Search Results for 'install'

Hello,
The ‘kite one’ font is already installed and it can be selected from the theme panel fonts section: http://screencast.com/t/nfhfqBrG3f
Thank you!

Hello harryst,

Please ensure you have followed the correct steps to add the slide and also, please make sure you have filtered this slide by existing category with posts in your site. An example -> http://screencast.com/t/QhsQrGEflZl
I’ve tested on my side and everything seems to work properly. Please ensure that you do not have plugins in conflict. After this advice, if your slide still does not work, please try to disable all the active plugins, except Visual Composer, clear all caches and install only the plugins that come bundled with our theme and try it again and rule out the conflict plugins.

Hope this helps and let us know how it goes!

Thank you for the message!

Hello,
In order to remove the tagdiv url from the social counter, you need to edit every page the social counter is specified. I assume you installed the demo content. Every page the social counter appears on must be edited and the social id’s changed. Or you can simply remove the element and add it again in visual composer.
Please follow this topic to see how to set up the social counter: https://forum.tagdiv.com/tagdiv-social-counter-tutorial-2/
For other social buttons except the social counter, you will need to edit add the url’s in the theme panel:http://screencast.com/t/wV5wnJcbZHzx
I hope this helps.
Thank you!

Hello JPhillips20,

Please make sure you have these requirements before further investigation is required:

1) Please make sure you have the latest theme version: 6.6.3. If not, you need to follow this guide to update your theme: https://forum.tagdiv.com/how-to-update-the-theme-2/

2) Having the latest version of the theme is not enough if you do not update the social counter as well. You need to remove the current version you use: http://screencast.com/t/4jvRwNzK and then install the version of the plugin that comes with the 6.6.1 theme: http://screencast.com/t/9AKKURjTjX
You can recognize if you have the correct version of the plugin when you see the new app key settings: http://screencast.com/t/CIXxklBanNl If you do not have these settings in your social counter it means you do not have the correct version.

3)You need to follow this guide to get the requirements from facebook:
https://forum.tagdiv.com/tagdiv-social-counter-tutorial-2/
Please keep in mind that the social counter is not a live count. It will update once every few hours.

Once you followed all the above steps properly and made sure you have not missed anything, (and the social counter still does not work), then you can send an email to contact@tagdiv.com with your login information so we can further inspect the issue.

Hope this helps and let us know how it goes!

Thank you for the message!

Hello @blackgold, @sailingchance,

I’ve checked on my side this tested plugin and everything seems to work properly and the sidebar too.
Please ensure that do not exist plugins in conflict. Please try to disable all the active plugins, except Visual Composer, clear all your caches and install only the plugins that come bundled with our theme and try it again. It is possible to use some miscellaneous untested plugins which cause a lot of errors in our theme.

Hope this helps and let us know how it goes!

Thank you for the message!

Hello,
I assume you are receiving an ajax error.
Unfortunately this error could come from a big number of problems. It is a general error and we cannot pin point it to a specific thing. I believe it happens due to your server configuration which is not responding, it could be due to a delay or it could also be a temporary issues so you can try this a few times and if you still get this error please contact your host provider and let him know about this, ask them to unblock our demo in order to retrieve the theme data. It could also happen due to your wp install or other plugins might also cause this so you could also test this on a fresh wp install and let us know if you still get the same result. Also make sure that your permission for the upload folder are set correct. You can check this by trying to upload an image in media library. If the process succeeds then the permission are ok. If not you can use the c-panel to change permissions (set them to 777) or if you do not have access to the cpanel, please contact your hosting provider.

Thank you!

Hello ismailblogger,

Please ensure that you have disabled all the active plugins, except Visual Composer, clear all caches and install only the plugins that come bundled with our theme…this kind of problem seems to come from plugins conflict and, therefore it is very important to follow these steps to rule out a conflict plugins. If your problem is still there, after this changes, please provide your URL website so I can further inspect the issue.

Hope this helps and let us know how it goes!

Thank you for the message!

Hello xmirz0,

I’ve checked your website and I saw that you have a lot of js. errors in your console, as you can see in this screenshot: http://screencast.com/t/j77VamREbw These errors might come from conflict plugins. Please try to disable all the active plugins, except Visual Composer, clear all caches, purge the CDN files if you used and install only the plugins that come bundled with our theme. Also, please try to identify what kind of plugin create this issue, disable all of them and install one by one and check which plugin generates the issue. We recommend using only our tested plugins, like this: http://screencast.com/t/f9BQ7y11TM If you want to use other plugins, please notice that we cannot provide support for this kind of untested plugins, sorry!
After this advice, if your problem is still there and your mobile menu still not working, please let us know.

Hope this helps!

Thank you for your understanding!

Hello doran,

I’ve tested on my side and everything seems to work properly. This is the original size of the thumb used by the theme. This thing you should see here: http://screencast.com/t/IfHJMtXc – http://screencast.com/t/513dm70GHOYr – http://screencast.com/t/lp8qXWPIt4ev
I suppose that your original size is different of this block and it becomes to original size (218 px) when the number of posts is 1…this is strange…and might be a conflict plugins. Please try to disable all the active plugins, except Visual Composer, clear all caches, purge CDN file if you used and install only the plugins that come bundled with our theme and try it again. If the problem is still there, after this advice, please let us know.

Hope this helps!

Thank you for the message!

Hello,

Please try to reinstall the theme via ftp: https://forum.tagdiv.com/install-via-ftp/ and make sure you try it without other plugins. Disable all of them and then install visual composer. You can also check for hosting settings. Please use this guide to see if your settings are in order: https://forum.tagdiv.com/system-status-parameters-guide/

Thank you!

Hello muaythaiguy,

Each demo content is using a different CSS source and it is possible to cause same conflicts with your plugins used. We have a list of tested plugins and we recommend to use all of them because do not produce conflicts with our theme. This list you should see here: http://screencast.com/t/AoPtEGlpNgA If you use others plugins, we cannot provide support for this untested plugins and is possible to appear some errors. You have to disable all the active plugins, except Visual Composer and install one by one and check what the plugin may produce this error and try to replace it with another plugin with the same function.

Hope this helps and let us know how it goes!

Thank you for the message!

Hello bullet550cc,

Please try to disable all the active plugins, except Visual Composer, clear your caches, purge CDN files if you used and install only the plugins that come bundled with our Theme. It is very important to follow this advice because it is possible to exist a conflict between new latest update and your plugins that you used.
If your problem is still there, after this advice, please let me know.

Hope this helps!

Thak you for your message!