Search Results for 'ftp'

Hi,

First make sure you are installing the actual theme zip file, not the whole theme package
– https://forum.tagdiv.com/whats-included/
– https://www.screencast.com/t/YAstK6bLp
You could also install the theme by FTP, that is the most recommend method
– https://forum.tagdiv.com/install-via-ftp/
– https://forum.tagdiv.com/how-to-update-the-theme-2/
Also that message could be related to insufficient WP memory or limited max upload size
– https://forum.tagdiv.com/system-status-parameters-guide/
– http://www.wpbeginner.com/wp-tutorials/how-to-increase-the-maximum-file-upload-size-in-wordpress/
Those parameters could be checked by the hosting provider and increased if needed.

Thanks

So the issue is happening despite disabling all the plugins. Try renaming the theme directory and login. If you made any modifications to WordPress files remove them. Seems the error points to a theme function that requires a WordPress file.

Also contact the hosting provider and mention this issue to them, they could check error logs or have some idea why this might be happening.

If there is still a problem we could take a look, please send us an email at contact@tagdiv.com and provide admin login, FTP acccess and cPanel if possible. Include a link to this topic in the email.

Hi,

There are some theme requirements that would affect the theme and plugins functionality if not set correctly
– https://forum.tagdiv.com/system-status-parameters-guide/
Check the theme system status, ask your hosting provider to increase the mentioned parameters to the recommended values or higher if possible. Additionally please try as a quick test to deactivate all other plugins except theme plugins. Check if this has any effect.

If there is still a problem, please send us an email at contact@tagdiv.com and provide admin access, FTP and cPanel as well if possible. We will take ma look.

Thank you!

Hi,

Please check the theme system status, especially the allocated memory
– https://forum.tagdiv.com/system-status-parameters-guide/
Ask your hosting provider to increase it to the recommended value, higher would be better if possible.

If there is still a problem, please send us an email at contact@tagdiv.com and provide admin login information, FTP and cPanel access as well if possible. Include a link to this topic in the email. We will take a look.

Thanks

Hello middle_urals,

Sorry, but I cannot access your website and therefore, I cannot see the problem, unfortunately! Please notice that we do not have any bad reports in this case and we recommend to use the latest version of the theme installed via FTP way because this is the surest method in this case. Try to make a new install to another sub-domain for testing only with required plugins and check the results.

Thanks for your understanding!

Hi,

First please make sure you have the latest version of the theme (8.7.2) and theme plugins, especially the composer plugin. The tagDiv composer is now version 2.1.

In some cases the solutions from this topic worked for blank pages
– https://forum.tagdiv.com/topic/gray-page-tagdiv/
– https://forum.tagdiv.com/topic/javascript-error-td-composer-wont-load/
You could give those a try.

If there is still a problem, send us an email at contact@tagdiv.com and provide admin login information, FTP and cPanel access. We will take a look. Include a link to this topic in the email.

Thanks

Hello all,

Please notice that none of our theme updates are not intended to spoil your site but their purpose is to bring more improvements to the theme. Please keep in mind that before each update you should make a full backup to your database to avoid losing all of your data and to be safe. Ensure that the update has been correctly made via FTP way according to our documentation from here -> https://forum.tagdiv.com/install-via-ftp/ Also, please notice that you have some additional customizations to your website, for the next update, if you did not save it to your backup, all of these will be overwritten by the theme code.

Thanks for your understanding!

Hello middle_urals,

Sorry but please notice that we do not have any bad reports in this case until now, regarding on our latest updates. Please make sure that the theme update has been made correctly via FTP way, according to our documentation from here -> https://forum.tagdiv.com/install-via-ftp/ Remove all of the untested plugins, clear all the caches and check the results. Try to re-save your permalinks and check the results. I have tried to access your website but with fail -> https://www.screencast.com/t/9NJ7hmwX1z

Thanks for your understanding!

Hi,

Could be something specific to the hosting server configuration, if it works on one domain and not on the other. We could take a look if you could provide admin access, FTP and cPanel if possible as well to the website with the problem. maybe we can identify why this is happening. Send this details at contact@tagdiv.com and include a link to this topic in the email.

Hello Henrique Filho,

Please try to make a new theme install via FTP to another sub-domain for testing, update all the plugins, clear all the caches and check the results.

Hope this helps and let us know how it goes!

Thanks for your understanding!

Hi,

Please try to deactivate all other plugins except theme plugins as a quick test. Disable them by FTP
– http://www.wpbeginner.com/plugins/how-to-deactivate-all-plugins-when-not-able-to-access-wp-admin/
Check if the issue is solved after doing this. Let us know.

Hi,

Most of those errors seem to point to the child theme. Try disabling that as well as a quick test. Check if it solves the issue.

If there is still an issue we could take a look. Send us an email at contact@tagdiv.com and provide admin login, also FTP and cPanel access if possible. Include a link to this topic in the email.

Thanks

Hi,

There is no issue currently like that brought to our attention since the theme update. So it could mean the problem is happening and it is being caused in particular cases. The composer version 2.1 improves over 2.0, and works with the theme in all our tests.

If you could send us admin login to your website by email at contact@tagdiv.com and more details about what the problem is, we will take a look. FTP and cPanel access may be required for deeper investigation.

You can test before with no plugins active other than theme plugins, no theme modifications and custom code, if possible.

Thank you!

Hello rpharaniya,

First of all, I have noticed that your website does not work when I have tried to access it -> https://www.screencast.com/t/zswdoSpb7ptz Make sure that you are using the latest version of the theme installed via FTP way and all of the required plugins was updated to the latest version of it.

Thanks for your understanding!

Please send us an email at contact@tagdiv.com and provide admin login information, FTP and cPanel access as well. We will investigate this issue, hopefully we can identify what could be causing this issue.
Also include a link to this topic in the email.

Hello yannrio,

I suggest you make a new install to another sub-domain for testing via FTP way, remove all of the untested plugins, clear all the caches and check the results. The Social Counter has been fully tested with the theme and should works as expected.

Thanks for your understanding!

Hello Rumail Abbas,

Please make sure that you are using the latest version of the theme installed via FTP way, remove all of the untested plugins, clear all the caches and check the results. Ensure that you have installed all the required TagDiv plugins and check the results.

Thanks for your understanding!

Hello jmedina0107,

Make sure that you are using the latest version of the theme installed via FTP way and also, ensure that the Social Counter plugin has been updated to the latest version of it. Clear all the caches and check the results.

Thanks for your understanding!

Hello,

This issue happens in particular cases and is tied to specific server and php configuration. There are a few steps in solving this issue however.
1. Check file permissions: http://www.wpbeginner.com/beginners-guide/how-to-fix-file-and-folder-permissions-error-in-wordpress/
2. change php version on your host and check security modules.
3. comment out the check for the error from the wordpress code:
https://scotty-t.com/2011/03/28/fix-for-the-plugin-does-not-have-a-valid-header/
4. Install the plugins via ftp: http://www.wpbeginner.com/beginners-guide/how-to-manually-update-wordpress-plugins-via-ftp/

Hope this helps.

Thank you!