Search Results for 'ftp'

Hello hoffman81,

First of all, please make sure that you are using the latest version of the theme, installed via FTP way because this is the surest method in this case. This error might happen due if you are using some untested plugins which can interact with the js code of the theme and break it. Please remove all of these, clear all the caches, purge all CDN files if you are using a Cloudflare system and check the results.
If the problem is still there, please provide your website URL so I can take a closer look at it.

Thanks for the message!

Hello defocusmedia,

Ensure that you are using the latest theme version installed via FTP way, remove all of the untested plugins, clear all the caches and purge all CDN files if you are using something like this. Also, check the system status parameters to be increased according to our documentation here -> https://forum.tagdiv.com/system-status-parameters-guide/

Thanks for the message!

Hi,

The new options should be visible in the post sharing settings
– https://www.screencast.com/t/IqjrCYTkMIx
– https://www.screencast.com/t/hBbKW6ZX
If none of these settings are present, then most likely the them has not installed properly. Re-install by FTP and check again
– https://forum.tagdiv.com/how-to-update-the-theme-2/
Be sure to clear CDN if used and caching as well.

Thanks

Hi,

You still not mention how it is not working, what exactly is happening. Each composer is tested and works with the theme
– https://www.screencast.com/t/xOq2ZxWnw1
Please re-install the theme by FTP
– https://forum.tagdiv.com/install-via-ftp/
Deactivate and remove all theme plugins and reinstall them. Deactivate all other plugins, leave only theme plugins active. Check to see if everything works as intended.

Thanks

Hello riojana79@gmail.com,

You should download the latest version of the theme from Theme Forest, make a full backup to your database, remove the older version of the theme and then install the new update theme via FTP way according to our documentation here -> https://forum.tagdiv.com/install-via-ftp/ We recommend doing this way because this is the surest method in this case.

Thanks for your understanding!

Hello Cahtryn,

Make sure that your old version of Visual Composer has been removed and then you should follow these steps. Also, if the problem is still there, you should make a new clean install from scratch to another sub-domain via FTP way, clear all the caches, purge all CDN files if you are using the Cloudflare and check the results. Please check our useful guide for theme installing from here -> https://forum.tagdiv.com/newsmag-installing-demos/

Thanks for the message!

Hello PAPPACLART,

Please check your system status parameters to be increased according to our useful guide from here -> https://forum.tagdiv.com/newsmag-install-via-ftp/, remove all of the untested plugins, clear all the caches and check the results. I have tested the theme with the latest version of WordPress and I did not saw any problems, sorry! You should provide some useful screenshots so I can see the error.

Thanks for the message!

Hello yanhuaqianxiao,

Please make sure that you are using the latest version of the theme installed via FTP way -> https://forum.tagdiv.com/install-via-ftp/ because this is the surest method, in this case, check your system status parameters to be increased according to our documentation here -> https://forum.tagdiv.com/system-status-parameters-guide/ If the problem is still there, try to make a new clean install to another sub-domain for testing and check the results.

Hope this helps and let us know how it goes!

Thanks.

Hello dreamtownrealty,

Check the system status parameters to be increased according to our documentation from here -> https://forum.tagdiv.com/install-via-ftp/ Most likely, the PHP memory has exhausted and that’s why you can not save anything.

Thanks for the message!

Hi,

The website does not display properly from what I can see. The blocks and layout are broken. First depending on what page builder you are using, deactivate the other. If you use Visual composer deactivate the tagDiv composer. After doing this check the result.
If you made any modifications to the theme files or added custom code that could cause this issue check this as well. Try deactivating plugins if possible, leave only theme plugins active.
Ultimately do a theme reinstall by FTP
– https://forum.tagdiv.com/install-via-ftp/

Thanks

Hi,

If the theme panel save button is missing that could mean the theme was not installed successfully. Please try and reinstall the theme, by FTP would be the most recommended method in the matter
– https://forum.tagdiv.com/install-via-ftp/
Let us know if the issue is still present after reinstalling.

Thanks

Hello cornelio70,

Frist of all, you should remove the old theme from your WordPress if in the past you have an old version of that theme. Also, very important is to make the theme update via FTP way because this is the recommended way and the surest method, in this case, according with this useful documentation from here -> https://forum.tagdiv.com/install-via-ftp/

Thanks for the message!

Hello mrgergoke,

Ensure that you are using the latest version of the theme, remove all of the untested plugins, clear all the caches and check the results. If the problem is still there, I suggest you make a new clean install from scratch via FTP way to another sub-domain for testing, use only the tested plugins and check the results. Notice that our TagDiv Gallery should works as expected, as you can see in our demo preview.

Thanks for the message!

Hello Niclamus,

I recommend you to make a new clean install from scratch via FTP way to another sub-domain, clear all the caches and check the results. If the problem persists, you should send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further inspect it closer your setup page.

Thanks for the message!

Hi,

The theme requirements are mentioned here
– https://forum.tagdiv.com/requirements-for-newspaper/
Also these server and WordPress parameters should be according to the guide
– https://forum.tagdiv.com/system-status-parameters-guide/
The most recommended install method is by FTP
– https://forum.tagdiv.com/install-via-ftp/
Either than these there would be no other requirements. The theme and theme plugins should work properly. As described here the 505 error would be related to the server
– https://en.wikipedia.org/wiki/List_of_HTTP_status_codes
You could check similar topics in the WordPress forum if the problem is still present
– https://wordpress.org/support/topic-tag/505-error/

Thanks

Hi,

Re-install all theme plugins from the latest theme package. Use the latest theme version, re-download the theme package to be sure and install that one
– https://forum.tagdiv.com/install-via-ftp/
Test with no other plugins active, there should not be any problems. If there are, please send us an email at contact@tagdiv.com and provide admin login information so we can investigate, as well as more details about what exactly are the actions you take before the problem occurs.
Also paste a link to this topic in the email.

Thanks

Hi,

There would be no need to downgrade the theme, please re-install the latest version
– https://forum.tagdiv.com/install-via-ftp/
Re-install the composer and multi-purpose plugin as well. If there is still a problem, send us an email at the address mentioned above and provide admin login. We will make investigations. Remember to paste a link to this topic in the email.

Thanks

Hello Danu R,

Please remove all of the untested plugins if you are using something like this, clear all the caches and check the results. If the problem is still there, I suggest you make a new clean install from scratch via FTP way, clear all the caches and check the results. Also, if the problem is still there, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) so we can further investigate it closer your setup page. Provide there the link to this topic so we can quickly identify you.

Thanks for the message!

Hello bogdan,

You should update the theme via FTP way, clear all the caches, purge all CDN files if you are using the Cloudflare plugin, remove all of the untested plugins if you are using something like this and check the results. If the problem is still there, you should make a new fresh install from scratch via FTP way to another sub-domain and ensure that your Mega Menu has been set up accordingly with the documentation from here -> https://forum.tagdiv.com/newsmag-mega-menu/

Thanks for the message!

Hello Ryansmccain,

Please try making a new clean install from scratch via FTP way, clear all the caches and check the results. If you are using some untested plugins try to disable all of these, clear of the caches and check the results.

Thanks for the message!