Search Results for 'install'

Hi,

Indeed, make sure you are installing the theme properly, these are some guides
– https://forum.tagdiv.com/install-via-ftp/
– https://forum.tagdiv.com/install-via-wordpress/

– https://forum.tagdiv.com/whats-included/

Hi,

Maybe the theme did not update or install properly. Please download the theme package again and try again to install it, by FTP would be the most recommended method
– https://forum.tagdiv.com/how-to-update-the-theme-2/
Deactivate and remove the tagDiv composer and multi-purpose plugins, then install them again from the latest theme package.

Additionally deactivate all other plugins, do not enter any code in the theme files, temporarily switch to the main theme if you use a child theme. Let us know the results.

Thanks

Hi,

First please make sure you are using the latest theme version, download and install it again or update the existing one
– https://forum.tagdiv.com/how-to-update-the-theme-2/
Deactivate the tagDiv composer and multi-purpose plugins and delete them. Then install them again from the latest theme package. Please let us know the results.

Thanks

Hello cancok,

Please notice that the multi-site has not been tested with our theme and also, we cannot provide support for this, sorry! Also, notice that the multisite is just a WordPress functionality and it can be done in a lot of ways. For more information about this implementation, please check here -> https://codex.wordpress.org/Create_A_Network We recommend using the way of multisite when you have to create a new install for each subdomain and then you can make a redirect between them.
Normally, the Envato policy allows using a theme only on one install. You can, however, use the theme on a sub-domain if you plan on creating a testing site, but if we are talking about totally different sites with different content, then only one theme per install is legally allowed.

Thanks for your understanding!

Hi,

@walt wise If you could send us an email at contact@tagdiv.com and provide admin login and FTP access to the testing domain where you have installed the latest version of the theme, we will investigate.

It is important that there are sufficient resources allocated by the server
– https://forum.tagdiv.com/system-status-parameters-guide/
Test with no other plugins except theme plugins active, or child theme active.

The latest update fixed the issues for the majority of users, if there are more issues we will identity them and fix them. We can take a look at the problems on your website, send us admin login details and FTP at the email address mentioned above. Make a backup before sending the email. Also include a link to this topic in the email.

Thank you!

Hi,

1. Indeed the default value is only a placeholder, it does not apply o the image. You need to enter the value you want in that field.

2. That is exactly what the issue was. No icons were loading on the actual page, despite them showing in the composer as you are building the page. As I mentioned the theme package was re-uploaded and the issue fixed. Currently there is no such problem anymore.

If you reinstalled the theme, clear all caching, including browser cache. Force refresh the page (Ctrl+Shift+R) and check the results.
In case there is still an issue, please send us an email at contact@tagdiv.com and provide admin login information, as well as FTP access. Make a backup of the website before. We will take a look.

Include a link to this topic in the email.

Thanks

Hello,

The easiest method to do this is to create a sub-domain with a fresh install of wp and the theme and redirect between the sub-domain and the main site.

Thank you!

Please make sure you also update the theme plugins by deactivating and deleting the current theme plugins you have installed and then installing them again from the 8.7.2 theme package.

Thanks.

Hello Anujsharma768,

Make sure that you are using the latest version of the theme, installed via FTP way, remove all of the untested plugins, clear all the caches and check the results. Make sure that all of the plugins are updated to the latest version of them which come bundled with the theme’s packet.

Hope this helps and let us know how it goes!

Thanks for your understanding!

Hello johnmiao,

Make sure that you are using the latest version of the theme, installed via FTP way, clear all the caches and check the results. -> https://www.screencast.com/t/xlZRtuPl6

Hope this helps!

Thanks for your understanding!

Hello gamingfront,

Sounds are not good, sorry! Ensure that you are using the latest version of the theme, installed via FTP way, remove all of the untested plugins which can affect the theme functionality, clear all the caches and check the results. All the Google Fonts from the theme were tested and should work as expected, without any problems. Try to make a new fresh install to another subdomain for testing and check the results. If the problem is still there, please let us know.

Thanks for your understanding!

The issue you mention with 500 error, was fixed for the majority of users after the last update. Also there were improvements in the matter of speed that were made. So please re-download the theme and install it again to make sure you have the latest version.

We could take a look if you can send us an email at the address mentioned above, maybe we can identify what is the problem. Be sure to include a link to this topic in the email. If we cannot, we will be able to provide a refund. Sorry for the inconvenience.

Thank you!

Then something else is causing the website to load with no content. Please try and re-install the theme, if possible by FTP
– https://forum.tagdiv.com/install-via-ftp/
Do not make any modifications to the theme files after installing, if you use a child theme temporarily switch to the main theme. Leave only theme plugins active as well. There should not be any problem anymore.

If there is, please send us an email at contact@tagdiv.com and provide admin login information and FTP access. Make a backup of the website before. We will take a look at the issue.