Search Results for 'install'

Hello kurdi,

I have made some tests on my side with this sorting on pages on blocks and it seems to work as expected, as you can see here -> https://www.screencast.com/t/oWEDhBru Make sure that you are using the latest version of the theme installed via FTP way, remove all of the untested plugins which can break the theme functionality, clear all the caches and check the results.
P.S Please notice that your support has been expired, as you can see here -> https://www.screencast.com/t/5KuvxMWRBC

Thanks for your understanding!

Hi,

We will try to reply as soon as possible. Please notice the support hours displayed in the top forum banner also in the sidebar.
Also as a side note, please try to not reply in your own topic more than once, unless absolutely required. That will refresh the topic and delay our response. We always answer from oldest topics to newest.

Regarding the issue, from what I can see at the moment you do not have the mobile theme active. When activated the homepage will be the predefined mobile page
– https://forum.tagdiv.com/the-mobile-theme/
Issues with the mobile theme not working correctly are in almost all cases related to caching used and CDN maybe. We recommend the WP Super Cache
– https://forum.tagdiv.com/cache-plugin-install-and-configure/
And CDN with this configuration if possible
– https://forum.tagdiv.com/cloudflare-cdn/

Let us know.
Thanks

I thought you were decided to request a refund. We will try to help you with the problems you are having.

You simply have to install the theme, we have these guides
– https://forum.tagdiv.com/install-via-wordpress/
– https://forum.tagdiv.com/install-via-ftp/

Be sure to check the theme system status panel after installing it. There are theme requirements in terms of WordPress and server that should be set. If needed contact your hosting provider for help
– https://forum.tagdiv.com/requirements-for-newspaper/

Then install the demo you want. Choose with or without content
– https://forum.tagdiv.com/installing-demos/
With content the homepage of the demo will be provided. You can edit that homepage and configure the elements to display your own content instead of the demo content.
Without content the demo homepage will not be provided, you will have to build it with the tagDiv composer.
Let us know if you have problems and we will try to help you.

Hi,

Indeed it seems that on Firefox that element is broken. Please provide a link to that page if possible, so we can see what the element is and try to identify why is that happening.

The mixed content warnings are related to some demo content, I believe you have installed the art creek demo. Edit the page with the errors with the tagDiv composer and check the row CSS settings for these rows
– https://www.screencast.com/t/6WHdZLFGbImW
Click on remove image background and set your own images if you want
– https://www.screencast.com/t/Ouj2ratN0mW
That should remove the mixed content issues.

Thanks

Hello Michael,

First of all, please try to make a new clean install to another sub-domain for testing, clear all the caches and check the results. Also, if you are using some untested plugins, try to disable all of these because these can interact with the theme core files and causes a lot of unknown issues.

Thanks for your understanding!

Hi,

That message you are receiving is a WordPress message, not coming from the theme. Admins have access to all the settings of the website, so if you are the admin the problem is caused by something else. I found some topics you can follow
– https://premium.wpmudev.org/blog/fix-not-allowed-access-page-error-wordpress/
– https://wordpress.stackexchange.com/questions/247039/how-do-i-fix-the-sorry-you-are-not-allowed-to-access-this-page-error-i-get-on
– https://www.quora.com/How-do-I-overcome-this-error-in-WordPress-Sorry-you-are-not-allowed-to-access-this-page

The theme activation is in no relation to that message. If you do not activate it, there will be a constant notification displayed as you write or edit posts for example.

Also be sure to check the theme requirements panel, for optimal functionality
– https://forum.tagdiv.com/requirements-for-newspaper/

Installing a demo is possible in 2 ways. Either install it with content (this will import the demo homepage and dummy content, theme panel settings etc)or install it without content (it will not provide the homepage, the rest will be the same).

Installing it with content will require more work from your part. The homepage will be provided just like in the demo, but it will display dummy content. You will then have to edit the page and edit blocks, grids etc to display your own content. Also set your own menus, logos etc.

Another way would be to install the demo without content, and instead of rebuilding the homepage copy the homepage structure of the demo. Like mentioned in these topics
– https://forum.tagdiv.com/topic/is-it-possible-to-change-the-website-demo-from-one-to-another/
– https://forum.tagdiv.com/topic/wish-about-the-demo/
– https://forum.tagdiv.com/topic/getting-started-from-demo-best-practises/

Thanks

Hi,

You can design your website to look in any way you want. The tagDiv composer and multi-purpose plugin elements already offer many possibilities, there are more new ones to come. Some demo videos about the page builder here
– https://forum.tagdiv.com/tagdiv-composer-tutorial/
– https://www.youtube.com/watch?v=C0ARTSimnUY&index=5&list=PL6CsDkMaejhr2ExZCO73U11SSVKB9r_NE&t=25s

We also provide many demos that can be installed, or you can create your own unique design
– https://demo.tagdiv.com/select_demo/select_demo_newspaper
– https://forum.tagdiv.com/installing-demos/

Please let us know if you have more questions, we will try to help you.
Thanks

Hello Alexandre,

Please make sure you use the latest version of the theme and plugins.
Please use this guide to update: https://forum.tagdiv.com/how-to-update-the-theme-2/ and
Please update your theme plugins as well. Deactivate and delete the current ones you use and then install them again from the 8.7.4 theme package.

Thank you!

Hello,

The amp plugin will not update automatically along with the theme. Please disable and delete the current amp plugin you have installed and then install it again from the main theme package you downloaded from envato.

Thank you!

Hello lifemathmoney,

The speed booster is an optional plugin and it is tested only with these plugins – http://screencast.com/t/hcjLnOqh4i2 and if you use other plugins it will be automatically disabled. A lot of people install the plugin without knowing what it does and after that, they add many plugins and some of them are not written fine so the developer took this decision. If you want to always enable speed booster, delete this code from speed booster file: http://screencast.com/t/RZLIOPUNdqh

Thank you for your message!

Hi Chris,

You should provide your website URL and some useful screenshots of the problem. Before this, I suggest you make a new fresh install to another sub-domain for testing and use only requested plugins, clear all the caches and check the results. Keep in mind that we do not have any bad reports regarding on media queries and everything should work as properly.

Thanks.

Hello

@pacoesni, I have inspected your website and I saw that you are not using our social counter functionality because the sharing buttons do not come from our theme and it seems to work as expected, as you can see here -> https://www.screencast.com/t/PtBZtzBFad

@soundstrat, I saw that your theme has fully minified and that’s why might appear some errors. I suggest you make a new clean install to another sub-domain for testing, clear all of the untested plugins and check the results.

Thanks.

Hello,

Please make sure you update the social counter plugin by deactivating and deleting the current one you use and then installing it again from the main theme package.
Make sure you clear cache afterwards.

Thanks.

Hello nitewriter07,

If you want to have the latest version of the theme, you should download again the theme packet from Envato Market because there you will find the latest version of the theme. After this, install it via FTP way, clear all the caches and check the results. Check the plugins to be updated to the latest version of them.

Thanks for your understanding!