Search Results for 'ftp'

Hello !

Please send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thank you !

Hi,

Please send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thanks

Hi,

First of all, ensure that you have correctly updated the theme via FTP way according to our documentation from here, make sure that your system status parameters are correctly increased according to our guide from here -> https://forum.tagdiv.com/system-status-parameters-guide/ If the problem persists, please provide your website URL so I can take a closer look at it and also, provide more details about this so I will be able to provide a more accurate response.

Thank you!

Hello !

Indeed we managed to reproduce your problem. Please contact us via email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thank you !

Hello !

We are sorry for your inconvenience !

It is mandatory to delete all what was left from the older version before intalling this update. Overwriting the files would cause a lot of problems. If you are certain that you have installed the updates correctly by deleting all of the older versions and made a clean install from scratch please contact us via email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Also take a look at our documentation about installing the theme and plugins: https://tagdiv.com/how-to-install-plugins-and-update-plugins/ ; https://tagdiv.com/how-to-install-newspaper-theme/

Thank you !

Hello !

We are sorry for your inconvenience !

It is mandatory to delete all what was left from the older version before intalling this update. Overwriting the files would cause a lot of problems. If you are certain that you have installed the updates correctly by deleting all of the older versions and made a clean install from scratch please contact us via email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Also take a look at our documentation about installing the theme and plugins: https://tagdiv.com/how-to-install-plugins-and-update-plugins/ ; https://tagdiv.com/how-to-install-newspaper-theme/

Thank you !

Hi,

Seems there is a 500 error – http://prntscr.com/nlw8dr I suggest that as a first step you check the theme requirements guide – https://tagdiv.com/newspaper-theme-requirements/
In most cases such issues happen when there aren’t enough resources available.

We recommend a value of 256M for the wp-memory location. Most hosting provider initially set it to 40M which is not enough for the theme, theme plugins, and additional plugins. The guide mentioned how the required parameters can be increased, you can also contact the hosting provider to do it for you, they should be able to.

In case the issues remains after trying these suggestions, or there is no need to increase the resources, we could take a look at it. Please send us an email at contact@tagdiv.com and provide admin login, also cPanel or FTP. We will investigate. Include a link to this topic in the email.

Thanks

Hello !

This can be a plugin conflict, please make sure that you do not have one. Also please deactivate all non theme plugins, also if you are using child theme or cache plugin, please deactivate them, clear all cache and try again.

If the problem persists please send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thank you !

Hi,

Please send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thank you!

Hi @fatih,

Please send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thanks.

Hi,

Check if your theme was properly installed or updated via FTP way, check the system status parameters to be increased according to our documentation from here -> https://forum.tagdiv.com/system-status-parameters-guide/ In most cases, that problem happens due to a bad configuration of your parameters. PHP memory can be exhausted and that’s why you cannot save anything.

Thank you!

Hi,

Please provide your website URL so I can take a closer look at it. I need to check your website so I can see how it works. Ensure that you have correctly installed the theme via FTP way, according to our documentation from here -> https://forum.tagdiv.com/install-via-ftp/

Thank you!

Please send us an email at contact@tagdiv.com and provide admin login as well as cPanel or FTP. We will do what is needed to fix the single image issue. Include a link to this topic in the email.

Hello !

We are sorry for your inconvenience !

It is mandatory to delete all what was left from the older version before intalling this update. Overwriting the files would cause a lot of problems. If you are certain that you have installed the updates correctly by deleting all of the older versions and made a clean install from scratch please contact us via email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thank you !

Hi,

Please send us an email at contact@tagdiv.com and provide admin login, also cPanel or FTP if possible. Include a link to this topic in the email. We will investigate the issues you are having.

Thanks

Hi,

The social counter seems fine – http://prntscr.com/nl2d73 from what I can see.

For the single image fix all you need to do is to download that file, then replace the current one in the composer plugin by following this path – https://prnt.sc/nikwre
This fix will be implemented in the next theme update, but I can’t say when it will be released.

If you don’t know how to do it exactly, send us an email at contact@tagdiv.com and provide admin login as well as cPanel or FTP. Include a link to this topic in the email.

Hello !

Try disabling it to see if that causes the problem. If the problem persists please contact us via email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thank you !

Hello !

Please make sure you’re installing the latest version of Newspaper wich is 9.7.2 ; Also make sure that you meet all the requirements for this theme, it can be found here: https://tagdiv.com/newspaper-theme-requirements/ ; Also take a look at our theme instalation guide: https://tagdiv.com/how-to-install-newspaper-theme/

If the problem persists please contact us via email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thank you !

Hello !

Unfortunately this issue occurs sometimes happens on wordpress. Please take a look at this tutorial on how to upload the plugin manually via ftp: https://www.wpbeginner.com/beginners-guide/how-to-manually-update-wordpress-plugins-via-ftp/

Thank you !

Hello !

Please contact us via email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thank you !

Hello !

We are sorry for your inconvenience !

It is mandatory to delete all what was left from the older version before intalling this update. Overwriting the files would cause a lot of problems. If you are certain that you have installed the updates correctly by deleting all of the older versions and made a clean install from scratch please contact us via email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thank you !

Hi,

Please make sure that all the settings are like in our requirements, please follow the guide carefully
– https://forum.tagdiv.com/requirements-for-newspaper/
and please increase all requirements that are lower, and follow all steps.
WP_MEMORY_LIMIT try to increase it at least to 256mb.
Also please check the php version to be 7-7.2

When tagDiv Composer is not working -> https://forum.tagdiv.com/tagdiv-composer-not-working/

Please make sure that you do not have a plugin conflict, please deactivate all non theme plugins, also if you are using child theme or cache plugin, please deactivate them, clear all cache and try again.

If there is still a problem, you can send us an email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Let me know how is works!
Thank you!

Hello !

We are sorry for your inconvenience !

It is mandatory to delete all what was left from the older version before intalling this update. Overwriting the files would cause a lot of problems. If you are certain that you have installed the updates correctly by deleting all of the older versions and made a clean install from scratch please contact us via email at contact@tagdiv.com and provide admin login, as well as cPanel or FTP if possible. We will take a look. Include a link to this topic in the email.

Thank you !