Search Results for 'ftp'

Hi,

Please send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thanks

Hi,

Please check our documentation for installation
Install via FTP -> https://forum.tagdiv.com/install-via-ftp/
or
Install via WordPress -> https://forum.tagdiv.com/install-via-wordpress/

Also please make sure that you zip the folder you get from theme forest and you install just the newspaper.zip inside of that folder -> https://www.screencast.com/t/1VSuhTKu
If you need more help let me know!

Thank you.

Hi,

I think the Cloudways engineer need to add something to your .htaccess file according to this topic -> https://forum.tagdiv.com/topic/latest-update-broke-my-website/

You can try to install the plugins by FTP, the method is described in this guide
– https://www.wpbeginner.com/beginners-guide/step-by-step-guide-to-install-a-wordpress-plugin-for-beginners/

Thanks

Hi,

Please send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thanks

Hi,

Please send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thanks

Hi,

That option should only be missing if the theme is activated, check if that is the case in the theme system status section
– https://www.screencast.com/t/VTLGpPWM
So only if the theme has been activated would the option be missing. If the theme is not activated and the option is missing you could try to reinstall the theme, by FTP would be the most recommended method
– https://forum.tagdiv.com/install-via-ftp/

In case there is still a problem, send us an email at contact@tagdiv.com and provide admin login so we can take a look. Include a link to this topic in the email.

Thanks

Hi,

Please send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thanks

Hi,

Please make sure that the theme system status is configured as mentioned in the requirements guide. Please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.

Please add this code in the .htaccess , file at the end of the file:
<IfModule mod_substitute.c>
SubstituteMaxLineLength 10M
</IfModule>

If there is still a problem, you can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thank you .

Hi,

If you deactivate all plugins, clear all cache and the problem is still there, please send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thanks

Hi,

Make sure that you are using the latest version of the theme installed via FTP way, the latest version of WordPress, all the system status parameters are correctly increased according to our documentation from here -> https://forum.tagdiv.com/search/requirements/. Also, if the problem is still there, please try to make a new clean install to another sub-domain for testing and check the results.

Hope this helps and let us know how it goes!

Thanks.

Hi,

Ensure that you have respected the below useful guide from here ->
– https://forum.tagdiv.com/system-status-parameters-guide/
Hosting providers can do this for you, most do.

Also, check what PHP version are you using (should be higher than 5.6), check in the theme system status panel for example. There was a similar case before when using an older PHP version caused problems when installing a demo.

The last step if you have made all the above-mentioned changes and the result is the same, is to contact us at the mentioned email address and provide all the necessary information (admin login, FTP access or cPanel if possible). Also, paste a link to this topic so we can identify you.

Thanks

Hi,

Please send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thanks.

Hi,

Please check our documentation for installation
Install via FTP -> https://forum.tagdiv.com/install-via-ftp/
or
Install via WordPress -> https://forum.tagdiv.com/install-via-wordpress/

Also please make sure that you zip the folder you get from theme forest and you install just the newspaper.zip inside of that folder -> https://www.screencast.com/t/1VSuhTKu
If you need more help let me know!

Thank you.

Hi,

Yes, you can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thanks

Hi,

First of all, make sure that you are using the latest version of the theme installed via FTP way, clear all the caches, purge CDN files and check the results. If the problem is still there, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further investigate it closer your setup page. Provide there the link to this topic so we can quickly identify you.

Thanks for the message!

Hi,

If you are using mobile theme please check this documentation too -> https://forum.tagdiv.com/the-mobile-theme/

If you want, you can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thanks

Hi,

Please make a full backup, delete the theme with plugins ( theme plugins), and make a fresh install.

How to update the theme -> https://forum.tagdiv.com/how-to-update-the-theme-2/
Install via FTP -> https://forum.tagdiv.com/install-via-ftp/
Install via WordPress -> https://forum.tagdiv.com/install-via-wordpress/

Please make sure that the theme system status is configured as mentioned in the requirements guide. Please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower.

Also, try to increase the PHP version to 7 and check the results.

If there is still a problem please let us know.

Thank you for your understanding.

Hi,

Ensure that you are using the latest version of the theme installed via FTP way, update the WordPress, check the system status parameters to be increased according to our requirements from here -> https://forum.tagdiv.com/requirements-for-newspaper/

Thanks for your understanding!

Hi,

You can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible.

Thanks.

Hi,

Make sure that you are using the latest version of the theme installed via FTP way, clear all the caches, purge CDN files. If the problem is still there, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further investigate it closer your setup page.

Thanks for your understanding!

Hi,

Similar issues were fixed by adding the code provided at the bottom of the theme requirements guide in the htaccess file on the server
– https://forum.tagdiv.com/requirements-for-newspaper/

If the problem remains after adding the code, please send us an email at contact@tagdiv.com and provide admin login, also cPanel or FTP if possible. Include a link to this topic in the email.

Thanks

Hi,

That would be a common WordPress error, there are various suggestions and solutions online to try and see why this is happening. Even the hosting provider may have an idea what the problem is.
But the easier solution would be to install the plugin a different way.By FTP for example
– https://www.wpbeginner.com/beginners-guide/step-by-step-guide-to-install-a-wordpress-plugin-for-beginners/
– https://www.wpbeginner.com/beginners-guide/how-to-manually-update-wordpress-plugins-via-ftp/

It could be an issue with curl with your hosting setup. You could contact the hosting provider, they may be able to help. Or install the plugins by FTP.

Thanks

Hi,

First please make a full backup to your website.

Also lease make sure that the theme system status is configured as mentioned in the requirements guide. Please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.

Please check our documentation for theme update -> https://forum.tagdiv.com/how-to-update-the-theme-2/
A. Update the theme via WordPress
B. Update the theme via FTP
C. Update the theme automatically

After you update the theme please make sure that all theme plugins are updated ( also make sure that you have activate tagDiv Composer and tagDiv Cloud Library ).

Thank you.