- NewspaperCloudflare (CDN)
- NewspaperWP Rocket and Newspaper Theme: Optimization Guide
- NewsmagUsing the theme translations together with WPML
- NewspaperUsing the Theme Translations with WPML
- NewsmagCustom Post Type Support
- NewsmagRequirements for Newsmag
- TutorialsWhat is Ajax preloading?
- NewspaperRequirements for Newspaper
- NewspaperHow to Make the Site Faster
1. We could take a look, but I have not seen this before. I don’t know how would the theme detect those posts as belonging to the currently viewed post author, if they do not exist/not found in the first place. Try clearing any cache you have and also CDN if used.
To provide access send us an email at contact@tagdiv.com and provide admin login. Include a link to this topic in the email.
2. I will have to test this myself and see what are the results. I will let you know here as soon as I do, or continue by email.
Hello
It seems that the style.css is not getting loaded on your site.
Please disable all plugins except the page builder, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.
Thank you!
Hello zzboba,
You should simply disable and remove that plugin from Plugins list and this will disappears from your website. Clear all the caches, purge CDN files and check the results.
Thanks for the message!
Hello Ray,
Do you have cleared all the caches, purged CDN files in order to check the final results? If the problem is still there, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further investigate it closer your setup page. Provide there the link to this conversation so we can quickly identify you.
Thanks.
Hello paradise3net,
Make sure that you are using the latest version of the theme and required plugins installed via FTP way, remove all of the untested plugins, clear all the caches, purge CDN files and check the results.
Hope this helps and let us know how it goes!
Thanks for your understanding!
Hi,
In almost all cases Instagram related issues are caused by caching plugins and CDN service.
Try to clear your cache and if you use CDN service purge the files. Then check if Instagram displays the latest content. Normally it would update itself every 3 hours. Let us know the results.
Thanks
No CDN and I cleared cache with wpengine. I contacted them and here is the conversation we had. It looks like the code base is different but my stage environment is a copy of production.
WPENGINE:
I apologize for the confusion. Looking at vrfitness, it looks like it’s using td-social-counter. Since clearing the cache did not resolve the issue I ran a check to compare the differences between staging and live. It does look like there are multiple differences . One is related to the td social widget, it appears tha there is code in the widget that is blocking it. It says the following: > // register our widget
> add_action(‘widgets_init’, ‘td_load_widget’);
> function td_load_widget() {
> $td_block_widget = new td_block_widget( ‘td_block_social_counter’ );
> register_widget( $td_block_widget );
11d12
< add_action(‘widgets_init’, create_function(”, ‘return register_widget(“td_block_social_counter_widget”);’));
I would recommend reaching out to the plug-in developer with this information as it appears something within the plugin is actually blocking it. From reading the error, it appears that it’s related to registration of the widget.
Shane Hoalst
That is weird… It’s part of the theme. Why would it work in stag but not prod?
Read
Andy
4:10 pm
Because the file is different. In live the file /nas/content/staging/vrfitness/wp-content/plugins/td-social-counter/widget/td_block_social_counter_widget.php
states ” < //register our widget
< class td_block_social_counter_widget extends td_block_widget {
< var $td_block_id = ‘td_block_social_counter’; // change only the block id, the rest is autogenerated”
In staging it says: > // register our widget
> add_action(‘widgets_init’, ‘td_load_widget’);
> function td_load_widget() {
> $td_block_widget = new td_block_widget( ‘td_block_social_counter’ );
> register_widget( $td_block_widget );
11d12
< add_action(‘widgets_init’, create_function(”, ‘return register_widget(“td_block_social_counter_widget”);’));
4:12 pm
SO there are additional lines in staging that are allowing the widget to load. As these are code snippets, I wouldn’t be able to alter them. Likely you will need to reach out to a developer, or the theme developer to update the code within this file so that the site will load. As I’m not a developer I can’t say for sure what this code is meant for but due to the contents I believe this is what’s causing it to fail to work on live.
Hi,
@amazingpaleo The ID seems to work when I test it (latest theme version used)
– https://www.screencast.com/t/GcG2m6DS99N
Maybe you use a caching plugin or implementation, or use CDN to serve theme files. Clear and purge all of these if that is the case. It is unusual however that all the other socials display accurate counts, and only Instagram is broken for you. Try changing the ID to something else, like this for example
– https://www.screencast.com/t/TXdU1T6Nhz
Then switch back to your ID, see if this helps.
Hello ahujasahil,
I have checked your website but I did not saw any problems with your icons. Everything seems to be there. Provide some useful screenshots of the problem so I can identify it. Clear all the caches, purge CDN files and check the results.
Thanks for your understanding!
Hi,
The featured image can be bigger, for example the live theme demos use in some cases much bigger image sizes
– https://demo.tagdiv.com/newspaper/
This will however not have an impact, these original images will not be loaded in their full size on the website. Only thumbnails created from them will be shown
– https://forum.tagdiv.com/theme-thumbs/
Of course images can be further optimized. If you do not set featured images the modules in block and grids will display a default placeholder thumb. Of course your hosting plan has be ready for increased content and traffic
– https://forum.tagdiv.com/requirements-for-newspaper/
Suggestions for website speed are many, in this forum and also online
– https://forum.tagdiv.com/cache-plugin-install-and-configure/
– https://forum.tagdiv.com/cloudflare-cdn/
– https://forum.tagdiv.com/how-to-make-the-site-faster/
– https://forum.tagdiv.com/topic/score-100100-pagespeed-with-newspaper-wordpress-theme/
– https://forum.tagdiv.com/topic/newspaper-theme-speedify-your-website/
– https://forum.tagdiv.com/topic/tutorial-chriss-custom-optimizations-for-functions-php-etc/
Hello sahil,
To understand that the problem just happens only on the frontend? Do you have cleared all of your caches before checking the results? Remove all of the untested plugins, purge CDN files and check the results.
Thanks for your understanding!
Hi,
That is why it is always better to save the previous theme versions, only the latest theme version is available for download on themeforest. Or as it is recommended, make backups before updating in case something goes wrong
– https://forum.tagdiv.com/how-to-update-the-theme-2/
Some users keep testing domains (clones of the live website for testing purposes), and install the update there. This is helpful to spot eventual problems.
However the previous two theme updates contained mostly fixes, there were no major changes or additions that would cause the website to be damaged. Could be caching or CDN that needs clearing after the update. Or it has not been updated properly, in general the FTP method is recommended.
If you want the previous theme version, contact us at contact@tagdiv.com and we will provide it to you by email.
Thanks
Hello sahitl,
I have inspected your website and I saw that pagination does not work, sorry! Also, I have noticed that you are using a lot of untested plugins which can interact with the theme core files and causes a lot of unknown issues. Please remove all of them, clear all the caches, purge CDN files and check the results -> https://www.screencast.com/t/6oR86fJu Notice that the first step for WordPress debugging is to remove untested plugins. If the problem is still there, please try making a new install to another subdomain for testing and check the results.
Hope this helps and let us know how it goes!
Thanks for your understanding!
Hello Ant0ni0411,
Please update the theme again via FTP way to be sure that your install has been correctly made. Remove all of the untested plugins, clear all the caches, purge CDN files and check the results.
Thanks for your understanding!
Hello,
1. Please remove your customization made to the ticker. There is quite a bit of code change on your end that affects the news ticker.
2. This could be a plugin conflict so please disable all plugins except the page builder and yoast, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.
Thank you!
Hello gauravkhan,
Ensure that you have installed the latest version of it which is NP 8.7.4 via FTP way, check the system status parameters to be increased according to our documentation from here -> https://forum.tagdiv.com/system-status-parameters-guide/ enable the mbstring parameter to your dedicated server, remove all of untested plugins if you are using something like this, clear all the caches, purge CDN files and check the results.
Hope this help and let us know how it goes!
Thanks.
Hello,
This could be a plugin conflict so please disable all plugins except the page builder, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.
Thank you!
Hello,
This could be a plugin conflict so please disable all plugins except the page builder, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.
Thank you!
Hello,
This could be a plugin conflict so please disable all plugins except the page builder, clear cache and reset cdn files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functionality of the theme.
Thank you!
Hello jessejin,
It could be a temporary problem with your opacity. Maybe your images are stuck in opacity 0. This usually happens on a js error caused by plugins or customization or other external optimization tools. Please disable all plugins except visual composer, clear cache and reset CDN files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functioning of the theme.
We recommend using our TD COmposer because all of the major improvements in the future will be made on this plugin.
Hope this helps and let us know how it goes!
Thanks for the message!
Hello jessejin,
It could be a temporary problem with your opacity. Maybe your images are stuck in opacity 0. This usually happens on a js error caused by plugins or customization or other external optimization tools. Please disable all plugins except visual composer, clear cache and reset CDN files if you use it. Please also check any custom code you might have added to the theme panel or the theme files. If you use a child theme, please switch to the main theme to make sure it does not affect the proper functioning of the theme.
We recommend using our TD COmposer because all of the major improvements in the future will be made on this plugin.
Hope this helps and let us know how it goes!
Thanks for the message!
Hi,
That would be unusual, the previous theme version 8.7.3 contained the Instagram issue fix. All the problems that were mentioned after updating were caused by a form of cache, CDN, even browser cache. We could take a look if you could provide a link to your website.
There was an update released today, which also provides some more fixes including Facebook social counter (changelog here)
– https://themeforest.net/item/newspaper/5489609
Thanks
Hello juanrod2005,
Maybe the thumbnails have not been generated properly, please try to regenerate them. This is a guide
– https://forum.tagdiv.com/thumbnails-fix-strange-looking-images-on-blocks/
Then clear all caching and CDN if used. If there is still a problem, provide a link to your website so we can take a look.
Thanks.
Hello VADAVO,
Try to remove all of the untested plugins, clear all the caches, purge CDN files and check the results. If the problem is still there after you have disabled these, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can take a closer look at your setup page. Provide there the link to this topic so we can quickly identify you. I asked you to disable all of the untested plugins because this is the first step for WordPress debugging.
Thanks for your understanding!
Hello VADAVO,
Please update the theme to the latest version of it via FTP way, clear all the caches, purge CDN files and check the results. Also, you can make some useful screenshots and provide here.
Hope this helps and let us know how it goes!
Thanks for your understanding!
