Search Results for 'install'

Hello,

For the header logo, these options have been implemented. If you have a standard header from the tagDiv Standard Pack plugin, then please deactivate, delete and reinstall the plugin again from Newspaper plugins => https://www.screencast.com/t/WLy01lbc if you have a header template from the cloud library it shouldn’t be a problem.
The options for the footer logo will be implemented in the next update.

Thank you for your understanding!

Hello,

Usually, the problem is from a cache plugin, because you are using the mobile theme plugin, the mobile layout will have a different design and most of the cache plugins do not recognize this and provide the mobile version for desktop (or vice versa). We recommend using WP Super Cache plugin with the settings from our guide -> https://forum.tagdiv.com/cache-plugin-install-and-configure/
Also, unfortunately, no screenshot is included => https://www.screencast.com/t/Vn3gnT2Gp
A solution for sending a screenshot is this:
Download, capture, send: https://www.techsmith.com/jing-tool.html

Thank you!

Hello,

Unfortunately, seems the problem is from the browsers used, it looks like the “like” button for Facebook is now supported only in the Chrome browser, the new implementation from other browsers is made to prevent Facebook share “like”
https://support.mozilla.org/en-US/kb/third-party-cookies-firefox-tracking-protection
https://www.the-parallax.com/apple-safari-intelligent-tracking-prevention-facebook-share-like/
If you have a Pro Prebuilt Website installed, you can disable the button with tagDiv Composer => https://www.screencast.com/t/JKhbawk3Hg ->https://www.screencast.com/t/ON5zB4scE

Thank you!

Hello,

1. If you have installed the last theme version10.4, please do these steps.
1. disable all tagDiv plugins
2. uninstall all tagDiv plugins
3. clear cache (if cache plugin exists)
4. re-install all tagDiv plugins again from Newspaper plugins => https://www.screencast.com/t/WLy01lbc
5. activate all tagDiv plugins
6. clear cache (if cache plugin exists)
Please let me know the results.
2. Please try to do a test using only tagDiv plugins, and see if the style will change.
Also, please send the link to your website.

Thank you!

Hello,

Please tell me what prebuilt website you have installed, a Pro or a Standard Prebuilt website.
Also, if you have a Standard prebuilt website, then the settings from Theme Panel -> Template Settings -> Force full width should be applied without any problem.
But if you have a Pro Prebuilt Website, then you need to edit with tagDiv Composer => https://www.screencast.com/t/XFkhhj0ygShh, select the row => https://www.screencast.com/t/JRhDa1VcY and in the tab called “General” is an option to stretch the row => https://www.screencast.com/t/S79xys6MDsS

Hope this helps you!

Thank you!

Hello,

Please make a full backup to all files and database, and try to revert to version 10.3.9.1, and after trying to reinstall the theme and plugins to version 10.4. and make sure the update is correct, using only the plugins are activated.

Thank you!

Hello!

There are 3 options to use:

1. Responsive version: A responsive version of your website is looking similar like on desktop, edit the page with TagDiv Composer, click on the mobile viewport: https://www.screencast.com/t/XDQJedlggSB ; there you can see your mobile version and you can edit the elements there.

2. Mobile pages: https://tagdiv.com/newspaper-10-3-7-update-brings-customizable-and-fast-mobile-pages/

3. Mobile theme plugin: https://forum.tagdiv.com/the-mobile-theme/

A full explanation you can find here: https://www.youtube.com/watch?v=SpGkOnJeNZY

If you want a responsive version for your mobile version, then you should uninstall the Mobile Theme plugin which has its own templates and your responsive version will appear automatically.

Thank you!

Hello!

Please send us a screenshot of your System Status Tab and make sure that all the requirements are met as you can see here: https://forum.tagdiv.com/requirements-for-newspaper/ ; You will have to first start looking for a plugin conflict. please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

Also you can try and remove and re-install the tagDiv Composer plugin and please send us a link to your website in order to take a look.

Let us know the results.
Thank you !

Hello!

Those ppec ones are not from our theme.
Please check our documentation to be sure you installed the correct plugin: https://forum.tagdiv.com/thumbnails-fix-strange-looking-images-on-blocks/

Thank you!

Hello!

First of all, try to do these steps as quickly as possible, so your visitors do not notice the process:

1. disable TagDiv Composer
2. uninstall(delete) TagDiv Composer
3. clear cache (if cache plugin exists)
4. install TagDiv Composer
5. activate TagDiv Composer
6. clear cache (if cache plugin exists)

If this problem is not solved after that, then we need to take a look and see what happened there.
Please contact us via email at contact@tagdiv.com and provide the following:
– admin url and credentials
– a link to this topic in order to identify you
Our team will take a look!

Thank you!

Hello!

It seems you have installed Mobile theme plugin. If you created the mobile pages with TagDiv Composer, then when you install Mobile Theme plugin, your pages will be overwritten by the plugin.
The Mobile Theme is a performance optimized theme included in the Newspaper main theme and it loads only for mobile devices. It comes with its own templates (that default style) for page, post, category, etc so your current templates from the desktop theme will get converted to the mobile theme layout. For more details, please take a look here: https://forum.tagdiv.com/the-mobile-theme/
Better deactivate the plugin and see the results.

If you want to use a mobile page, then you need to assign it to your homepage in order to be displayed. For more information about this mobile version please take a look in this article: https://tagdiv.com/newspaper-10-3-7-update-brings-customizable-and-fast-mobile-pages/

Thank you!

Hello!

Please try to add another ad and see if the problem is the same because it can be from the code of the ad.
Try to do these steps also:

1. disable TagDiv Composer
2. uninstall(delete) TagDiv Composer
3. clear cache (if cache plugin exists)
4. install TagDiv Composer
5. activate TagDiv Composer
6. clear cache (if cache plugin exists)

Let me know about your results!

Thank you!

Hello!

Also make sure your WordPress and plugins are up to date( Standard Pack installed and active.)
If the issue persist, then we need to take a look, send an email at contact@tagdiv.com and provide wp-admin, so we can investigate this issue. Also paste a link to this topic so we can easily identify you.

Thank you!

Hello!

For that setting you need to have just Standard Pack installed and active.
AMP has also the design as Mobile Theme plugin, and AMP is not working with mobile pages.
Please deactivate ALL plugins except tagDiv ones, also if you are using a cache plugin, deactivate it, clear all cache and try again.

Thank you!

Hello,

Please ask your host if it has a cache plugin installed, if so, then it may not recognize the version it displays.

Thank you!

Hello!

If your settings are missing from theme panel, then make sure you have Standard Pack installed and active.

Thank you!