Search Results for 'install'

Hi,
This problem can appear if you are using the last version of WordPress (5.5 or 5.5.1) and an old version of theme, only from Newspaper v10.3.6.1 was added the support for WP 5.5, therefore if you do not have the last theme version, please make a full backup to your website and database, after that please make the manual theme update as in our guide from here -> https://tagdiv.com/update-newspaper-theme/
If you have this theme version and the problem persists, then please disable tagDiv Composer and delete it, after that reinstall the plugin.
Another solution is to use a plugin, but this is only an workaround, the plugin is is Enable jQuery Migrate Helper.
Let me know the results!
Thank you!

Hi,
I understand, for you is importing the template in wrong way, normal this problem should be solved if you disable tagDiv Composer and tagDiv Cloud Library, delete them and re-install these plugins from Newspaper > Plugins.
If the problem persists, please make a full backup and send us an email at contact@tagdiv.com and provide admin login and cPanel. We will take a look. Include a link to this topic in the email.
Thank you for your understanding!

Hi,
This problem is usually from the cache plugin that doesn’t recognize that there are two themes, one for desktop and one for mobile version (mobile theme plugin).
If you are using the mobile theme plugin, please make sure that you are using a cache that can different the mobile version from desktop version, a tested cache plugin is WP Super cache, here is a guide with the settings that need to be made for this plugin -> https://forum.tagdiv.com/cache-plugin-install-and-configure/
Hope this will help you!
Thank you!

Hi Miroslav Glavić, unfortunately for the moment the social count for Instagram is still not working, our developers need to find another method to get access to it, unfortunately you’ll need to use the fix count option.
Now the problem with Facebook & Youtube, these should work, but first, please try this: disable tagDiv Composer, delete it and re-install it from Newspaper> plugins, in this way you’ll have the last version with more fix (this plugin was update after theme update), after that clear all cache and check again with Facebook id, this should work. Now for Youtube you need to make sure that your api key is still working, to be sure of this, please make a new one and replace the one that you have in theme panel -> https://forum.tagdiv.com/youtube-api-key/ after that clear the cache and check the results!
Hope this will help you!
Let me know the results!

Hi,
1. If you are using a pro demo that was just installed, then you can disable the standard pack without problems. Pro demos contain only elements from tagDiv Composer and tagDiv Cloud Library.
2. Unfortunately in tagDiv Cloud library the standard blocs do no longer has the same “name”, for example this one is is related to block 11 -> https://i.imgur.com/MMDDXxX.png and a similar block for 22 are those -> https://i.imgur.com/AcyRTDg.png also those flex blocks can be edited using tagDiv composer and has a lot of options.
3. On that list are the elements that can be use when tagDiv Standard pack is enable, if you disable the plugin these will no longer be available, but most of theme can be replace using tagdiv Composer and tagDiv Cloud Library, not all but most of them.
4. If you want to build a site with out standard pack the simple way is to disable the plugin from start and use the elements that remains, but if you want to change an old website with standard pack in cloud templates (pro) it will be some work to do to make it the same.
5. The objective is to can edit the entire website using the frontend editor, there will still be some settings that need to be done from theme panel, but in this way you’ll be able to do almost anything, just select the element and edit it how you want.
6. Usually we recommend to set the css in theme panel> custom code there are two sections, css per device or global -> https://i.imgur.com/74zB1XV.png also you can use the live css -> https://i.imgur.com/2JRDhN8.png the css tab from tagDiv Composer -> https://i.imgur.com/8YULOVL.jpg or the css element from tagDiv Composer that can be set in page / cloud templates -> https://i.imgur.com/e1bxYnZ.jpg
Hope this will help you!
If there is something that you do not understand or you need help, just let me know!
Also let me know the rest of question one by one!
Thank you!

Hi,

It’s look that these errors appear in console only when you are login, when you are a simple visitor these are not displayed -> https://i.imgur.com/NBrGzZ6.png -> https://i.imgur.com/JCNj55c.png
What there can be some way to check what can be the problem until my colleagues from email will check the problem.
Please make sure that is not a plugin conflict, I know that you are using some plugins that you need, but this is just a test to see if the problem is only using our theme and theme plugins.
Another thing that you can do is to disable tagDiv Composer, delete it and reinstall this plugin from Newspaper> plugins, maybe some files from this plugin were not copy correctly.
Also I think that tomorrow my colleagues will check the website too, but until then maybe this will help!
Let me know the results!
Thank you!

Hello !

For the header it might have been an issue when installing. But it is good that is now fixed. You can edit your footer by accessing the website manager and scrolling to the bottom of your page ( it can be any page where that footer is set ): https://www.screencast.com/t/u9nHxfjshIVu

That is just a new option which allows you to create a cloud library template for your mobile viewport. You don’t have to use it if you do not want.

Thank you !

Hello !

You will have to completely remove the Newsmag theme and install the Newspaper Theme on a fresh template. Newspaper and Newsmag are not similar themes, so you will have to treat this like a new theme.

Thank you !

Hi,
I just checked both options on my install and for my are working -> https://i.imgur.com/cTEnwHg.png -> https://i.imgur.com/RDdXVst.png
Make sure that this is not a conflict with some untested plugins, please deactivate ALL plugins except tagDiv plugins (theme plugins), also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.
If there is still a problem, you can send us an email at contact@tagdiv.com and provide admin login and cPanel. We will take a look. Include a link to this topic in the email.
Thank you for your understanding!

Hi,
Is possible that during the update that file was not copied properly, please try to reinstall the theme and theme updating using method B from our guide (Update the theme via FTP) -> https://forum.tagdiv.com/newsmag-how-to-update-the-theme/ in this way all files should be copy right, after that please update and install theme plugins from Newsmag > welcome section or from Newsmag > plugins.
Let me know the results!

Hi BrookelinePublishingHouseInc-online, to fix this problem you’ll need to update the theme to last version and this time you’ll need to do it manually, but first please make a full backup to your website and database, and only after that update the theme -> https://forum.tagdiv.com/newsmag-how-to-update-the-theme/ please use method B ( Update the theme via FTP) after the theme is update, make sure that you update the theme plugins too and check to see if there are still some problems with tagDiv Composer.
Also the above steps with deleting tagDiv Composer and reinstall it is working only if you already have the last theme version, v4.9.5 only this version is compatible with WordPress v5.5 and v5.5.1
Let me know the results!

Hello !

I would start by reinstalling the tagDiv Composer plugin. This will automatically update it to the latest version. After this you will have to clear your cache.

If this does not work the next step is checking for plugin conflicts, please deactivate ALL plugins except tagDiv ones, also if you are using child theme or cache plugin, deactivate them, clear all cache and try again.

Let me know if this methods worked on you.

Thank you !

Hi ediwebroma, first of all I made a test using only these plugins -> https://i.imgur.com/ADRNHMN.png and I do not have this extra code -> https://i.imgur.com/5yGLDPF.png -> https://i.imgur.com/QiWVQvA.png like you have -> https://i.imgur.com/ZlJih7t.png after that I checked it the code source and this is on this file path -> wp-content/plugins/td-composer/legacy/Newsmag/includes/td_css_generator.php -> https://i.imgur.com/bykCQGD.png
Hope this will help you to remove the extra css. Also you can make first a text since this is not displaying for my, it can be something with the theme version you have, what you can do is to disable and delete tagDiv Composer, then reinstall it from Newsmag> plugins if the code is still there then you need to remove it from theme files.
Let me know the results!