- TutorialsHow to install Revolution Slider
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- TutorialsHow to Update the WPBakery Page Builder plugin
- TutorialsExisting content
Trying to install this for one of the prebuilt sites and I keep getting this error. I’m not sure how to fix it.
Installing Plugin: tagDiv Social Counter
Downloading installation package from https://cloud.tagdiv.com/td_plugins/td-social-counter/08012d4f5c6ba8d872a20b247fc90df4/td-social-counter.zip…
Unpacking the package…
There has been a critical error on this website. Please check your site admin email inbox for instructions.
Hello!
I’ve tested on my end and it seems to work well: https://prnt.sc/cWS-UOvPU7qF
Please make sure you have the latest update of the theme and the plugins too.
Please execute these steps:
1. disable TagDiv Composer
2. uninstall(delete) TagDiv Composer
3. clear cache (if cache plugin exists)
4. install TagDiv Composer
5. activate TagDiv Composer
6. clear cache (if cache plugin exists)
Let me know the results!
Thank you!
Hi, i had website developed on local from flywheel. It had subscription via tagDiv Opt-In Builder. But after migrating to live it did something to tagDiv Opt-In Builder plugin. Instead components all i can see is CSS code. I have tried to reinstall plugin but after activation it shows this log. https://ibb.co/TbMjzkV
I have installed & customized newspaper theme on few domains, but currently unable to customize the theme on new domains and showing error “To use a license key on a different domain, you can unassign it from the list anytime after 2022-09-19 15:39:39 UTC + 02:00.”
But I want to use these theme to multiple domains, please get these resolved urgent basis.

Hello @nitroracing!
Please make sure that you have the latest update of the theme and plugins too.
Please execute these steps:
1. disable TagDiv Composer
2. uninstall(delete) TagDiv Composer
3. install TagDiv Composer
4. activate TagDiv Composer
Hope that helps you!
Thank you!
Hello @smga!
Make a test and deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, and see if the problem goes away. Please execute these steps:
1. disable TagDiv Composer
2. uninstall(delete) TagDiv Composer
3. install TagDiv Composer
4. activate TagDiv Composer
We have also a guide with some tips why our Composer is not working properly, please check: https://forum.tagdiv.com/tagdiv-composer-not-working/
Check some other possible factors which can interfere in our theme: https://forum.tagdiv.com/general-options-may-interfere-newspaper-theme/
Let me know the results!
Thank you!
Hello @coindakika!
Please make sure that you have the latest update of the theme and plugins too.
Please execute these steps:
1. disable TagDiv Composer
2. uninstall(delete) TagDiv Composer
3. install TagDiv Composer
4. activate TagDiv Composer
Hope that helps you!
Thank you!
Hi,
It looks like there is a problem with that demo. I tested it on my test install and it is the same, the content is imported even if the selection is to install the demo without content.
This is a bug, I will add it on the list so it can be fixed. Sorry for the inconvenience. The demo content will have to be removed from the website, please let me know if I can help. You can send us an email at contact@tagdiv.com and provide admin login in case you need help removing the demo content, or with using the theme. Let me know.
Thank you!
I installed Prebuilt Websites without content, but when install finished, content was included. How to solve this?
Note:
Blog: prianttaruh.com
Prebuilt Websites : Tech
Thank you for your quick reply.
First of all, I got it setup a bit cleaner now, thanks to your answer.
First, I uninstalled the mobile plugin and the omgf google fonts plugin, then I deactivated the “use google fonts” and “use default fonts” option in the theme panel.
Then I uploaded the fonts and added css to style.css from this link: https://google-webfonts-helper.herokuapp.com/fonts/comfortaa?subsets=latin
After then choosing the right fonts again in theme panel, everything seems to load properly, just SAFARI on my IPHONE shows times new roman, here’s a screenshot below. I tried google chrome mobile and it showed up just fine. Is there any Solution to this?

Also one more thing. How can I change the color gradient of the mobile theme menu to match my theme (no plugin, i use the mobile pages)?
-
This reply was modified 3 years by
raketenaffiliate.
Hello Bettina, you were completely right, I had to install the plugin 🙂
Now I have the posts loos running, its amazing! I dont see any option for filtering the category shown, do you know if there its the possibility of doing it?
Thanks in advance,
Mauri
Hello @mojopatrakar!
Please use a single cloud post template and not a standard one. We recommend to use cloud/PRO templates in order to have the possibility to edit them with the TagDiv Composer which contains a lot of functions and features, please check our tutorial here: https://forum.tagdiv.com/tagdiv-composer-tutorial/
Documentation here:
– https://forum.tagdiv.com/cloud-library-templates/
– https://forum.tagdiv.com/design-post-pages-using-cloud-library-templates/
– https://forum.tagdiv.com/cloud-library-category-templates/
Make sure your header and footer template are set as Global in the Cloud Templates. In this way, they will appear on every page.
You have to create only a new page Home and set it like this: https://prnt.sc/b5bxSIJQum5V in the WordPress Settings.
We have cloud templates for articles, category, tag, etc. which you can assign directly to any page.
We have 3 options for mobile versions that you can use:
1. Responsive version: A responsive version of your website looks similar to the desktop version. Edit the page with TagDiv Composer. Click on the mobile viewport: https://www.screencast.com/t/XDQJedlggSB; there you can see your mobile version and edit or adjust the elements to look better.
2. Mobile pages: https://tagdiv.com/newspaper-10-3-7-update-brings-customizable-and-fast-mobile-pages
3. Mobile theme plugin: The Mobile Theme is a performance-optimized theme included in the main Newspaper theme that only loads on mobile devices. It comes with its own templates and design for pages, posts, categories, etc., so your current templates from the desktop theme will get converted to the mobile theme layout. Please see https://forum.tagdiv.com/the-mobile-theme/ and https://forum.tagdiv.com/mobile-theme-introduction/ for more information.
A full explanation is here: https://www.youtube.com/watch?v=SpGkOnJeNZY
You can choose to use whichever one is more affordable and useful for you.
For the option 1 and 2, you need to uninstall the Mobile Theme plugin.
You can easily edit the cloud header and footer by editing the homepage with the Tagdiv Composer(scroll down in the editor to see the footer section).
Thank you!
Hello @samyprez!
Please check the steps from here: https://forum.tagdiv.com/topic/unable-to-edit-text-with-title/ and also other possible issue as here: https://forum.tagdiv.com/topic/403-error-on-tagdiv-composer-when-trying-to-use-wp-editor-wpedito-php/
Please check your .htaccess file: https://www.screencast.com/t/MJ78SDZr4Gl -> https://forum.tagdiv.com/general-options-may-interfere-newspaper-theme/
Please execute these steps:
1. disable TagDiv Composer
2. uninstall(delete) TagDiv Composer
3. install TagDiv Composer
4. activate TagDiv Composer
Hope that helps you!
Thank you!
Hello!
We have 3 options for mobile versions that you can use:
1. Responsive version: A responsive version of your website looks similar to the desktop version. Edit the page with TagDiv Composer. Click on the mobile viewport: https://www.screencast.com/t/XDQJedlggSB; there you can see your mobile version and edit or adjust the elements to look better.
2. Mobile pages: https://tagdiv.com/newspaper-10-3-7-update-brings-customizable-and-fast-mobile-pages
3. Mobile theme plugin: The Mobile Theme is a performance-optimized theme included in the main Newspaper theme that only loads on mobile devices. It comes with its own templates and design for pages, posts, categories, etc., so your current templates from the desktop theme will get converted to the mobile theme layout. Please see https://forum.tagdiv.com/the-mobile-theme/ and https://forum.tagdiv.com/mobile-theme-introduction/ for more information.
A full explanation is here: https://www.youtube.com/watch?v=SpGkOnJeNZY
You can choose to use whichever one is more affordable and useful for you.
For the option 1 and 2, you need to uninstall the Mobile Theme plugin.
Thank you!
Hello Mauri!
Please make sure you have the Cloud Library plugin installed and active in the Newspaper -> Plugins.
Let me know the results!
Thank you!
Please read this Post, it is clearly the Theme issue.
https://forum.tagdiv.com/topic/very-slow-query-because-of-most-popular-news/
Please let us know how to fix this, as we have said that…
We have followed the above steps and we have done all the activities, disabling, deleting and installing plugin and cleared the cache and issue still persist. This is serious issue and coming from Theme only. We need solution on this.
Our Hosting provider says.. Can you please help us on this… This is causing issue as below SQL queries from theme are taking so many resources.
_—————
Your SQL queries are still a problem at the server level, we have told you this several times.
Here are some examples:
| 10426 | qyjm9184_prod | localhost | qyjm9184_tct | Query | 0 | Sending data | SELECT DISTINCT tct_posts.* FROM tct_posts LEFT JOIN tct_term_relationships AS ppma_tr ON ppma_tr. | 0.000 |
| 10427 | qyjm9184_prod | localhost | qyjm9184_tct | Query | 1 | Sending data | SELECT DISTINCT tct_posts.* FROM tct_posts LEFT JOIN tct_term_relationships AS ppma_tr ON ppma_tr. | 0.000 |
| 10428 | qyjm9184_prod | localhost | qyjm9184_tct | Query | 0 | Sending data | SELECT DISTINCT tct_posts.* FROM tct_posts LEFT JOIN tct_term_relationships AS ppma_tr ON ppma_tr. | 0.000 |
My current site is running version 9 of Newspaper – I have tried to install the newest version buut with no luck. I am wondering if it is because there are old staging sites shown as active?
To use a license key on a different domain, you can unassign it from the list anytime after 2022-10-01 14:46:38 UTC + 02:00.
Domain
nbz.c88.myftpupload.com
Status
Active
Domain
y3c.c3d.myftpupload.com
Status
Active
Domain
zxw.8b2.myftpupload.com
Status
Inactive
They are grayed out and version 9 does not even have a license tab.
Hello @romi!
Please make sure you have the Standard Pack plugin installed and activated. Although, I recommend you to use the new flex blocks because they can be customized as you like.
Thank you!
I’ve been very interested in this topic for a long time. I’m always looking for discussions everywhere about the topic of AMP or mobile-optimized website themes.
The mobile theme on the newspaper in my opinion is the best choice right now if you want something faster than other themes.
If you install it with AMP it will be an even better choice, but with the big drawback of removing all existing designs. It’s the same as mobile Themes but even faster.
From my latest analysis, if your website is designed for news using AMP is the best choice because you will get exclusive rights from Google that carries this AMP, I recommend it for now.
But if your website is fast before using AMP or mobile themes I don’t think it’s necessary.
*The benefits of using a mobile theme, AMP or mobile theme + AMP differ from choice;
>If you only use a mobile theme, it is possible that other plugins that you apply will work optimally with a simple mobile website appearance.
>If you only use AMP, it allows the website to be faster but very simple and will execute plugins that are not optimal with AMP or do not support AMP.
>If you only use mobile + AMP themes, I’m actually quite confused by this but the mobile website will have 2 versions namely mobile and AMP themes that visitors can choose from.
**Simply put, both mobile and AMP themes aim to make visitors or readers who come can access the page quickly and visitors who have very – very slow internet (even for users who are still using 3G networks) will be happy to access the AMP site.
Hello @LiukGo!
Deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it. Please execute these steps:
1. disable TagDiv Composer
2. uninstall(delete) TagDiv Composer
3. install TagDiv Composer
4. activate TagDiv Composer
Let me know the results!
Thank you!
I have done so. They said that the problem is coming from the theme.
I’ve uninstalled all other caching plugins.
Hello,
I installed the theme, I entered the purchase code.
The message of successful product registration appears but after clicking on “ok” – UNREGISTERED continues to appear, not allowing me to proceed with the configuration.
Please give me a solution.
Hello,
the issue was solved but it re-appeared as soon as I installed WP-Rocket.
WP Rocket has the option to cache different versions for mobile devices – but it seems that the uncaching is not working. It also asks to disable the different caching per device in SG Optimizer.
If you have anything on the issue it will be helpful.
Thank you!
Hi Team,
We are going through similar issue.
We have followed the above steps and we have done all the activities, disabling, deleting and installing plugin and cleared the cache and issue still persist. This is serious issue and coming from Theme only. We need solution on this.
Our Hosting provider says.. Can you please help us on this… This is causing issue as below SQL queries from theme are taking so many resources.
_—————
Your SQL queries are still a problem at the server level, we have told you this several times.
Here are some examples:
| 10426 | qyjm9184_prod | localhost | qyjm9184_tct | Query | 0 | Sending data | SELECT DISTINCT tct_posts.* FROM tct_posts LEFT JOIN tct_term_relationships AS ppma_tr ON ppma_tr. | 0.000 |
| 10427 | qyjm9184_prod | localhost | qyjm9184_tct | Query | 1 | Sending data | SELECT DISTINCT tct_posts.* FROM tct_posts LEFT JOIN tct_term_relationships AS ppma_tr ON ppma_tr. | 0.000 |
| 10428 | qyjm9184_prod | localhost | qyjm9184_tct | Query | 0 | Sending data | SELECT DISTINCT tct_posts.* FROM tct_posts LEFT JOIN tct_term_relationships AS ppma_tr ON ppma_tr. | 0.000 |
The system has disabled the SQL user to protect the integrity of the server.
You will have to correct everything at your level before reactivating the SQL user.
If you reactivate it without having corrected it. We will suspend our hosting service.
—–
Website is https://www.transcontinentaltimes.com/
Hello, I have installed the Newspaper theme into staging then showed me a “No domains associated with your license key” this type of message.
Staging Domain: http://blog.myteam11.net