, clear all your caches and install only the plugins that come bundled with the theme packet and rule out any conflicting plugins. Clear all your caches, purge CDN files and check the results.

Thanks for the message!

Hello pedroreis,

Please keep in mind that is not the normal theme behavior, sorry! If you are using some untested plugins, please try to disable all of these, leave just Visual Composer to active, clear all your caches, purge CDN and check the results. Also, if you have some additional customizations through the theme code, please get rid of them and try to use the theme on the default state and check the results. Our demo preview works as properly in this way, without any issues, which means that the theme does not have any problems.

Thanks for your understanding!

Hello Anna,

If I do not have your website for a closer look, notice that I cannot provide a more accurate response. Please try to disable all the untested plugins, leave just Visual Composer to active, clear all your caches and install only the plugins that come bundled with the theme packet and rule out any conflicting plugins. It is possible that all of these to interact with the theme core file and break the responsiveness of the theme. After this, if the problem is still there, please make a new clean install from scratch via FTP way because this is the surest method in this regard, clear all your, purge CDN files and check the results. For more information about FTP way, please consult here -> https://forum.tagdiv.com/install-via-ftp/

Hope this helps and let us know how it goes!

Thanks for your understanding!

Hello mayaguez,

Clear all your caches, purge CDN files if you are using the CDN system and check the results.

Thanks for the message!