- NewsmagInstall via WordPress
- NewsmagInstall via FTP
- NewsmagInstalling pre-built websites
- NewsmagUsing the theme translations together with WPML
- NewsmagHow to update a plugin
- NewsmagNewsmag theme support
- NewsmagCustom Post Type Support
- NewsmagImport / Export theme settings
- NewsmagHow to add icons in the menu
- NewsmagRequirements for Newsmag
- NewsmagNewsmag documentation
- NewsmagHow to update the theme
- NewsmagBlock settings tutorial
- NewsmagHow to update the WPBakery plugin
- NewsmagIntroduction
- NewsmagMain menu
- NewsmagFeatured image or video
- NewsmagAuthor card
An issue has cropped up recently following a Theme Update users attempting to log into our Site via our APP on Android Phones only. IOS Phones are Fine. And all users can login directly via desktop devices, so this issue limited to Android phones. We’ve checked with our App Developer and the App is working fine. Here is the issue, as described by one of our Users:
“I am having trouble getting around on your website using your APP on my Android Phone. When I try to get to the menu, I see: “Click here – to use so menu builder” When I click, it says login – I try to log in and get the message ” Sorry, you are not allowed to access this page.” Everything works well on my computer. I uninstalled the app. Ran a virus scan. Ran a cleanup app to clean caches and downloaded your app again with the same results. I am Android 9 on both devices.”
i disabled all plugins except tag div, i followed the install guide, still does not work, if you dont fix my theme i will give you a 1 star review. This is unacceptable.
maybe this helps – https://paste.pics/7f356356912202d8229478030516ad74
You can see when I hover over the default demo, it says ‘includes content’ with no option for me to install without the content.
I have disabled all the plugins except for tagdiv but I still don’t have an option to install a demo without content.
I am testing the mobile page creator. Specifically, I’m creating a template for the posts (single), for mobile version.
This template is very simple, to try to get the best results possible (to make it a quick load).
This is the composition for mobile (post) pages:
– Single Post Featured Image
– Page Title
– Single Post Content
– Single Post Share
– Breadcrumbs
It is a very simple basic configuration. I have activated this template for the category posts. You can see it in the image.
https://fotos.subefotos.com/33c7a1c5a60ee2f339e9de079d8dd282o.jpg
It is a test page, totally clean. It only has the theme and the theme plugins installed. In addition, WP super Cache is installed, following the recommendations.
It is a very simple and straightforward page, but it is slow.
https://fotos.subefotos.com/0fbcfa642d79347b7125c249f66ecc40o.jpg
Okay, now I’m going to try something else. I’m just going to activate the tagdiv mobile plugin and empty the cache.
Now, the same page is much faster:
https://fotos.subefotos.com/b566ccc3595318e6297155e6362a2a7do.jpg
Then…. What is the point of creating my own mobile pages, if they are slow? This doesn’t make sense, I don’t understand it.
We all know that Google increasingly values web loading speed. But with every Newspaper update, the speed gets worse.
Am I doing something wrong?
Should I consider looking for another theme faster?
Hi Calin,
Thank you for clarifying this. I installed a Plugin called ‘Easy Updates Manager’ and disabled the theme’s auto-updates. Hope this helps us to prevent losing our theme’s configs and settings.
Thank you for your support.
Have a nice day!
Hmm, I partially solve it by re-installing your theme and then create a dedicated theme for mobile. But this way has another problem. iPad users are detected as mobile as well and load mobile theme, instead of the responsived desktop theme.
I know your mobile theme has a section for iPad but it’s nearly impossible to keep the good UI and UX for both mobile and iPad with just one layout.
I have the Newspaper 10.3.8 theme installed. When I am editing the home page and I write a meta description using the yoast seo premium plugin and then I refresh the page it gets misconfigured or broken.Gracias!
Hi,
I installed the Say What theme demo, but the design on the mobilephone is different from what appears on the computer.
I want this design to appear on the mobile phone.
https://demo.tagdiv.com/newspaper_what/
What i need to do?
Thanks
I’m trying to update 10.3.7–> 10.3.8
https://prnt.sc/vmzg7q
I’ve got the following update error – “The update cannot be installed because we will be unable to copy some files. This is usually due to inconsistent file permissions. functions.php”
screen – https://prnt.sc/vmzewe
Just for test I set all rights 777 for update – httpdocs/wp-includes/functions.php
screen – https://prnt.sc/vmzh5d
but next update shows me the same warning.
Could you explain what rights should I check before Update?
when I install the “tagDiv Standard Pack” i get “Ajax error” + “An error occured and we could not finish the process. Please reload the page and try again, or manually update the plug ins”. Then my whole site crashes and I need to us a back up. What to do?
Hi,
This problem is usually from the cache plugins that doesn’t recognize that there are two themes, one for desktop and one for mobile version (mobile theme plugin).
If you are using the mobile theme plugin, please make sure that you are using a cache that can different the mobile version from desktop version, a tested cache plugin is WP Super cache, here is a guide with the settings that need to be made for this plugin -> https://forum.tagdiv.com/cache-plugin-install-and-configure/
Hope this will help you!
Thank you!
Hi salestaal,
You can install a demo without content -> https://i.imgur.com/hiAkwG1.jpg or you can get the templates you like directly from tagDiv Cloud Library and you can edit theme using tagDiv Composer.
Hope this will help you!
Hi,
I just check this problem on my install, and indeed the problem seems to be still there, sorry!
I asked one of our developers to see if he can not provide a quick fix to share it on forum.
Thank you for your understanding and sorry for the inconvenience!
When I deactivate the tagDiv Composer plugin, I can see the second page in the categories.
I have deleted the plugin and reinstalled it. But the problem remains the same.
Hi,
Please download the full theme package from your themeforest account and install tagdiv composer manually via WordPress. You can find all the tagdiv plugins here – https://www.screencast.com/t/N4LePdswX
However we would like to investigate this issue, so if you want to provide wp-admin and Cpanel access, please do this via email at contact@tagdiv.com and we will take a look even if you install like manually like I suggested above. Or maybe you have a stagging site where you can provide access?!
Let us know.
Thanks!
Hello !
Please send us a screenshot of your System Status Tab and make sure that all the requirements are met as you can see here: https://forum.tagdiv.com/requirements-for-newspaper/ ; You will have to first start looking for a plugin conflict. please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Also you can try and remove and re-install the tagDiv Composer plugin.
Let us know the results.
Thank you !
Hello !
Please send us a screenshot of your System Status Tab and make sure that all the requirements are met as you can see here: https://forum.tagdiv.com/requirements-for-newspaper/ ; You will have to first start looking for a plugin conflict. please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
Also you can try and remove and re-install the tagDiv Composer plugin.
Let us know the results.
Thank you !
Hello,
I just activated author box from theme settings on posts.
The author box appeared, I completed all the info in new user profile created.
Now, I need an image. Checked your forum and installed WP User Avatar and added an image to new user profile.
But, the image doesn’t show on posts where is selected this author.
URL to website and article: https://bit.ly/3kWONxT
Image 1: https://postimg.cc/grP5cRy7
Image 2: https://postimg.cc/NyHJBfKY
What I’m doing wrong?
Best regards.
Hello,
When i try to import sections from the “cloud” – I press “import section” and then i see “Installing…” and button “PLEASE WAIT…”
This moment lasts forever and 0% progress in the bar.
Hi, I really love Newspaper, but when I installed the theme on my website it changed the appearance of the WordPress post editor in the backend. Now fonts, quotes and all the other elements in the editor look different from before. How can I go back to the previous style of the editor?
Hi, I have installed the Gourmet Pro theme and I have this problem: when I open a post, the entire previous post is automatically loaded below the current post. I want you to see only the current post. How can I disable this option?
Dear Team,
I am facing issues whenever the theme updates automatically. After the update, all TagDiv plugins get uninstalled, and most of my site’s configurations are wiping out.
Every time when this occurs, I need to install all plugins, activate the theme, configure many options, and regenerate thumbnails.. which are of course a tedious task.
I could not find a way to disable the theme’s auto-update.
Appreciate if you can look into this and advise
Thank you very much in advance.
Hi Acuicultor, if I understand correctly, before in v* you made the website using bakery, if is so, then after theme update please let enable only tagDiv Composer and tagDiv Standard Pack and disable tagDiv Cloud Library -> https://i.imgur.com/tUgu8Yl.png also it will be recommend to check the website only with theme plugins to see if the problem persists and make sure that you use the bakery version from current package that you have installed the theme.
If there is still a problem, please provide some more details and some screenshots.
Thank you!
Hi teacherofsci,
Usually this problem appears for users that use the last woocommerce version (v4.7.0) with an old theme version. If you have that woocommerce version then you have two options:
1. Update the theme to v10.3.8 -> https://tagdiv.com/update-newspaper-theme/
2. Downgrade the plugin, (https://wordpress.org/plugins/woocommerce/advanced/), scroll down to the ADVANCED OPTIONS section and download the version 4.6.2. from the dropdown menu – https://i.imgur.com/PVrn6RZ.png. Install this version on your website. Using the 4.6.2 version, your website will work smoothly
Let me know the results!