- NewsmagInstall via WordPress
- NewsmagInstall via FTP
- NewsmagInstalling pre-built websites
- NewsmagUsing the theme translations together with WPML
- NewsmagHow to update a plugin
- NewsmagNewsmag theme support
- NewsmagCustom Post Type Support
- NewsmagImport / Export theme settings
- NewsmagHow to add icons in the menu
- NewsmagRequirements for Newsmag
- NewsmagNewsmag documentation
- NewsmagHow to update the theme
- NewsmagBlock settings tutorial
- NewsmagHow to update the WPBakery plugin
- NewsmagIntroduction
- NewsmagMain menu
- NewsmagFeatured image or video
- NewsmagAuthor card
Looks like I cannot delete/edit my prior comments in the forums here. Not sure how it sounds like I had two different errors though. I had one problem. I clicked the “activate” button, and nothing happened, no matter what I tried.
I did however, get a direct email reply from your support team, not sure if it was you or someone else who replied. They mentioned the following, which ended up being very helpful for me figuring out the root-cause of my issue, so I’m posting it here to hopefully help others in the future: Check with the browser inspector in the console, there is an error like so for example – https://prnt.sc/mbuXJ2imLhBy Is this perhaps happening in your case as well? Or are there other errors in the console perhaps?
In my case, the problematic plugin for me was an SMTP email plugin that allowed me to force WordPress to use AWS SES to send all of my emails, and for some reason, the Newsletter Theme would not let me activate the product because the SMTP plugin kept trying to do something with the email address field in the Newsletter Theme Activation Form. I disabled/uninstalled my SMTP wordpress plugin, then activated the Newsletter Theme, and then I re-enabled my SMTP email plugin, because I need that in order to get WordPress to send-out reliable emails to my customers…. Im really hoping that the YaySMTP plugin doesnt break other functionality within your Newsletter Them in the future… I’ve asked your support people if I could please send you the YaySMTP plugin so that you can fix your Theme so that it no longer conflicts with the YaySMTP plugin….I feel like other basic SMTP plugins would do the same thing with your Theme.
In order to help others save a LOT of time in the future, can you please post the following on your license activation help article on your website? Had I discovered the earlier comments that I received from your support team, on your Newsletter Theme license activation “how-to” page, it would have saved me considerable time and headache this weekend with identifying the problem-plugin: Check with the browser inspector in the console, and look to see if there an error, for example – https://prnt.sc/mbuXJ2imLhBy – Is this perhaps happening in your case as well? Or are there other errors in the console perhaps? If you are seeing errors, it may well easily identify a plugin problem going on with your website
Last thing I’d like to ask, can you please advise me on how to manually activate the product should I ever need to? I can see in your code after doing lots of searching, that there at least used to be a manual activation method….but the URL that pointed to manual activation from my website is no longer accessible on your end:
If your company recently removed the ability for us to manually activate the product, then I beg you to please bring that functionality back…my example should be enough of a good use-case for you offering this feature.
Thank you for your time and help.
Looks like I cannot delete/edit my prior comments in the forums here. Not sure how it sounds like I had two different errors though. I had one problem. I clicked the “activate” button, and nothing happened, no matter what I tried.
I did however, get a direct email reply from your support team, not sure if it was you or someone else who replied. They mentioned the following, which ended up being very helpful for me figuring out the root-cause of my issue, so I’m posting it here to hopefully help others in the future: Check with the browser inspector in the console, there is an error like so for example – https://prnt.sc/mbuXJ2imLhBy Is this perhaps happening in your case as well? Or are there other errors in the console perhaps?
In my case, the problematic plugin for me was an SMTP email plugin that allowed me to force WordPress to use AWS SES to send all of my emails, and for some reason, the Newsletter Theme would not let me activate the product because the SMTP plugin kept trying to do something with the email address field in the Newsletter Theme Activation Form. I disabled/uninstalled my SMTP wordpress plugin, then activated the Newsletter Theme, and then I re-enabled my SMTP email plugin, because I need that in order to get WordPress to send-out reliable emails to my customers…. Im really hoping that the YaySMTP plugin doesnt break other functionality within your Newsletter Them in the future… I’ve asked your support people if I could please send you the YaySMTP plugin so that you can fix your Theme so that it no longer conflicts with the YaySMTP plugin….I feel like other basic SMTP plugins would do the same thing with your Theme.
In order to help others save a LOT of time in the future, can you please post the following on your license activation help article on your website? Had I discovered the earlier comments that I received from your support team, on your Newsletter Theme license activation “how-to” page, it would have saved me considerable time and headache this weekend with identifying the problem-plugin: Check with the browser inspector in the console, and look to see if there an error, for example – https://prnt.sc/mbuXJ2imLhBy – Is this perhaps happening in your case as well? Or are there other errors in the console perhaps? If you are seeing errors, it may well easily identify a plugin problem going on with your website
Last thing I’d like to ask, can you please advise me on how to manually activate the product should I ever need to? I can see in your code after doing lots of searching, that there at least used to be a manual activation method….but the URL that pointed to manual activation from my website is no longer accessible on your end:
If your company recently removed the ability for us to manually activate the product, then I beg you to please bring that functionality back…my example should be enough of a good use-case for you offering this feature.
Thank you for your time and help.
Hello!
For the default templates, you need to have the standard pack plugin installed and active.
We recommend using cloud/PRO templates in order to have the possibility to edit them with the TagDiv Composer, which contains a lot of functions and features, Please check our tutorial here: https://forum.tagdiv.com/tagdiv-composer-tutorial/
More documentation about the cloud templates is here:
– https://forum.tagdiv.com/cloud-library-templates/
– https://forum.tagdiv.com/design-post-pages-using-cloud-library-templates/
– https://forum.tagdiv.com/cloud-library-category-templates/
Thank you!
Hi,
Please let me know what version you have now.
Using our theme, you can choose from 3 mobile versions
-> mobile responsive => https://www.screencast.com/t/oJ2ShOp47
-> mobile theme plugin => https://forum.tagdiv.com/the-mobile-theme/
-> mobile page => https://tagdiv.com/newspaper-10-3-7-update-brings-customizable-and-fast-mobile-pages/
Suppose you created the mobile pages with tagDiv Composer. In that case, when you install the Mobile Theme plugin, your pages will be overwritten by the plugin (the mobile theme comes with its templates for page, post, category, etc so your current templates from the desktop theme will get converted to the mobile theme layout, the page content is made without builders in mobile editor => https://www.screencast.com/t/xbgZG8kH also, the options that are provided to edit the mobile theme version are limited (this keeps the things simple)).
This is a video about Responsive Newspaper Theme, AMP & Mobile Theme, Mobile Pages & Templates -> https://www.youtube.com/watch?v=SpGkOnJeNZY
So, the mobile responsive is what you see then that you select the viewport on phone => https://www.screencast.com/t/matV17hH, so some settings may apply for each viewport(where is the border blue), and others are not(where the border is black).
The mobile page has the mobile templates from Cloud Library => https://www.screencast.com/t/YCcZ8rL8
Mobile responsive version of the theme and the mobile page editor can be edited with tagDiv Composer, the mobile theme plugin not.
For example, you can have the mobile theme plugin activated and use the mobile page/mobile responsive version for the homepage/pages, but for the categories pages/404 page you can’t use the mobile page/mobile responsive version if you have the mobile theme plugin activated.
So, if you want to design the pages with tagDiv Composer, you can use the mobile page or mobile responsive version.
Thank you!
Hi,
I encountered an issue in the last few days since I installed the Newspaper theme. The RSS Feed: https://www.teslaoracle.com/feed/
Due to the Featured Image is not included in the feed, services like Flipboard are loading the wrong image and that’s leading to problems in getting users to click on article links.
Please guide me ASAP.
Thanks!
If I could get a refund, it would have been amazing; the fact that you can’t get a refund and their theme isn’t installed makes me feel like I have been scammed.
Same issue here. They seem to be slow to react and fix their issue. Others have posted in this same forum about the same problem, and their technical support people want wp-admin access to your website so they can presumably manually activate the product… I cant/wont give wp-admin access for security reasons. I too have wasted a lot of time trying to activate. About to leave a negative review because they’ve known about this issue for at least a week now I believe, and no fix and they still sell the product without updating their product page to notify the customers that there is an activation issue and you’ll have to contact support between Monday thru Friday in whatever timezone they use…which would be nice to know before you buy. It certainly shouldnt take more than a week to fix their activation issue or develop a new method…should be a high-priority task to make the most essential of installation features work properly for new customers…
I bought the newspaper theme 12.5 from Themeforest, installed the required plugins, but I can’t activate the license as it keeps bring error “sorry you are not allowed to view this page” I have checked everything with my host and admin permission and they’re working fine, I don’t know why the theme is not allowing me activate the license key, I’m stressed out from trying for almost 4hours.
I updated to 12.5.1, but it did not update plugins such as composer, library, etc. I reinstalled these individually and the homepage came back, but the articles, when clicked on, open to the following error message:
wp_booster error:
td_api_base::mark_used_on_page : a component with the ID: single_template_8 is not set.
/homepages/40/d777345072/htdocs/4-15-2023/NEWFOLDERapp910724598/wp-content/plugins/td-composer/legacy/common/wp_booster/td_api.php
Display backtrace
I reverted back to version 12.5 and was able to recover my Optin subscribers, but error message above still appears when I try to click on articles. How can I fix this and what steps should be taken to prevent these problems with future theme updates?
Hello @jolie!
Activate the plugin, delete the element and see the changes.
Also, you can edit the page with the Gutenberg and delete the element from the code.
Do you have the version 5? https://forum.tagdiv.com/how-to-install-revolution-slider-v5/
Thank you!
Hello, we have a major problem with rev_slider. We do not use revolution slider, but installed it recently to test a feature.
https://app.screencast.com/PUgIxqXYCz4Ik
In this screenshot, taken after we removed Revolution Slider, there is a blank space called ‘rev_slider’ on all our pages. TagDiv freezes when coming into this page, and nothing can be done to get it unstuck.
Is there a way we may manually remove the rev_slider code?
Hello,
Please let me know if you have extra plugins installed, if yes, please disable them and try after.
Also, please try to use another browser.
Thank you!
When I try to click on “Install” for ANY of the prebuilt site themes, my browser (Safari) jumps to the top of the screen and will NOT allow me to install any of the prebuilts
Hello!
I recommend you have a fresh WordPress install and move the entire project (only with the tagdiv plugins) with the Duplicator plugin. So, you can be sure no one will access your website.
Thank you!
The tourism plugin is installed and activated but is missing when assign cpt template
Hi,
We answered your email, but the problem was that you hadn’t installed the plugin tagdiv Social counter https://i.imgur.com/Xwqyay8.png please purge the cache
Thank you!
Good Day Bogdan and team,
We are having issues with the social media links to appear properly ever since we have updated the new
updates from Tag Div for it’s newspaper themes. After we have updated, the Social Icons won’t appear. It will
only show html code on the site.
Inline image
We have checked all Social Links activations. All is checked to be active.
Can someone assist us to helping us resolve this problem please. Thank you
PS: I have tried contacting your team three (3) times
Hello @msassanelli !
Yes, you can install 2 CPT templates in that section. You can assign which templates you like by accessing the page in the frontend, for example: https://prnt.sc/p5oTUmjLtnHM
Thank you!
Hello robbykasch,
I apologize for the confusion, I don’t know how the initial site should look, and the homepage looks pretty decent, even the logo element.
What please check is to make sure that all cloud templates are assigned as global as they were before the update – https://i.imgur.com/jKlgMuj.png
Also, make sure that all theme plugins that were installed before the theme update are still enabled (you can check/install theme from Newspaper > plugin).
If you want to restore a backup and you want we can make the update for you to be sure that everything will be ok.
Thanks
I have already installed the extra plugin, but it is still not showing in my editor
newsletter tagDiv was not installed. Try to install and active. It work for me.
Hello Calin,
I think you have already adjusted something.
In my first update, not all tagDiv plugins were installed.
Now just tried again, and now I see that more plugins are installed, so now I have a good working websiten again.
Thanks
Hi,
I have installed the newsletter plugin but my editor is not showing the newsletter element
Hi, I am using the newspaper theme with the new App listing demo. While customizing, the single app page URL appears like this: https://aitoolsjournal.net/tdcpt_app_listing/velocrm/
I want to rename this tdcpt_app_listing part but I am not sure how. I have looked into cloud templates and other options, including installing the CPT UI extension. However, since the custom post type of apps listings is a part of demo, i am unable to figure out how I can edit it.
Any help or guidance would be appreciated.
Unfortunately, we are unable to grant you access due to the resource owner’s security policy. A similar problem exists on another site, which is also located on this server. Various demo templates are installed on the sites. There are no third party plugins. The WordPress version is installed by the hosting. That is, most likely, the problem is at the level of wordpress, server or php settings…
Thanks
