Search Results for 'install'

Hello Alex89,

I have inspected your website and I saw that you have a strange span with a background-color: black which does not come from our theme and that’s why you bring that results, sorry! Please try to reinstall that demo again via FTP way after you make a full backup, clear all the caches and check the results. I have tested on my side and I cannot recreate this error. Everything works as expected, as you can see here -> https://www.screencast.com/t/e12O9wBjII

Hope this helps!

Thanks for the message!

Hi,

So the composer is not working properly for you. The elements once placed in the page should look exactly as they will be on the actual saved page
– https://www.screencast.com/t/lpUkkG199t

I would suggest to first deactivate all plugins except theme plugins and clear all caching. Try the composer on a new page and see if this still happens. Check the theme system status section
– https://forum.tagdiv.com/requirements-for-newspaper/
If needed ask your hosting provider to increase the parameters mentioned in the guide, especially the WP memory.
Also try deactivating and removing the composer plugin, and install it again from the theme plugins section
– https://www.screencast.com/t/cGq95nssL3i5
Let us know the results.

Hello kalum,

First of all, please disable all of the untested plugins, clear of the caches, purge CDN files and check if this problem is still there. If you bring the same results after this, I suggest you make a new fresh install to another sub-domain for testing, clear all the caches and check the results.

Thanks for your understanding!

Hello,

Notice that Wordfence plugin has not been tested with our theme and we cannot say for sure if it will work or not as expected with the theme, sorry! Most of our users use it and they were pleased with its functionality. Also, ensure that your theme has been fully installed via FTP way because this is the surest method in this case.

Thanks for your understanding!

Hello OlioDiPalmas,

Ensure that you are using the latest version of the theme installed via FTP way, remove all of the untested plugins, clear all the caches and check the results. I did not see any problems with your drop-down menu. Check here -> https://www.screencast.com/t/XoQ6KVvNRO because here you will see the default theme behavior.

Thanks for your understanding!

Hi,

We will try to help you with the problems you are having.

1. Don’t know what exactly you want to insert. Once installed and active the option to edit pages with the tagDiv composer will appear in many places
– https://www.screencast.com/t/YlNOVF86vq5w
– https://www.screencast.com/t/zJKN2fCS267e
– https://www.screencast.com/t/UYKSKp24zST

2. The weather widget works properly if you configure it as specified here
– https://forum.tagdiv.com/weather-widget/
– https://www.screencast.com/t/0PKq7X7tygs
I have checked top bar and widget and they are both working. Try changing the API key and make sure you use valid locations.

3. If you could provide some more details about what exactly is the problem it would be helpful. For the posts I inspected I see that you use post template 5, this template does not display the featured image in the post page
– https://forum.tagdiv.com/post-templates-2/
The thumbnails that are created seem to not be created properly
– https://www.screencast.com/t/cO2cr4Xd88
The module you are using for the blog page uses this thumbnail
– https://www.screencast.com/t/bEmz1toX5Vx
Please regenerate the thumbnails using this guide, this should re-create all the thumbs
– https://forum.tagdiv.com/search/regenerate/

Thanks

Hello StephenLieu,

I suggest you make a new theme install via FTP way according to our documentation from here -> https://forum.tagdiv.com/install-via-ftp/ Before installing the theme, you should make a full backup to your database to avoid losing all of your data. Ensure that you have updated all of the tested plugins and remove all of the untested plugins if you are using something like this. Clear all the caches and check the results.

Thanks for your understanding!

Hello ndundupan,

It seems to be strange but the number of your category ID should not influence the Category Filter functionality, sorry! First of all, please make a full backup to your database, create a new page for testing configured with this problem so we can investigate it closer when we access your setup page and then, please send us an email at contact@tagdiv.com with your log-in information (wp-admin) and CPanel credentials for more deeper investigations. It’s possible to reinstall the theme, remove all of the untested plugins to rule out any conflicting in the theme.

Thanks for your understanding!

If the theme panel or theme system status is displaying a different version than the one you have installed, then the theme did not install/update properly. Best way to install a theme would be by FTP
– https://forum.tagdiv.com/how-to-update-the-theme-2/
The old theme has to be completely overwritten, or removed and replaced by the new theme. Then this will be visible in the theme panel or system status, the version should be the one you installed.

It is also important to have enough resources allocated
– https://forum.tagdiv.com/system-status-parameters-guide/
This usually fixes hanging issues with the theme panel.

Please try and reinstall the theme by FTP if possible, then check if there are any problems. Let us know.

Hi,

Could be the same issue from this topic
– https://forum.tagdiv.com/topic/error-500-message-when-i-update-from-8-6-to-8-7-3/
Try downloading the theme package again and install it, check if the issue is solved. Also it is important that there are sufficient resources, especially WP memory. Let us know if there is still a problem.

Thanks

Hi,

Seems the path may not be valid, the multipurpose should be installed in the actual plugins folder not in a different folder which seems to be called td-multi-purpose_old. Try installing it in the plugins folder and check again.

Thanks