Search Results for 'install'

Hello Ant0ni0411,

Ensure that you are using the latest version of the theme installed via FTP way, update all of the required plugins to the latest version of them, clear all of the untested plugins if you are using something like this, clear all the caches, purge CDN files and check the results.

Thanks.

Hello jmedina0107,

1)Errors happened during tdcIframeData.init() -> bindViewsModelsWrappers()!
Please do not use this setting in Seo by Yoast:
https://www.screencast.com/t/n8Cc35EofLh Also, if you are using the WP Super Cache plugin, please ensure that has been right setup according to our documentation here -> https://forum.tagdiv.com/cache-plugin-install-and-configure/

2)Also, the third important rule is to do not edit a page which was created with Visual Composer with TD Composer.
Also, I have inspected your website and I saw that you are using some untested plugins which can interact with the theme core files and causes a lot of unknown issues like this.
For more information about how you should use our page builder incorrect way on our theme, please check the following useful tutorial here -> https://forum.tagdiv.com/visual-composer-tagdiv-composer-transition/ -> https://forum.tagdiv.com/tagdiv-composer-tutorial-2/

Clear all the caches and check the results.

Thanks for your understanding!

Hi,

If you keep replying in your own topic it will only delay our answer unfortunately. The topics will be answered by oldest to newest.

Issues with the composer can be caused by many factors. The most common cause is simply insufficient resources. As you install more plugins the WP memory will be depleted and this will cause problems with the theme and plugins.
Please check the theme requirements guide carefully
– https://forum.tagdiv.com/newsmag-requirements-for-newsmag/
The theme has a system status panel you can check to see if everything is set properly. This would be the first step to try and fix the problem. If needed contact the hosting provider again and ask them to increase them according to the guide.

The next possible cause would be plugins. Deactivate them all except the theme plugins. Check if this has any effect. Also test on a new page.

If there is still a problem after doing this, we could take a look. Send us an email at contact@tagdiv.com and provide admin access, FTP and cPanel as well if possible. Include a link to this topic in the email.

Thanks

Hi,

Seems there is something wrong with that button. Please provide a link to it if possible, so we can inspect it.

The activation messages cannot be removed. However if you installed the theme on a local testing environment you can activate it using the same key.

Thanks

Hi,

If you use the latest version of the theme (8.7.4) the social counter provided with it is version 4.4. Try deactivating it and removing it, then install it form the theme plugins panel
– https://www.screencast.com/t/Y72WelhGW

If there is still a problem, we can take a look. Send us an email at contact@tagdiv.com and provide admin access. Include a link to this topic in the email.

Thanks

Hi,

The theme will try to update the tagDiv composer, multi-purpose plugin and the social counter automatically, when the theme is updated. But this sometimes fails. The latest version of the social counter is 4.4.

If you installed the latest theme version (8.7.4) and the social counter is 4.2, deactivate and remove the plugin. Install it again for the theme plugins panel
– https://www.screencast.com/t/HvczOKGu
Then there should be no problem configuring the counter as you please. Let us know.

In the latest theme version the tagDiv composer is version 4.3 and the multi-purpose plugin is 2.1.2.

Hello,

Sorry, but please notice that each demo has an own specific design which is automatically imported when the demo is installed on your website. If you want to see the CSS code which was used for a demo, you should check the demos folder from here -> https://www.screencast.com/t/9IeDt95DLfk

Hope this helps!

Thanks.

Hello danielvdell,

First of all, ensure that you are using the latest version of the theme installed via FTP way, the version of TD Composer should have to be 2.3, please enable “GD Library” and “mbstring” for PHP on the server and also, try to set up the below code in .htaccess!

<IfModule mod_substitute.c>
SubstituteMaxLineLength 10M
</IfModule>

Hope this helps and let us know how it goes!

Thanks for your understanding!

Hello shareagency,

First of all, ensure that you are using the latest version of the theme installed via FTP way, the version of TD Composer should have to be 2.3, please enable GD Library and mbstring for PHP on the server and also, try to set up the below code in .htaccess!

<IfModule mod_substitute.c>
SubstituteMaxLineLength 10M
</IfModule>

Hope this helps and let us know how it goes!

Thanks for your understanding!

Hi,

It is the multi-purpose plugin, it can be installed from the theme plugins panel
– https://www.screencast.com/t/H3BaM6R5uSN1
So either active this plugin as I mentioned above, or edit the page with the tagDiv composer and remove those multi-purpose elements.

Thanks

1. Glad you solved the problem, I made some tests myself with anchors but could not reproduce the issue you mentioned.

2. I installed the nature demo, I left the default header style (multi-purpose 2)
– https://www.screencast.com/t/2M7WDslMK3a
Tried other header styles but I cannot reproduce the problem. We could take a look if you can send us an email at contact@tagdiv.com and provide admin login.

3. Fonts may not look the same on all browsers or OS. maybe try to use fonts that look similar across all browsers
– https://websitesetup.org/web-safe-fonts-html-css/

6. Change the font of the columns title in the composer. There is no specific setting for the column title font in the theme panel. Use any size you want and be sure to specify units (pixel or other)
– https://www.screencast.com/t/6NoUdPbOiC

Hello,

Yes, it will be a good way in this case. Try to make a new install to another sub-domain for testing and check the results without any untested plugins.

Thanks for your understanding!

Hello Charlie,

Yes, the latest version of the theme is Newsmag 4.3. Ensure that installing has been made via FTP way, clear all the caches and check the results.
As a hint, try to install the Newsmag Travel demo and check the functionality of mega menu and try to replicate it on your website.

Thanks for your understanding!

It may or may not be. The latest version of the theme is compatible with PHP versions up to 7.2. You could make a test and see if changing the PHP version has any effect. If the problem is only on one of the websites and not on the copy, then it may be something specific to it.
Maybe try and identify differences between them. Check plugins, code additions, theme modifications if any, child theme. Maybe try a theme reinstall as well.